The Orchard

Customer Service Rep - Kings Road Merch

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Manager, Solutions

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The Orchard is seeking a Customer Service Representative for Kings Road Merchandise. This role serves as the primary contact for customer inquiries, handling emails, calls, and social media. Responsibilities include managing support cases, processing refunds, coordinating inventory with the warehouse, and collaborating with the webstore team on new launches to ensure customer satisfaction and quality control. The ideal candidate is organized, punctual, detail-oriented, and passionate about music.

Manager, Digital Operations - The Orchard

<p class="my-4 text-gray-700 leading-relaxed">The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.</p><p class="my-4 text-gray-700 leading-relaxed">The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.</p><p class="my-4 text-gray-700 leading-relaxed">Kings Road Merchandise is looking for a Customer Service Representative. A successful candidate for this position is an organized, punctual, and detail-oriented person excited to be part of a growing company in an exciting industry. The Customer Service team plays a critical role in answering questions and solving problems for the biggest fans of our clients and is on the front line of ensuring fans are responded to respectfully. We pride ourselves on quick, friendly communication and have a long history of promoting from within and offering pathways for career growth.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as primary point of contact for KRM customer service inquiries</li><li class="leading-relaxed">Respond to customer support emails and phone calls quickly.</li><li class="leading-relaxed">Create customer support cases and update with appropriate resolutions</li><li class="leading-relaxed">Forward or escalate customer support cases as needed</li><li class="leading-relaxed">Responds to social media account support cases daily</li><li class="leading-relaxed">Enters and administers refunds, cancelled orders, or customer exchange needs.</li><li class="leading-relaxed">Responsible for restocking and updating inventory for returned merchandise in coordination with Warehouse and receiving team.</li><li class="leading-relaxed">Collaborates with production and the warehouse team to ensure quality control needs are always met.</li><li class="leading-relaxed">Works with the webstore team on new launches to ensure all questions are quickly answers as a campaign progresses from launch to delivery.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or equivalent</li><li class="leading-relaxed">1+ year of experience in customer service – either e-commerce or brick and mortar.</li><li class="leading-relaxed">Familiarity with artists in a variety of musical genres</li><li class="leading-relaxed">Hands on experience with Shopify or other ecommerce platforms preferred, but not required.</li><li class="leading-relaxed">Experience with helpdesk tools (i.e. Zendesk, etc) preferred, but not required.</li><li class="leading-relaxed">Strong communication and organization skills</li><li class="leading-relaxed">Self-motivated – for a curious person willing to learn new things, customer service hits every aspect of the company.</li><li class="leading-relaxed">Spanish skills preferred, but not required.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Give You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day</li><li class="leading-relaxed">A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best</li><li class="leading-relaxed">Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all</li><li class="leading-relaxed">An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching</li><li class="leading-relaxed">Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans</li><li class="leading-relaxed">Investment in your professional growth and development enabling you to thrive in our vibrant community.</li><li class="leading-relaxed">The space to accelerate progress, positively disrupt, and create what happens next</li><li class="leading-relaxed">Time off for a winter recess</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.</em></p>

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Flow Corporate is seeking a motivated IT Analyst with strong Level 2 IT Support experience and deep expertise in Audio/Video systems, conferencing technologies, and production environments. The ideal candidate will have verifiable, hands-on experience running events, managing video conferencing systems, and supporting production-quality audio and video setups. They should also bring strong networking knowledge and a proven background in IT support. This role involves providing IT support, managing AV systems, setting up podcast equipment, and running live/virtual events.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Company</h3><p class="my-4 text-gray-700 leading-relaxed">At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.</p><p class="my-4 text-gray-700 leading-relaxed">Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">Flow Corporate is seeking a motivated IT Analyst with strong Level 2 IT Support experience and deep expertise in Audio/Video systems, conferencing technologies, and production environments. The ideal candidate will have verifiable, hands-on experience running events, managing video conferencing systems, and supporting production-quality audio and video setups. They should also bring strong networking knowledge and a proven background in IT support.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide Level 1 and Level 2 IT support for corporate end users, including troubleshooting hardware, software, networking, and system issues.</li><li class="leading-relaxed">Manage and support audio/video conferencing systems and event production equipment across corporate offices and events.</li><li class="leading-relaxed">Set up and operate podcast recording equipment and dedicated podcast spaces for corporate communications and initiatives.</li><li class="leading-relaxed">Plan, configure, and run live and virtual AV events, ensuring high-quality delivery for corporate functions.</li><li class="leading-relaxed">Support and administer the Google Workspace Suite of Apps used throughout the corporate environment.</li><li class="leading-relaxed">Maintain, configure, and support networking equipment to ensure reliable connectivity across corporate sites.</li><li class="leading-relaxed">Build and maintain strong vendor and industry relationships for AV, conferencing, and production needs to benefit corporate operations.</li><li class="leading-relaxed">Collaborate with IT team members to deliver projects and ensure business continuity within corporate operations.</li><li class="leading-relaxed">Document procedures, system configurations, and troubleshooting guides tailored for corporate environments.</li><li class="leading-relaxed">Perform additional related duties as assigned.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven, hands-on Level 2 IT support experience.</li><li class="leading-relaxed">Extensive, verifiable expertise in audio/video conferencing, event production, and AV system setup.</li><li class="leading-relaxed">Experience running events with conferencing and AV systems in live and hybrid corporate environments.</li><li class="leading-relaxed">Strong knowledge of podcast equipment and dedicated space setup.</li><li class="leading-relaxed">Proficiency in Google Workspace Suite of Apps.</li><li class="leading-relaxed">Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, troubleshooting).</li><li class="leading-relaxed">Strong problem-solving, organizational, and communication skills.</li><li class="leading-relaxed">Motivated, resourceful, and capable of working independently and collaboratively.</li><li class="leading-relaxed">Ability to maintain and leverage strong professional contacts and resources within the AV and IT fields to support corporate initiatives.</li></ul><p class="my-4 text-gray-700 leading-relaxed">This role is onsite 5-days per week in our Miami, Florida location.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comprehensive Benefits Package (Medical / Dental / Vision / Disability / Life)</li><li class="leading-relaxed">Paid time off and 13 paid holidays</li><li class="leading-relaxed">401(k) retirement plan</li><li class="leading-relaxed">Healthcare and Dependent Care Flexible Spending Accounts (FSAs)</li><li class="leading-relaxed">Access to HSA-compatible plans</li><li class="leading-relaxed">Pre-tax commuter benefits</li><li class="leading-relaxed">Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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