Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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As a KYC Analyst at Tide, you will be responsible for communicating with applicants via email, reviewing and verifying member data and documentation as part of the company’s CDD and EDD processes. You will also liaise with internal compliance personnel on KYC policy, identify areas for improvement to enhance efficiency and member experience, and provide general business support. This role requires working some weekends on a rotational basis.

Customer Success Specialist

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT TIDE</h3>At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.Tide facts:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide is available for UK, Indian, German and French SMEs</li><li class="leading-relaxed">Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly</li><li class="leading-relaxed">Over $300 million raised in funding</li><li class="leading-relaxed">Over 2,500 Tideans globally - we’re diversity champions!</li><li class="leading-relaxed">We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE ROLE</h3>As a KYC Analyst you will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communicate with applicants via email (non-call centre environment)</li><li class="leading-relaxed">Review and verify member data and documentation as part of the company’s CDD and EDD processes</li><li class="leading-relaxed">Liaise with internal compliance personnel on the shaping and application of KYC policy</li><li class="leading-relaxed">Identify areas of improvement that enhance efficiency and member experience</li><li class="leading-relaxed">Lend a hand whenever it may be needed in the business</li><li class="leading-relaxed">Be expected to work weekends, not every but some (rotation)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT ARE WE LOOKING FOR</h3>The ideal candidate will have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent spoken and written English skills</li><li class="leading-relaxed">Natural curiosity about KYC principles and processes</li><li class="leading-relaxed">Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes</li><li class="leading-relaxed">Professional work experience, preferably in financial services though gaming would also be highly advantageous</li><li class="leading-relaxed">Previous client service experience or dealing with third party suppliers/partners</li><li class="leading-relaxed">An analytical mind – able to digest large data sets and spot patterns and trends with ease</li><li class="leading-relaxed">Good computer literacy</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT YOU WILL GET IN RETURN</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">25 days paid annual leave</li><li class="leading-relaxed">3 paid days off for volunteering or L&D activities</li><li class="leading-relaxed">Extended maternity and paternity leave covered by the company</li><li class="leading-relaxed">Personal L&D budget</li><li class="leading-relaxed">Additional health & dental insurance</li><li class="leading-relaxed">Mental wellbeing platform</li><li class="leading-relaxed">Fully covered Multisports card</li><li class="leading-relaxed">Food vouchers</li><li class="leading-relaxed">Snacks, light food, drinks in the office</li><li class="leading-relaxed">WFH equipment allowance</li><li class="leading-relaxed">Flexible working from home</li><li class="leading-relaxed">Sabbatical Leave</li><li class="leading-relaxed">Transportation bonus to cover office commute under the hybrid work arrangement</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDEAN WAYS OF WORKING</h3>At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDE IS A PLACE FOR EVERYONE</h3>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

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You can demonstrate experience in software development organizations, and a solid understanding of graphics architecture (both hardware and software).KEY RESPONSIBILITES:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Product Management of new and existing AMD Software solutions for gamers and consumer markets</li><li class="leading-relaxed">Driving Software Roadmap based on strategic planning, requirements identification and competitive analysis</li><li class="leading-relaxed">Manage inputs to Engineering facing teams for effective delivery of end user solutions</li><li class="leading-relaxed">Detailing marketing requirements and use cases</li><li class="leading-relaxed">Positioning and messaging of solutions</li><li class="leading-relaxed">Encourage teams to meet aggressive deadlines on incredible products</li><li class="leading-relaxed">Lead business processes to funnel requirements to engineering facing teams</li><li class="leading-relaxed">Direct and indirect communications with OEM customers, ISVs, and internal teams regarding feature requirements & schedules, issue resolution and mitigation commitments</li><li class="leading-relaxed">Participate in conference calls with key customers</li><li class="leading-relaxed">Ability to evangelize solutions to large and small audiences</li></ul>PREFERRED EXPERIENCE:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Solid understanding of software solutions in the gaming and consumer spaces, along with the dominant trends in these markets, the competitive landscape, what matters most to end users of these solutions, and which needs are going unmet</li><li class="leading-relaxed">Strong interest in PC Gaming</li><li class="leading-relaxed">Multiple years' experience working in technology with development teams delivering product</li><li class="leading-relaxed">Ability to demonstrate product management experience, specifically, the development, communication, and implementation of product plans</li><li class="leading-relaxed">Comfortable making regular presentations to senior leadership</li><li class="leading-relaxed">Ability to work well with internal and external engineering teams to develop practical solutions to challenging technical problems</li><li class="leading-relaxed">Detail oriented, organized, and capable of multi-tasking in a fast-paced environment</li><li class="leading-relaxed">Experience providing support as needed to sales and marketing organizations</li></ul>ACADEMIC CREDENTIALS:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's Degree in Engineering, Mathematics, Computer Science, Master's preferred</li></ul>#LI-DNIBenefits offered are described: <a href="https://www.amd.com/en/corporate/careers/benefits.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">AMD benefits at a glance</a>.AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. 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