The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

Thousand Eyes

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The Digital CSM is responsible for overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases. This role is key to scaling customer success efforts and optimizing engagement while maintaining the human touch, proactively engaging customers digitally to ensure value and goal achievement without constant one-on-one communication.

Implementation Engineer

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who We Are</h1>Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About The Role</h1>The Digital CSM is responsible for overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases. You will proactively engage with customers digitally, ensuring they receive value and meet their goals without the need for constant one-on-one communication. This role is key to scaling our customer success efforts and optimizing engagement while maintaining the human touch.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You’ll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Digital Engagement Strategy: Develop and execute a proactive digital communication strategy for customer segments, focusing on volume accounts. Ensure each stage of the customer journey is optimized to drive engagement, adoption, and retention.</li><li class="leading-relaxed">Tech Touch Execution: Utilize automation platforms and email outreach to engage customers at critical moments, ensuring personalized experiences at scale.</li><li class="leading-relaxed">Data-Driven Customer Success: Leverage key performance indicators to assess the effectiveness of touchpoints, such as delivery rates, open rates, and click-through rates. Analyze customer data to make recommendations to fine-tune digital touchpoints and increase engagement.</li><li class="leading-relaxed">Monitor and Report on KPIs: Track and report on key performance indicators (KPIs) to senior leadership, providing regular updates on progress, identifying trends, and highlighting areas for improvement to ensure alignment with business goals.</li><li class="leading-relaxed">Customer Journey Optimization: Continuously improve the digital customer journey by analyzing customer interactions, identifying pain points, and implementing automated solutions to streamline processes.</li><li class="leading-relaxed">Collaboration: Work closely with other teams such as product and marketing to ensure alignment of digital initiatives with broader business goals.</li><li class="leading-relaxed">Customer Advocacy: Act as a digital voice for the customer, ensuring that feedback is gathered and shared with internal teams to improve the customer experience.</li><li class="leading-relaxed">Continuous Improvement: Track and report on the success of digital engagement strategies, using data to optimize and evolve processes. Develop new approaches for increasing customer satisfaction and loyalty through automated engagement.</li><li class="leading-relaxed">Reach KPIs: Delivery rates, open rates, and click-through rates for digital campaigns and in-app messaging.</li><li class="leading-relaxed">Effect KPIs: Net promoter score (NPS), customer satisfaction score (CSAT), and customer feedback.</li><li class="leading-relaxed">ROI KPIs: Churn rate, renewal rate, and time to first value (TTFV)</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Qualifications</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in a Sales, Customer Success, Digital Marketing role in a SaaS environment.</li><li class="leading-relaxed">Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies</li><li class="leading-relaxed">Strong knowledge of tech touch models and experience implementing automated customer engagement strategies.</li><li class="leading-relaxed">Strong written communication skills to engage both technical and non-technical audiences.</li><li class="leading-relaxed">Experience working with digital engagement tools (e.g., Groove, Catalyst, and others)</li><li class="leading-relaxed">Analytical mindset with the ability to track, measure, and improve upon key metrics.</li><li class="leading-relaxed">Proven ability to collaborate across teams to drive cross-functional success.</li><li class="leading-relaxed">Project management experience with the ability to manage multiple tasks and priorities effectively.</li><li class="leading-relaxed">Passion for leveraging data and technology to improve the customer experience.</li><li class="leading-relaxed">Experience with Customer Success tools (e.g., Salesforce, Clari) and digital communication platforms.</li><li class="leading-relaxed">Familiarity with network performance monitoring or SaaS-based infrastructure tools.</li><li class="leading-relaxed">Proficiency in analyzing customer data and identifying trends that drive successful digital campaigns.</li></ul>Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have <a href="https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">access</a> to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.Create a Job AlertInterested in building your career at Cisco ThousandEyes? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=thousandeyes&source=jobalert" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with GreenhouseFirst Name*Last Name*Email*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>LinkedIn ProfileWebsiteVoluntary Self-Identification-----------------------------For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Cisco ThousandEyes’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.GenderSelect...Are you Hispanic/Latino?Select...<a href="https://job-boards.cdn.greenhouse.io/docs/2023/RaceEthnicityDefinitions.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Race & Ethnicity Definitions</a>If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at <a href="https://www.dol.gov/ofccp" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.dol.gov/ofccp</a>.How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. 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The CFStudents Coordinator oversees all aspects of CFStudent Ministry, focusing on Campus Ministry, VIVE events, weekly services with Groups, and weekend serving opportunities. This full-time, salaried exempt position supervises CFStudents paid staff and volunteers on campus, reporting to the Campus Pastor and Central Director of Student Ministries. Responsibilities include student and family care, leading events, supporting the campus pastor, building volunteer teams, and developing student leaders. The role also involves participating in ministry meetings, curriculum development, budget management, and engaging with students on school campuses.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">JOB SUMMARY:</h1>The CFStudents Coordinator looks after all aspects of CFStudent Ministry, focusing primarily on Campus Ministry, VIVE events, weekly CFStudents Service with Groups, and Weekend serving opportunities for students. This position acts as a supervisor for all CFStudents paid staff and volunteers on the campus and reports to the Campus Pastor and the Central Director of Student Ministries. This is a full-time, salaried exempt position.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">JOB DUTIES:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serving and caring for students and their families at the campus level.</li><li class="leading-relaxed">Leading CFStudents weekly experiences and helping events (Camps, Retreats, etc.) and various projects within CFStudents.</li><li class="leading-relaxed">Partnering with and serving the Campus Pastor to help support the campus as a whole by, but not limited to, serving as a Pastor on Call, serving at the Altar, teaching Journey experiences, leveraging the weekend to connect with volunteers, students and their families, etc.</li><li class="leading-relaxed">Building an extensive team of adult volunteers to invest in our students including Service Volunteers and Group Leaders.</li><li class="leading-relaxed">Developing and mobilizing students to lead and serve within CFStudents, and working with Campus Teams to ensure student participation in weekend worship, the Journey, and 4th Saturday serve.</li><li class="leading-relaxed">Participate in all Student Ministries meetings and events, including collaboratively write message content and curriculum as an ongoing joint project with the other campus CFStudents Ministry staff.</li><li class="leading-relaxed">Maintaining an annual Student Ministry Budget.</li><li class="leading-relaxed">Actively engage with students on multiple school campuses weekly.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">EDUCATION:</h1>College graduate, or degree in progress, preferably in a related field of ministry.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">RELEVANT WORK EXPERIENCE:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in student ministry.</li><li class="leading-relaxed">Demonstrated experience in building and leading teams or volunteers, including recruiting, training and mentoring.</li><li class="leading-relaxed">Proficient with computer, and social media, and able to quickly become proficient in new technology formats.</li><li class="leading-relaxed">Demonstrated experience in communicating to students, volunteers and parents.</li></ul>

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