Thumbtack

QA Analyst

Manager II, QA

Senior Data Science Manager, Growth and Optimization

Product Marketing Associate

Senior Product Designer, Pro Experience

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As part of the Quality team, the QA Analyst plays a critical role in maintaining and improving the quality of Thumbtack’s support and operational performance. You’ll be responsible for auditing customer interactions, identifying process gaps, providing actionable feedback, and partnering with cross-functional teams to enhance both the pro/customer experience. This is a data-informed role requiring a sharp eye for detail, an analytical mindset, and a commitment to continuous improvement. The QA Analyst ensures that every customer touchpoint aligns with Thumbtack’s quality standards, values, and business goals. This role involves performing quality audits on customer/pro interactions, tracking and analyzing trends, creating feedback loops, maintaining QA documentation, and publishing reports to drive data-backed decisions.

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">QA Analyst</h1><p class="my-4 text-gray-700 leading-relaxed"><strong>Thumbtack helps millions of people confidently care for their homes.</strong></p><p class="my-4 text-gray-700 leading-relaxed">Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800"><strong>About the Quality Team</strong></h3><p class="my-4 text-gray-700 leading-relaxed">The Quality Team’s mission is to accelerate Thumbtack’s business performance by evaluating interactions and uncovering insights that elevate experiences and mitigate risks. We monitor and analyze conversations between pros/customers and our operations teams to ensure every interaction aligns with Thumbtack’s quality standards. By identifying trends, surfacing root causes, and driving data-informed improvements, we help teams enhance both efficiency and customer satisfaction. Our work ensures that every customer/pro touchpoint builds trust and contributes to Thumbtack’s mission of making it easy for people to care for and improve their homes.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800"><strong>About the role</strong></h3><p class="my-4 text-gray-700 leading-relaxed">As part of the Quality team, the QA Analyst plays a critical role in maintaining and improving the quality of Thumbtack’s support and operational performance. You’ll be responsible for auditing customer interactions, identifying process gaps, providing actionable feedback, and partnering with cross-functional teams to enhance both the pro/customer experience. This is a data-informed role requiring a sharp eye for detail, an analytical mindset, and a commitment to continuous improvement. The QA Analyst ensures that every customer touchpoint aligns with Thumbtack’s quality standards, values, and business goals.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800"><strong>What you’ll do</strong></h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform quality audits on customer/pro interactions (calls, chats, emails).</li><li class="leading-relaxed">Track and analyze trends in audit results, escalating patterns that may impact quality or customer experience.</li><li class="leading-relaxed">Partner with team leads, QA peers, and cross-functional partners to create feedback loops that improve agent performance.</li><li class="leading-relaxed">Maintain and update QA scorecards, documentation, and calibration processes.</li><li class="leading-relaxed">Publish reports and insights to drive data-backed decision-making across teams.</li><li class="leading-relaxed">Participate in calibration sessions and operations/company meetings.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>In order to be successful, you must bring</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in Quality Assurance in a contact center operations environment.</li><li class="leading-relaxed">Strong analytical, critical thinking, and documentation skills.</li><li class="leading-relaxed">Experience using QA and analytics tools to track quality metrics and generate reports.</li><li class="leading-relaxed">Proficiency in Google Workspace (Sheets, Docs, Slides) and QA/CRM tools (e.g., Genesys, Salesforce, Observe.AI).</li><li class="leading-relaxed">Strong written and verbal communication skills.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.</p><p class="my-4 text-gray-700 leading-relaxed">Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: <a href="mailto:recruitingops@thumbtack.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitingops@thumbtack.com</a>.</p><p class="my-4 text-gray-700 leading-relaxed">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at <a href="https://www.thumbtack.com/privacy/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.thumbtack.com/privacy/</a>.</p><p class="my-4 text-gray-700 leading-relaxed">We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. <a href="https://careers.thumbtack.com/recruiting-scams" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Check out our blueprint on how to spot the fakes.</a></p>

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Semgrep

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Semgrep aims to make world-class software security accessible through open-source, easy-to-use, powerful, and fast program analysis tools. The Senior Technical Support Engineer (TSE) is a key role within the Engineering Department, focused on enhancing customer experience by troubleshooting highly technical issues for the Semgrep product line, including SAST, Supply Chain, and Secrets. This cross-functional role involves partnering with Engineering, Product, and Sales, offering significant career growth opportunities in a dynamic environment.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Semgrep</h3><p class="my-4 text-gray-700 leading-relaxed">Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We’ve redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more.</p><p class="my-4 text-gray-700 leading-relaxed">The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted technical experts. We engage with customers to troubleshoot highly technical issues. You’ll be the first line of defense against technical support issues that arrive via email, slack, and other forums of support tickets. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets. Support is a very cross-functional team, partnering across Engineering, Product, and Sales - providing opportunities for career growth in a lively and fast-paced environment.</p><p class="my-4 text-gray-700 leading-relaxed">Location expectations:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This role can be fully remote, in either Singapore or Australia</li></ul><p class="my-4 text-gray-700 leading-relaxed">Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers.</li><li class="leading-relaxed">Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience.</li><li class="leading-relaxed">Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams.</li><li class="leading-relaxed">Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency.</li><li class="leading-relaxed">Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You are ideal for this role if you have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git.</li><li class="leading-relaxed">Familiarity with Web Application Security concepts including OWASP Top 10.</li><li class="leading-relaxed">Basic understanding of API and Webhooks.</li><li class="leading-relaxed">A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.</li><li class="leading-relaxed">2+ years of experience working in a technical customer support role or former experience as a software engineer.</li><li class="leading-relaxed">Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compensation</h3><p class="my-4 text-gray-700 leading-relaxed">Salary Range: $101,000 - $119,000 USD</p><p class="my-4 text-gray-700 leading-relaxed">Our compensation package includes equity and benefits in addition to salary.</p><p class="my-4 text-gray-700 leading-relaxed">Please note that the range listed is for someone based in the San Francisco Bay Area.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we offer</h3><p class="my-4 text-gray-700 leading-relaxed">Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.</p><p class="my-4 text-gray-700 leading-relaxed">We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure they have what they need, whether that’s quiet work space, adjusted hours, or something else.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we are</h3><p class="my-4 text-gray-700 leading-relaxed">We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We’re new parents and new grads, aspiring authors and aspiring Americans, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.</p><p class="my-4 text-gray-700 leading-relaxed">Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here.</p><p class="my-4 text-gray-700 leading-relaxed">Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, and Washington.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

QA Analyst

Manager II, QA

Senior Data Science Manager, Growth and Optimization

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Senior Product Designer, Pro Experience

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