Trek

Supply Chain Manager - Cost Recovery

Seasonal Employee (m/f/d) for Bike Store

Production Technician

Commercial Employee for Bike Store 50-100% (all genders)

Part Time Production Tech

Production Tech- Full time

Service - Part Time

Director, Road Bikes and Project One

Trek is seeking a Supply Chain Manager for Cost Recovery to lead their program end-to-end. This role involves owning supplier claims management, driving recovery performance, and collaborating cross-functionally to reduce the cost of quality. The manager will be responsible for reviewing claims, publishing metrics, growing recovery outcomes, resolving non-conforming material issues, and identifying cost-down opportunities to protect customers and the business.

Service Lead

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">A bit about us</h2><p class="my-4 text-gray-700 leading-relaxed">Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Trek</h3><p class="my-4 text-gray-700 leading-relaxed">Trek is a global leader in the design and manufacture of bicycles and related products, committed to creating products we love and taking care of our customers. We value innovative ideas from anywhere, positive energy, and turning ideas into reality—fast.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why This Role Exists</h3><p class="my-4 text-gray-700 leading-relaxed">Trek’s cost recovery program protects our customers and our business by recouping costs tied to warranty claims and non‑conforming material (NCM). This role leads the program end‑to‑end—owning supplier claims management, driving recovery performance, and partnering cross‑functionally to reduce the cost of quality.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own supplier claims management: Review/adjudicate claims, compile supporting evidence, and follow through with suppliers until resolution.</li><li class="leading-relaxed">Publish recovery performance: Build and distribute monthly recovery metrics to internal and external stakeholders; coach teams against the data.</li><li class="leading-relaxed">Grow recovery outcomes: Define and execute a recovery growth plan that increases recovery % and expands coverage across new and existing suppliers.</li><li class="leading-relaxed">Resolve NCM rapidly: Coordinate with Quality to move issues to closure quickly and keep product flowing; ensure documentation supports recovery.</li><li class="leading-relaxed">Drive cost‑down opportunities: Partner with Product Quality Engineers and suppliers to identify systemic improvements and track realized savings.</li><li class="leading-relaxed">Set expectations & measure: Establish clear goals and scorecards; monitor supplier performance and escalate when targets are missed.</li><li class="leading-relaxed">Formalize Warranty Agreements: Create and maintain supplier warranty agreements that enable consistent, friction‑free claim resolution.</li><li class="leading-relaxed">Improve claim accuracy: Work cross‑functionally with Customer Service and Field Quality to prevent errors in claim cost, detail, and routing.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Education/Experience: Bachelor’s degree (or equivalent experience) plus 5+ years in Supply Chain or related functions and 5+ years of people leadership.</li><li class="leading-relaxed">Systems & analytics: Proficiency with ERP (JDE, SAP, Oracle), Excel, and BI tools (e.g., Power BI); strong data querying and statistical analysis skills.</li><li class="leading-relaxed">Leadership & communication: Proven ability to lead cross‑functional programs, manage multiple complex initiatives, and communicate clearly at all levels.</li><li class="leading-relaxed">Domain familiarity (preferred): Experience with warranty claim processes and supplier chargebacks; bike/components industry knowledge is a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Success Metrics</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Supplier cost recovery rate (% of eligible dollars recovered)</li><li class="leading-relaxed">Average days to close claims; aging of unresolved claims</li><li class="leading-relaxed">Claim accuracy</li><li class="leading-relaxed">Warranty cost reduction</li><li class="leading-relaxed">Supplier performance scorecards</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Trek Benefits:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible and fun company culture</li><li class="leading-relaxed">Competitive health care</li><li class="leading-relaxed">PPO & HDHP medical plan options, Dental insurance, Vision insurance</li><li class="leading-relaxed">Flexible Spending Accounts (FSA)</li><li class="leading-relaxed">Free life insurance & optional term life insurance</li><li class="leading-relaxed">Competitive vacation package</li><li class="leading-relaxed">401(k) with match and Employee Stock Ownership Plans (ESOP)</li><li class="leading-relaxed">12 weeks of maternity leave with 100% pay</li><li class="leading-relaxed">Flexible holiday schedule – 10 company holidays</li><li class="leading-relaxed">Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)</li><li class="leading-relaxed">Employee discounts on all product</li><li class="leading-relaxed">Deep partner retail discounts</li></ul><p class="my-4 text-gray-700 leading-relaxed">We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.</p><p class="my-4 text-gray-700 leading-relaxed">We are an E-Verify employer.</p><p class="my-4 text-gray-700 leading-relaxed">For more information, please click on the following links:</p><p class="my-4 text-gray-700 leading-relaxed">E-Verify Participation Poster: <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify<em>Participation</em>Poster<em>ES.pdf" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">English / Spanish</a></p><p class="my-4 text-gray-700 leading-relaxed">E-Verify Right to Work Poster: <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER<em>RighttoWorkPoster.pdf" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">English</a> | <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER<em>RighttoWorkPosterES.pdf" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Spanish</a></p>

