The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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The Leader, Customer Engineering will build and lead the Technical Account Management team in EMEA, serving as the highest level of support for top customers. This role involves both technical and managerial responsibilities, including leading TAM engineers, measuring value delivery, and occasionally joining customer calls. The leader will establish relationships across Product, Engineering, and Sales, ensuring continuous progress on projects and cultivating team member development. Key responsibilities include team building, mentoring, day-to-day management, timely communication for high-impact issues, reporting metrics, and establishing internal and external relationships to address product issues and diagnose network problems.

Implementation Engineer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2>Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About The Role</h2>The Leader, Customer Engineering role will be responsible for building and leading the Technical Account Management team in the EMEA. The TAM organization is our highest level of support that we offer to our top customers. This is both a technical and managerial role as you will be leading the TAM engineers, measuring, and ensuring they are delivering value to our customers. There will be times that you are needed to join customer calls. As a Customer Engineering leader, you will establish relationships with peer groups across the organization, including Product, Engineering, and various teams in the sales organization. You’re highly organized: able to seamlessly progress between projects and initiatives, and able to drive continuous progress on projects across your team. You’re also responsible for cultivating the experience of your team members - providing guidance to, and mentoring team members on critical skills development needed for driving longer term, valuable careers.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team Building - recruit, hire and onboard new team members.</li><li class="leading-relaxed">Mentor and develop team members to enhance, and improve their skill-set and performance. Ensure training and enablement is a continuous process.</li><li class="leading-relaxed">Day-to-Day management of a team within the EMEA TAM organization.</li><li class="leading-relaxed">Ensure timely communication to all partners for sophisticated issues with a high-impact, or visibility.</li><li class="leading-relaxed">Report metrics on workload volume, project delivery, and customer enablement to upper management and executive team. Build, implement and improve internal reporting, and other processes to optimize team productivity, identify trends, and product</li><li class="leading-relaxed">Establish and develop relationships with internal teams, external partners, and customers. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions.</li><li class="leading-relaxed">Partner with customers to help investigate and diagnose network, and internet connectivity problems</li><li class="leading-relaxed">Handles hierarchical escalations-behavior-related customer concerns, account team complaints. Example: "TAM is not doing their job"</li><li class="leading-relaxed">Workload management for assigned TAM engineers.</li><li class="leading-relaxed">Leads organization operations by advising and coordinating activities consistent with established goals, objectives, budget and policies</li><li class="leading-relaxed">Ensure ongoing performance improvement by crafting and deploying systematic processes aligned with department objectives</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A standout "customer first" attitude</li><li class="leading-relaxed">7+ years of people management experience within a Technical Support / Professional Services organization.</li><li class="leading-relaxed">10+ years of working directly with customers, preferably within a technology company.</li><li class="leading-relaxed">Bachelor’s degree or equivalent experience in Computer Science or a related field.</li><li class="leading-relaxed">Committed to crafting and developing a successful team that drives real additional value for both internal, and external customers.</li><li class="leading-relaxed">Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )</li><li class="leading-relaxed">Experience with Cloud/SaaS software products is required.</li><li class="leading-relaxed">Excellent verbal and written communication skills with the ability to work effectively in a team environment.</li><li class="leading-relaxed">Excellent presentation skills coupled with a strong leadership presence.</li><li class="leading-relaxed">Excellent time & project management skills, with a focus on delivery.</li><li class="leading-relaxed">Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving.</li></ul>* For this role we consider candidates already based in Poland *Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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E2open is seeking a Product Manager in Bangalore to manage the complete product lifecycle. This role involves understanding business and industry trends, aligning them with company strategy, and developing product roadmaps. The Product Manager will work with R&D to deliver products, ensure engaging user experiences, and engage with various stakeholders. Strong communication, analytical, negotiation, and decision-making skills are essential for balancing customer, product, and company priorities.

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E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.A Product Manager is responsible for managing the complete lifecycle of one or more products. This role requires multiple skills including, but not limited to, developing a deep understanding of the business problems, industry trends and technology trends. The PM must align these with the company’s strategy and core-competencies to develop the product strategy, create roadmap and work with R&D to deliver the product. A Product Manager must be able to navigate conflicting stakeholder priorities by making data-driven decisions thereby maximizing the end-customer value.Strong product managers have exceptional communication skills, analytical abilities, negotiation, and decision-making skills. They are adept at building and leading cross-functional teams to achieve desired business objectives. Above all, the PMs always have a pragmatic approach in balancing multitude of priorities that work best for the customers, product, and the company.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Gain alignment with the internal and external stakeholders on the product strategy. Translate product strategy into short-term and long-term roadmap.</li><li class="leading-relaxed">Create detailed Business specifications, acceptance use cases and other artifacts, and work with R&D to deliver them.</li><li class="leading-relaxed">Identify the user experience needs and work with UX designers to deliver an engaging user experience.</li><li class="leading-relaxed">Maintain consistent engagement with end users, customers and other stakeholders from R&D, product communications, operations, professional services, product marketing, sales and presales.</li><li class="leading-relaxed">Work with Product Communication to create/update Help guides, Release Notes, Videos and Guided Tours to package the features for adoption.</li><li class="leading-relaxed">Study competition, analyst reports and other publicly available collateral to help sales and marketing efforts and influence the strategic direction of the product</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications, Skills, and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Engineering or Business Administration. Master’s degree is a plus.</li><li class="leading-relaxed">1- 6 years as Product Manager or 3-5 years as Business Analyst in a company delivering cloud enterprise solutions</li><li class="leading-relaxed">Prior experience in supply chain data visibility, interoperability, and analytics a plus</li><li class="leading-relaxed">Experience working in a scrum team</li><li class="leading-relaxed">Strong speaking, writing, presentation, and organizational skills</li><li class="leading-relaxed">Proven problem-solving and critical thinking skills</li></ul>E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.E2open participates in the E-verify program in certain locations, as required by law.E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.

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