Thumbtack

Spanish/English (Bilingual-Spanish Support) Premier Support Advocate

Program Manager, Trust and Safety (for pooling)

Growth Marketing Associate

Senior Data Scientist, Commercial Strategy

Sr. Program Manager - Trust and Safety

Senior Data Scientist, Product (Marketplace)

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Niantic

Emerging Markets Manager, LATAM

Emerging Markets Manager, Asia/MENA

Framestore

Directeur.rice technique des effets | FX Technical Director

Quickspin

Sales Director

Team Liquid

Supervising Producer, NA

Bungie

Contract Gameplay Analyst

Studio Unagi

Supervision Animation 2D cut-out

Ubisoft

Conseiller·ère en Transformation organisationnelle

The Emerging Markets Manager, LATAM at Niantic will drive Pokémon GO's growth in Latin American emerging markets.  Responsibilities include coordinating with the UA team on data-driven strategies, monitoring performance, identifying new markets, executing campaigns aligned with product updates, overseeing agency partnerships, liaising with country managers, managing Live Ops requests, creating marketing materials, representing the region in planning meetings, engaging with player communities, and acting as a liaison for partners.  The ideal candidate possesses expertise in emerging markets, data analysis, campaign optimization, agency management, and strong leadership skills.  The role requires strong communication and collaboration across various teams.

Building technologies and ideas that move us as the leaders in Augmented Reality

Accounts Payable Specialist

Producer II, Pokémon Go

Product Policy & Compliance Specialist

2025 R&D Software Engineering Intern (PhD, Publishing)

2025 R&D Software Engineering Intern (Masters Degree or PhD)

<div class="job__description body"><div>Niantic Marketing drives community-focused initiatives for our global audience of tens-of-millions of users, leveraging key partnerships and creative campaigns that reflect the spirit of our company's mission.
We believe in making games players love to play, while pushing the boundaries of location-based and AR experiences on mobile. The ideal candidate will have a passion for creating experiences that accelerate the growth of Pokémon GO in Emerging Markets. You’ll help drive the go-to-market growth strategy, coordinate product and marketing efforts with on-the-ground resources, and act as the authority on Emerging Markets. We’ll look to you for a deep understanding of the global mobile gaming landscape, using quantitative and qualitative approaches to lead growth marketing and business development initiatives. The right candidate has a passion for results-driven approaches and thrives in ambiguity and change.
<h2>Responsibilities</h2>
<ul>
<li>Coordinate with UA Team to deliver data-driven strategies tailored for LATAM, ensuring proactive campaign planning and market-specific adjustments.</li>
<li>Monitor weekly performance data, identify trends, and optimize campaign outcomes.</li>
<li>Identify and evaluate new Emerging Markets in the region for investment opportunities.</li>
<li>Design and execute campaigns aligned with product updates and pipelines, leveraging insights from ad platforms and product teams.</li>
<li>Oversee partnerships with external agencies to enhance campaign performance and drive innovation.</li>
<li>Liaison with the Emerging Markets Country Managers to coordinate campaigns and priorities.</li>
<li>Lead Live Ops requests, ensuring timely delivery and alignment with internal partners</li>
<li>Be responsible for the creation and on-time delivery of copy bundles, marketing materials, and other campaign assets.</li>
<li>Represent Emerging Markets LATAM in planning meetings, ensuring alignment with product marketing and Live Ops initiatives.</li>
<li>Engage with player communities and incorporate feedback for future events.</li>
<li>Act as a liaison for partners, support LATAM-related activities, and strengthen regional partnerships.</li>
<li>Collaborate with cross-functional team members and partners, including regular and reliable attendance and participation in meetings.</li>
<li>Required in-office 2 days on Wednesdays and Thursdays</li>
</ul>
<h2>Qualifications</h2>
<ul>
<li>Bachelor’s degree(or foreign equivalent) in Marketing, Business Administration, or a related field. Master’s degree or equivalent experience a plus.</li>
<li>4+ years in User Acquisition, Live Ops, or Product Marketing, ideally in gaming or mobile apps.</li>
<li>2+ years of building and engaging with user communities</li>
<li>Expertise in Emerging Markets with focus on LATAM Markets</li>
<li>Agency management, from selection to high-level strategy and execution.</li>
<li>Data analysis and campaign optimization within mobile apps or gaming.</li>
<li>Strong leadership skills and the ability to lead cross-functional teams.</li>
<li>Outstanding verbal and written communication skills, with experience delivering executive presentations.</li>
<li>Willingness to travel domestically and internationally for onboarding, planning meetings, and strategic initiatives</li>
<li>Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.</li>
<li>Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including asynchronous interactions with others.</li>
</ul>
The total compensation package for this position includes a new hire offer base salary range of $188,100.00 - $209,000.00 + bonus + equity + benefits.
Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process. An overview of benefit offerings for your location can be found on the careers page.
<h2>Join the Niantic team!</h2>
Niantic's global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. Incubated out of the Maps team at Google, Niantic first created Ingress and then Pokémon GO, a cultural phenomenon and hit game played by tens of millions of people each month. Niantic’s Lightship platform, which powers Pokémon GO, also supports the company's other games including Pikmin Bloom, Peridot and Monster Hunter Now. Developers use Niantic’s platform to build their own AR applications and experiences, either with the Lightship Platform or directly through the web with 8th Wall.
We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.
We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Kansas, London, Tokyo, Hamburg, Hyderabad, and Zürich. #LI-HYBRID</div></div>

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

As a Premier Support Advocate on Thumbtack's Spanish support team, you'll provide exceptional customer service to Spanish-speaking users.  Responsibilities include handling inbound requests via phone, chat, SMS, and email, addressing account changes, profile updates, billing inquiries, and website/app assistance. You'll troubleshoot issues, de-escalate conflicts, and offer innovative solutions.  You'll maintain high performance metrics, identify areas for improvement, and collaborate with team members.  The role requires strong communication and problem-solving skills, fluency in Spanish, and a customer-centric approach.

