Thumbtack

QA Analyst

Manager II, QA

Senior Data Science Manager, Growth and Optimization

Product Marketing Associate

Product Designer, Partnerships

Staff Data Scientist, Marketing

Senior Financial Analyst

As part of the Quality team, the QA Analyst plays a critical role in maintaining and improving the quality of Thumbtack’s support and operational performance. You’ll be responsible for auditing customer interactions, identifying process gaps, providing actionable feedback, and partnering with cross-functional teams to enhance both the pro/customer experience. This is a data-informed role requiring a sharp eye for detail, an analytical mindset, and a commitment to continuous improvement. The QA Analyst ensures that every customer touchpoint aligns with Thumbtack’s quality standards, values, and business goals. This role involves performing quality audits on customer/pro interactions, tracking and analyzing trends, creating feedback loops, maintaining QA documentation, and publishing reports to drive data-backed decisions.

Senior Partner Solutions Architect (Founding Role)

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">QA Analyst</h1>Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Quality Team</h3>The Quality Team’s mission is to accelerate Thumbtack’s business performance by evaluating interactions and uncovering insights that elevate experiences and mitigate risks. We monitor and analyze conversations between pros/customers and our operations teams to ensure every interaction aligns with Thumbtack’s quality standards. By identifying trends, surfacing root causes, and driving data-informed improvements, we help teams enhance both efficiency and customer satisfaction. Our work ensures that every customer/pro touchpoint builds trust and contributes to Thumbtack’s mission of making it easy for people to care for and improve their homes.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3>As part of the Quality team, the QA Analyst plays a critical role in maintaining and improving the quality of Thumbtack’s support and operational performance. You’ll be responsible for auditing customer interactions, identifying process gaps, providing actionable feedback, and partnering with cross-functional teams to enhance both the pro/customer experience. This is a data-informed role requiring a sharp eye for detail, an analytical mindset, and a commitment to continuous improvement. The QA Analyst ensures that every customer touchpoint aligns with Thumbtack’s quality standards, values, and business goals.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform quality audits on customer/pro interactions (calls, chats, emails).</li><li class="leading-relaxed">Track and analyze trends in audit results, escalating patterns that may impact quality or customer experience.</li><li class="leading-relaxed">Partner with team leads, QA peers, and cross-functional partners to create feedback loops that improve agent performance.</li><li class="leading-relaxed">Maintain and update QA scorecards, documentation, and calibration processes.</li><li class="leading-relaxed">Publish reports and insights to drive data-backed decision-making across teams.</li><li class="leading-relaxed">Participate in calibration sessions and operations/company meetings.</li></ul>In order to be successful, you must bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in Quality Assurance in a contact center operations environment.</li><li class="leading-relaxed">Strong analytical, critical thinking, and documentation skills.</li><li class="leading-relaxed">Experience using QA and analytics tools to track quality metrics and generate reports.</li><li class="leading-relaxed">Proficiency in Google Workspace (Sheets, Docs, Slides) and QA/CRM tools (e.g., Genesys, Salesforce, Observe.AI).</li><li class="leading-relaxed">Strong written and verbal communication skills.</li></ul>Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: <a href="mailto:recruitingops@thumbtack.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitingops@thumbtack.com</a>.If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at <a href="https://www.thumbtack.com/privacy/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.thumbtack.com/privacy/</a>.We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. <a href="https://careers.thumbtack.com/recruiting-scams" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Check out our blueprint on how to spot the fakes.</a>

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The Employee Service Center Representative is a key role in the Employee Service Center department at Sphere Entertainment Co. This position provides comprehensive support to frontline Venue employees across all MSG company venues, assisting them through various channels like ticketing, email, face-to-face, and phone interactions. Responsibilities include acting as the primary contact for inquiries, processing absences, resolving staffing issues, supporting new hire onboarding, and contributing to HR functions like managing licenses and coordinating training.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we hiring?</h3>The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you do?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the primary point of contact for employee inquiries, handling communications via phone calls, in person interactions, and ticketing system, while efficiently directing information to the appropriate recipients including venue management, People Practices (Employee Relations), or scheduling coordinators based on the specific needs of the situation.</li><li class="leading-relaxed">Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.</li><li class="leading-relaxed">Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general employee questions.</li><li class="leading-relaxed">Support the employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.</li><li class="leading-relaxed">Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.</li><li class="leading-relaxed">Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.</li><li class="leading-relaxed">Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What do you need to succeed?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 2 years in an administrative or customer service capacity (scheduling, payroll, employee services)</li><li class="leading-relaxed">PC skills including MS Word, Excel, Outlook and PowerPoint</li><li class="leading-relaxed">Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.</li><li class="leading-relaxed">Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.</li><li class="leading-relaxed">Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.</li><li class="leading-relaxed">Proficient problem-solving, reasoning, motivational, and organizational skills are essential.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Special Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.</li></ul>#LI-OnsiteHourly Pay Range$27—$27 USDAt MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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QA Analyst

Manager II, QA

Senior Data Science Manager, Growth and Optimization

Product Marketing Associate

Product Designer, Partnerships

Product Designer, Partnerships

Staff Data Scientist, Marketing

Staff Data Scientist, Marketing

Senior Financial Analyst

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