Thumbtack

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The Customer Support Manager will lead a team of Customer Support Specialists, ensuring best-in-class support for professionals by addressing concerns correctly and accurately. Key responsibilities include smooth team operations, meeting KPIs and individual targets, engaging team members, implementing company policies, and continuous process improvement. This role focuses on building customer loyalty and helping professionals grow their businesses, ultimately setting Thumbtack pros and customers up for success through effective team management and leadership.

Software Engineer, Developer Experience

<p class="my-4 text-gray-700 leading-relaxed"><strong>Thumbtack helps millions of people confidently care for their homes.</strong>------------------------------------------------------------------------Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.<strong>About the Service & Support Team</strong>------------------------------------The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.<strong>About the Role</strong>------------------The Customer Support Manager will be heading a team of Customer Support Specialists responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service & Support by addressing their concerns correctly and accurately. A Customer Support Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.<strong>What you’ll do</strong>------------------*   Lead, coach, and develop team members through regular 1:1s, huddles, and calibrations; create personalized development plans and provide ongoing feedback to help each person reach their full potential.*   Drive team performance and quality by monitoring KPIs, addressing performance issues, managing escalations, and ensuring consistent adherence to policies and service standards.*   Foster an inclusive, high-trust culture that reflects Thumbtack’s values—encouraging collaboration, engagement, and psychological safety where team members feel empowered to share ideas and suggestions.*   Communicate clearly and consistently by cascading updates, goals, and company programs in a timely and transparent manner, ensuring alignment across the team.*   Collaborate cross-functionally with partners across Operations, Training, QA, Workforce Management, Analytics, and HR to resolve issues, improve workflows, and maintain smooth daily operations.*   Manage core people operations including performance reviews, compensation discussions, coaching documentation, and accurate timekeeping to ensure compliance and fairness.*   Identify trends and drive continuous improvement by surfacing insights, refining KPIs and processes, and contributing to key projects that enhance operational efficiency and team effectiveness.<strong>In order to be successful, you must bring</strong>---------------------------------------------*   At least 4 years of professional experience in the BPO, shared services, or similar industry, 3 years of which have been spent in a leadership capacity/level*   Strong preference for those with the following experience: *   Working and managing both voice account and non-voice account that handles SMS, Chat, and Email contacts*   Previous experience in handling a team with sales and customer service focus metrics - CSAT, Sales, AHT, and Quality*   Working on operations or projects that involve supporting and resolving issues in online marketplaces, communities, e-commerce, and or consumer/app products*   Ability to communicate effectively in English*   Willingness to work during the graveyard shift, holidays, weekends, and rotating rest days *   Comfortable working in a fast-paced tech startup environment*   Experience using Salesforce and Teleopti is preferred but not required*   Experience in project management*   Background and/or training in process improvement methodologies such as Lean or Six Sigma*   Background and/or training in COPCThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: <a href="mailto:recruitingops@thumbtack.com" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitingops@thumbtack.com</a>. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at <a href="https://www.thumbtack.com/privacy/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.thumbtack.com/privacy/</a>.We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. <a href="https://careers.thumbtack.com/recruiting-scams" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Check out our blueprint on how to spot the fakes.</a></p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed"><em>Position at Ness Canada, Inc.</em></p><p class="my-4 text-gray-700 leading-relaxed">Job Description: Data Architect (Azure & Databricks Technology Stack)</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary</h2><p class="my-4 text-gray-700 leading-relaxed">We are seeking a highly skilled Data Architect with deep expertise in Azure, Databricks, SQL, and Data Modeling. The ideal candidate will have extensive experience in both traditional data warehouse architectures and modern data platform paradigms (Data Lake, Lakehouse, and Azure Synapse). This role requires a proven track record in designing and implementing enterprise-scale data solutions, integrating multiple data sources, and enabling analytics at scale.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Architecture & Design</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the architecture, design, and implementation of enterprise data warehouses, data lakes, and lakehouses on Azure and Databricks.</li><li class="leading-relaxed">Define and enforce data modeling standards, best practices, and guidelines across transactional and analytical workloads.</li><li class="leading-relaxed">Architect end-to-end modern data platforms leveraging Azure Synapse, Databricks, Delta Lake, and related Azure services (ADF, ADLS, Purview, etc.).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Solution Delivery</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design scalable ETL/ELT pipelines and orchestrate workflows for ingestion, transformation, and consumption.</li><li class="leading-relaxed">Partner with business stakeholders, product teams, and data engineers to deliver high-quality, business-driven data solutions.</li><li class="leading-relaxed">Ensure solutions are secure, performant, and compliant with enterprise governance and regulatory standards.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Strategy & Leadership</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define data strategy and reference architecture for modernization from legacy/traditional data platforms (Teradata, Oracle, SQL Server, etc.) to modern architectures.</li><li class="leading-relaxed">Provide technical leadership and mentoring to engineering teams.</li><li class="leading-relaxed">Collaborate with cloud, analytics, and business teams to align data architecture with organizational goals.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills & Experience</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Core Expertise</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience as a Data Architect or Senior Data Engineer/Lead designing and implementing enterprise data warehouses and modern data platforms.</li><li class="leading-relaxed">Hands-on expertise with Azure services: Azure Synapse Analytics (Dedicated SQL Pools, Serverless Pools), Azure Data Factory (ADF), Azure Data Lake Storage (ADLS Gen2), Azure Purview.</li><li class="leading-relaxed">Strong expertise with Databricks: Delta Lake, Lakehouse, Spark (PySpark/Scala), MLflow.</li><li class="leading-relaxed">Very strong SQL development and optimization skills.</li><li class="leading-relaxed">Strong data modeling (3NF, Dimensional, Data Vault, Canonical Models, etc.).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Complementary Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of traditional data platforms (Oracle, Teradata, SQL Server, Informatica, etc.) along with modern ELT/ETL frameworks.</li><li class="leading-relaxed">Solid understanding of data governance, metadata management, data quality, and security.</li><li class="leading-relaxed">Experience in building real-time/streaming data pipelines (Kafka, Event Hub, etc.) is a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Soft Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent communication and ability to engage with business SMEs and senior stakeholders.</li><li class="leading-relaxed">Strong analytical and problem-solving skills with an enterprise-scale mindset.</li><li class="leading-relaxed">Experience in mentoring and guiding teams on modern data practices.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s/Master’s degree in Computer Science, Information Systems, or related field.</li><li class="leading-relaxed">15+ years of experience in Data Engineering/Architecture, with at least 5+ years in Azure & Databricks ecosystem.</li><li class="leading-relaxed">Proven track record in enterprise-scale data warehouse and lakehouse implementations.</li><li class="leading-relaxed">Certifications in Azure Data Engineer/Architect or Databricks preferred.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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Senior Financial Analyst

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Engineering Manager, Lifecycle Marketing

Director, Global Sales Operations

Commercial Strategy & Category Manager

Senior Software Engineer, Business Applications

Senior Software Engineer, Business Applications

Business Systems Engineer

Job Details