Premier Service Advocate (Spanish Speaking)

<div id="content" class="">
 <div class="content-intro">A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —&nbsp; knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.&nbsp;
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.&nbsp;
Thumbtack by the Numbers
<ul>
<li>Available nationwide in every U.S. county</li>
<li>Over 85 million projects started on Thumbtack</li>
<li>More than 11 million 5-star reviews and counting</li>
<li>Pros earn billions on our platform</li>
<li>1000+ employees&nbsp;</li>
<li>$3.2 billion valuation (June, 2021)&nbsp;</li>
</ul></div>

 <h4>About the Spanish Support Team</h4>
We're a tight-knit team of support advocates, working closely with our Spanish customer and pro community to help drive their success. Spanish support is dedicated to providing the highest quality of customer service, delivering it with a sense of warmth, friendliness, individual pride, and an emphasis on the Thumbtack Values. The spanish support team provides a white glove experience to our Spanish-speaking community of professionals and customers. Our mission is to not only to address a language need, but to provide support with cultural needs.
<h4>About the Role</h4>
As a Premier Support Advocate, on our Spanish support team, you bring our Thumbtack mission to life! This is a US remote, individual contributor role, reporting directly to a Team Manager on our Spanish team. By handling inbound requests, in Spanish, through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance, and retention while ensuring a high-quality, high-quality, low-effort experience for the caller. Our best customer support representatives are enthusiastic individuals who thrive in a fast-paced environment that balances technology and human empathy to build customer trust and loyalty. Conflict resolution and negotiation skills are a must as you actively listen to our callers' concerns to offer a unique and innovative solution to each problem or complaint that comes your way. You are the voice of Thumbtack on the front lines!
<h4>Your Responsibilities</h4>
<ul>
<li>Partner with our Spanish pros and customers by listening to their needs and providing the best solutions - you’re the expert!&nbsp;</li>
<li>Maintain excellent knowledge of Thumbtack’s products and services</li>
<li>Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to get jobs done and grow small businesses</li>
<li>Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller</li>
<li>Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and net promoter scores</li>
<li>Continuously look for areas of improvement and communicate trends to the appropriate parties</li>
<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other</li>
</ul>
<h4>What you’ll need</h4>
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
<ul>
<li>Bilingual and professional Spanish proficiency</li>
<li>2+ years experience in a customer service driven role, preferably in a call center environment (but not required)</li>
<li>Self-motivated and detail oriented</li>
<li>Stellar communication and de-escalating skills</li>
<li>Ability to maintain a high level of customer focus in a variety of complicated situations while equally considering the customer and company needs</li>
<li>Proven history of consistently meeting attendance and performance expectations</li>
</ul>
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model <a href="https://careers.thumbtack.com/virtual-first">here</a>.&nbsp;
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $44,600 - $57,800.&nbsp;
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $40,200 - $52,000.&nbsp;
For candidates living in all other US locations, the expected salary range for this role is currently $37,900 - $49,100. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote

 

 <div class="content-conclusion"><div class="p-rich_text_section">Benefits &amp; Perks</div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0">
<li style="font-weight: 400;">Virtual-first working model coupled with in-person events</li>
<li style="font-weight: 400;">20 company-wide holidays including a week-long end-of-year company shutdown</li>
<li data-stringify-indent="0" data-stringify-border="0">Library (optional use collaboration &amp; connection hub) in San Francisco</li>
<li style="font-weight: 400;">WiFi reimbursements&nbsp;</li>
<li style="font-weight: 400;">Cell phone reimbursements (North America)&nbsp;</li>
<li style="font-weight: 400;">Employee Assistance Program for mental health and well-being&nbsp;</li>
</ul>
Learn More About Us 
<ul>
<li><a href="https://medium.com/life-thumbtack">Life @ Thumbtack Blog </a></li>
<li><a href="https://blog.thumbtack.com/two-years-in-our-virtual-first-model-is-here-to-stay-and-its-only-getting-better-18d33c443d80">Virtual-First is Here to Stay</a> &nbsp;</li>
<li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc.">Follow us on LinkedIn</a></li>
<li style="font-weight: 400;"><a href="https://blog.thumbtack.com/thumbtacks-2024-2025-pro-advisory-board-f929a98ecaae">Meet Our Pro Advisory Board</a>&nbsp;</li>
</ul>
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.&nbsp;
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: <a href="mailto:recruitingops@thumbtack.com">recruitingops@thumbtack.com</a>.&nbsp;
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at <a href="https://www.thumbtack.com/privacy/">https://www.thumbtack.com/privacy/</a> .
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