Thumbtack

Trust and Safety Incident Operations Manager

Program Manager - Trust and Safety

Lead Data Scientist, Operations

Director, Cybersecurity

Service Advocate

Customer Success Specialist

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An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

STAGE

Business Analyst - Content

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As a Business Analyst - Content, you'll analyze complex data sets to understand user behavior, improve content recommendations, and optimize user experience.  You will work with cross-functional teams (product, engineering, content, marketing) to ensure data-informed decisions. Key responsibilities include tracking and analyzing content performance across cultures, creating dashboards and reports, analyzing viewer preferences, supporting content acquisition with performance insights, and building forecasting models to predict content success and ROI.  The role requires strong analytical skills, proficiency in SQL, Excel, product analytics tools (Mixpanel, Amplitude), and BI tools (Tableau).

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<div id="cw-rich-description" style="color:#171B27; margin-bottom: 32px;"> About the opportunity : As a Business Analyst - Content, you will play a critical role in analysing and interpreting complex data sets to help us understand user behaviour,improve content recommendations, optimize user experience, and drive strategic decisions. You will work closely with cross functional teams, including product, engineering, content,and marketing, to ensure our day-to-day work is strongly data-informed. <div> </div>Key responsibilities: <ol><li dir="ltr">Track and analyse content performance across regional cultures. </li><ul><li dir="ltr">Analyse metrics like watch time, completion rates, and engagement for content in different cultures </li><li dir="ltr">Compare performance across cultures to identify successful content patterns </li></ul><li dir="ltr">Create content performance dashboards and reports </li><ul><li dir="ltr">Build automated dashboards showing key content metrics </li><li dir="ltr">Generate regular reports on content performance for stakeholders and content team </li></ul><li dir="ltr">Analyse viewer preferences and behaviour by cultures and regions </li><ul><li dir="ltr">Study how different regions consume content. </li><li dir="ltr">Understand peak viewing times, preferred devices, and viewing patterns by cultures </li></ul><li dir="ltr">Support content acquisition with performance insights and forecasts </li><ul><li dir="ltr">Help acquisition team make data-driven decisions on content purchases </li><li dir="ltr">Predict potential performance of new content based on historical data </li></ul><li dir="ltr">Generate ROI analysis for content investments </li><ul><li dir="ltr">Calculate return on investment for different types of content </li><li dir="ltr">Compare ROI across cultures and genres </li></ul><li dir="ltr">Optimize content scheduling based on viewing patterns </li><ul><li dir="ltr">Recommend best release times for new content </li><li dir="ltr">Optimize content placement on platform based on viewing data </li></ul><li dir="ltr">Create content performance forecasting models </li><ul><li dir="ltr">Build models to predict content success </li><li dir="ltr">Develop viewership forecasts for new content releases </li></ul></ol>Our ideal candidate: Must have: ● 1-4 years of product analytics experience in a B2C context ● Proficiency with SQL, Excel, product analytics (Mix panel, Amplitude or similar) and Business Intelligence (Tableau or similar) tools ● Strong problem-solving skills and an insatiable curiosity to get behind the ‘why’of every problem statement ● Exceptional attention to detail and the ability to work both independently and collaboratively within a cross-functional team Should have: ● Ability to judge what metrics to measure for different problem statements ● Ability to design and run experiments independently ● Ability to write great analysis documents/notes to succinctly communicate your findings to a broad audience ● Experience designing event tracking schemas Nice to have: ● Experience in the OTT/entertainment industry <div dir="ltr"> </div><div> </div> </div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Unity Event Functions - Clash Royale

Unity Component System

Unity NavMesh Agent

Game Dev Assessments

As a Trust and Safety Incident Operations Manager at Thumbtack, you'll lead a team in addressing urgent user concerns, mitigating risks, and ensuring a safe platform. Responsibilities include managing trust and safety incidents via phone and email, overseeing matters with financial and legal implications, identifying user issues and trends, collaborating with cross-functional teams, and managing the Thumbtack Guarantee payments.  You'll need strong problem-solving skills, a customer-centric mindset, and experience in trust and safety or customer support leadership.  The role requires collaboration, strategic thinking, and the ability to handle challenging situations while supporting team members and prioritizing operational excellence.

