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TransPerfect

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TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution. The position of Account Executive is responsible for developing new business relationships and serving as the first level of support to existing clients.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are:</h2><p class="my-4 text-gray-700 leading-relaxed">TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Will Be Doing:</h2><p class="my-4 text-gray-700 leading-relaxed">The position of Account Executive is responsible for developing new business relationships and serving as the first level of support to existing clients.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation</li><li class="leading-relaxed">Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information</li><li class="leading-relaxed">Generate daily mailings to prospective clients using updated and accurate spreadsheets</li><li class="leading-relaxed">Cold call prospective clients</li><li class="leading-relaxed">Creatively problem solve to improve current new business development strategy</li><li class="leading-relaxed">Negotiate rates and deadlines with prospective and current clients</li><li class="leading-relaxed">Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information</li><li class="leading-relaxed">Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product</li><li class="leading-relaxed">Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service</li><li class="leading-relaxed">Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data</li><li class="leading-relaxed">Perform other special projects or duties when required</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why TransPerfect:</h2><p class="my-4 text-gray-700 leading-relaxed">For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated, so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.</p><p class="my-4 text-gray-700 leading-relaxed">We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.</p><p class="my-4 text-gray-700 leading-relaxed">TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law</p><p class="my-4 text-gray-700 leading-relaxed">For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job requirements</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are Looking For:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Your experience includes:</li><li class="leading-relaxed">Minimum Bachelor’s degree</li><li class="leading-relaxed">Excellent English communication (written and verbal) skills</li><li class="leading-relaxed">Between 1-3 years of sales experience</li><li class="leading-relaxed">Proven sales life cycle experience - lead generation through business closing</li><li class="leading-relaxed">Proven track record in achieving sales targets</li><li class="leading-relaxed">Excellent problem-solving and analytical skills</li><li class="leading-relaxed">Strong interpersonal skills</li><li class="leading-relaxed">Effective time management skills</li></ul>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Strategy (Nasdaq: MSTR)</strong> is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.</p><p class="my-4 text-gray-700 leading-relaxed">But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.</p><p class="my-4 text-gray-700 leading-relaxed">Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.</p><p class="my-4 text-gray-700 leading-relaxed">Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.</p><p class="my-4 text-gray-700 leading-relaxed">Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Overview</h3><p class="my-4 text-gray-700 leading-relaxed">As a Senior Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply "use" the platform but deeply integrate Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.</p><p class="my-4 text-gray-700 leading-relaxed">Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><p class="my-4 text-gray-700 leading-relaxed">1.  <strong>Technical Strategy & Customer Success</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.</li><li class="leading-relaxed">Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.</li><li class="leading-relaxed">Deep-diving into client workflows to uncover and implement high-value use cases.</li><li class="leading-relaxed">Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.</li><li class="leading-relaxed">Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones.</li><li class="leading-relaxed">Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.</li></ul><p class="my-4 text-gray-700 leading-relaxed">2.  <strong>Technical Enablement & Adoption</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.</li><li class="leading-relaxed">Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.</li><li class="leading-relaxed">Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.</li><li class="leading-relaxed">Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.</li></ul><p class="my-4 text-gray-700 leading-relaxed">3.  <strong>Product Advocacy & Engineering Collaboration</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.</li><li class="leading-relaxed">Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.</li><li class="leading-relaxed">Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.</li><li class="leading-relaxed">Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.</li></ul><p class="my-4 text-gray-700 leading-relaxed">4.  <strong>Commercial Collaboration & Customer Advocacy</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.</li><li class="leading-relaxed">Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.</li><li class="leading-relaxed">Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.</li><li class="leading-relaxed">Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Core Technical Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience).</li><li class="leading-relaxed">Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.</li><li class="leading-relaxed">Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).</li><li class="leading-relaxed">Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience & Professional Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years of experience in a customer-facing Customer Success role — such as Senior Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.</li><li class="leading-relaxed">Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.</li><li class="leading-relaxed">Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.</li><li class="leading-relaxed">Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.</li><li class="leading-relaxed">Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.</li><li class="leading-relaxed">Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.</li><li class="leading-relaxed">Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.</li><li class="leading-relaxed">Fluency in English and German (written and spoken) is required.</li></ul>

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Account Executive

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