Customer Success Manager

<div id="content" class="">
 <div class="content-intro">A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —&nbsp; knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.&nbsp;
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.&nbsp;
Thumbtack by the Numbers
<ul>
<li>Available nationwide in every U.S. county</li>
<li>Over 85 million projects started on Thumbtack</li>
<li>More than 11 million 5-star reviews and counting</li>
<li>Pros earn billions on our platform</li>
<li>1000+ employees&nbsp;</li>
<li>$3.2 billion valuation (June, 2021)&nbsp;</li>
</ul></div>

 About the Trust &amp; Safety Team
We are a high-performing and thoughtful team that diligently solves urgent and severe concerns for our users while simultaneously protecting the Thumbtack brand. Our goal is to collaborate and coordinate efficiently on escalated reports from customers and pros to ensure a safe and high-quality experience. We work closely with our cross-functional teams to focus on ways to improve the customer experience and enhance the Thumbtack vision.
<h4>About the Role</h4>
As a Trust and Safety Manager, you will support your team as partners to our customers and pros. Your goal is to fully understand the trust and safety process and policies and assist your team members in effectively handling these concerns. You will need to be prepared to handle challenging situations that require sound judgment, resilience, and discretion.
As a people leader, you will impact and guide team strategy while supporting your team. You will strongly focus on caring for your team members while also focusing on the end user. You’ll work collaboratively with multiple teams across Thumbtack.
Responsibilities
<ul>
<li>Trust and Safety Incident Management: Support the team to efficiently assess and address trust and safety concerns via phone and email, focusing on assisting users while mitigating organizational risk. Oversee matters with potential financial and legal implications.</li>
<li>Customer Support Mindset: Identify issues, trends, and common problems facing our users; while maintaining knowledge of the Thumbtack platform to assist customers in resolving their concerns. Triage escalated concerns and collaborate on sensitive issues. Escalate issues to other departments and leaders when necessary.</li>
<li>Operational Excellence: Oversee the payment and distribution of the Thumbtack Guarantee to consumers. Self-prioritize tasks and activities to align with departmental goals, ensuring timely completion.</li>
<li>Strategic Mindset: Assist in the execution of OKR’s and KPI’s</li>
<li>High Levels of Initiative and Accountability: Showcase flexibility to take on a wide range of projects with ownership.</li>
<li>Leadership: &nbsp;Grow, develop, and manage a high-performing team.</li>
<li>Collaboration: Build and maintain interdepartmental relationships.</li>
</ul>
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
<ul>
<li>Relevant Experience and Education: 2-4 years relevant experience demonstrating leadership in Trust and Safety and/OR Customer Support required. High school diploma or equivalent required.</li>
<li>Communication Skills: Advanced proficiency in spoken and written English and bonus points if you are fluent in Spanish. Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.</li>
<li>Problem-Solving and Adaptability: Exceptional problem-solving and strategic thinking skills, with the ability to work independently and adapt to shifting priorities.</li>
<li>Collaboration and Resilience: Strong collaboration skills, self-motivated, resilient, and adaptable. Strong sense of urgency and ownership.</li>
<li>Program Management: Experience perpetuating structures, systems, and processes that build toward efficiency and high-quality user experience.</li>
</ul>
Bonus points if you have
<ul>
<li>Spanish speaking (bilingual)</li>
</ul>
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model <a href="https://careers.thumbtack.com/virtual-first">here</a>.&nbsp;
#LI-Remote

 

 <div class="content-conclusion"><div class="p-rich_text_section">Benefits &amp; Perks</div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0">
<li style="font-weight: 400;">Virtual-first working model coupled with in-person events</li>
<li style="font-weight: 400;">20 company-wide holidays including a week-long end-of-year company shutdown</li>
<li data-stringify-indent="0" data-stringify-border="0">Library (optional use collaboration &amp; connection hub) in San Francisco</li>
<li style="font-weight: 400;">WiFi reimbursements&nbsp;</li>
<li style="font-weight: 400;">Cell phone reimbursements (North America)&nbsp;</li>
<li style="font-weight: 400;">Employee Assistance Program for mental health and well-being&nbsp;</li>
</ul>
Learn More About Us 
<ul>
<li><a href="https://medium.com/life-thumbtack">Life @ Thumbtack Blog </a></li>
<li><a href="https://blog.thumbtack.com/two-years-in-our-virtual-first-model-is-here-to-stay-and-its-only-getting-better-18d33c443d80">Virtual-First is Here to Stay</a> &nbsp;</li>
<li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc.">Follow us on LinkedIn</a></li>
<li style="font-weight: 400;"><a href="https://blog.thumbtack.com/thumbtacks-2024-2025-pro-advisory-board-f929a98ecaae">Meet Our Pro Advisory Board</a>&nbsp;</li>
</ul>
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.&nbsp;
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: <a href="mailto:recruitingops@thumbtack.com">recruitingops@thumbtack.com</a>.&nbsp;
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at <a href="https://www.thumbtack.com/privacy/">https://www.thumbtack.com/privacy/</a> .
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