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Tide

Head of Product - Onboarding KYX

Account Operations Analyst

Head of Product - Subscriptions

IT Workplace Enablement Lead

Head of Identity (Security Engineering)

Visa

Senior Software Engineer

Accurate

Customer Service Representative

Safe security

Director, AI-Driven Sales Enablement

Resemble AI

Full Stack Product Engineer, Team Lead — Voice AI

The Onboarding KYX team at Tide is crucial for enabling seamless, secure, and efficient business operations by managing compliant, risk-mitigated, and cost-optimised onboarding for all entities engaging with Tide. This Head of Product role involves leading the strategy and execution for Tide’s onboarding, identity verification (KYC/KYB), credential setup, and login experiences. The role requires defining how new members are verified, ensuring a seamless, secure, compliant, and cost-effective journey, and managing high-performing product managers and external vendors at a global scale.

<p><span style="color: rgba(0, 0, 0, 0.9);">Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.</span></p><p><br></p><p><span style="color: rgba(0, 0, 0, 0.9);">Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.</span></p><p><br></p><p><span style="color: rgba(0, 0, 0, 0.9);">With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.</span></p>

Intern- Talent Acquisition

Senior Partnerships Manager

Senior Operations Analyst - Financial Modeling, Budgeting & Planning

FP&A Intern - Management Reporting

Engineering Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT TIDE</h3><p class="my-4 text-gray-700 leading-relaxed">At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.</p><p class="my-4 text-gray-700 leading-relaxed">Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Tide facts:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide is available for UK, Indian, German and French SMEs</li><li class="leading-relaxed">Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly</li><li class="leading-relaxed">Over $200 million raised in funding</li><li class="leading-relaxed">Over 2500 Tideans globally - we’re diversity champions!</li><li class="leading-relaxed">We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE TEAM</h3><p class="my-4 text-gray-700 leading-relaxed">Our mission is to enable seamless, secure, and efficient business operations by ensuring every business, individual, and vendor engaging with Tide is onboarded and managed in a compliant, risk-mitigated, and cost-optimised manner. We leverage automation and strategic oversight to enhance security, transparency, and efficiency across all KYX (Know Your Customer/Business) processes, while delivering an exceptional member experience. Our vision is to create a frictionless, scalable, and member-centric environment where every interaction with Tide is trusted, streamlined, and backed by cutting-edge compliance frameworks.</p><p class="my-4 text-gray-700 leading-relaxed">The Onboarding KYX team is the “gatekeeper” of the Tide platform, responsible for secure login and credentials, KYC/KYB verification, and applying ML models to mitigate financial crime risk. As a platform team, we support Tide’s go-to-market plans, balancing compliance and member experience while optimising the cost of KYX per member.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE ROLE</h3><p class="my-4 text-gray-700 leading-relaxed">We are looking for an exceptional <strong>Head of Product – Onboarding KYX</strong> to lead the strategy and execution for Tide’s onboarding, identity verification (KYC/KYB), credential setup, and login experiences. This critical role sits at the intersection of user experience, scalable architecture, unit economics, and risk management.</p><p class="my-4 text-gray-700 leading-relaxed">You will define how new members are verified and set up to join Tide, ensuring the journey is seamless, secure, compliant, and cost-effective. As a senior leader, you will manage high-performing product managers, influence internal CXOs and key stakeholders, and build strong relationships with external vendors to deliver at global scale.</p><p class="my-4 text-gray-700 leading-relaxed">As Head of Product you will:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the strategy and roadmap for onboarding, identity verification, and access management, optimising current solutions while innovating new approaches.</li><li class="leading-relaxed">Partner with engineering leaders to design secure, scalable, and resilient systems for the Onboarding & KYX domain.</li><li class="leading-relaxed">Lead and mentor a team of 2–3 product managers, fostering a culture of impact, data-driven decisions, and continuous improvement.</li><li class="leading-relaxed">Communicate product vision, priorities, and progress to senior leadership, securing alignment and resources.</li><li class="leading-relaxed">Build and manage relationships with third-party providers, ensuring regulatory compliance, performance, and commercial efficiency.</li><li class="leading-relaxed">Design onboarding and access experiences that scale across Tide’s markets (UK, India, Germany), adapting to regulatory, platform, and user differences.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WE ARE LOOKING FOR</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years in product management, with 3+ years in a senior leadership role (Head/Director level) within FinTech, financial services, or high-growth tech.</li><li class="leading-relaxed">Deep experience in Onboarding, KYC/KYB, Fraud Prevention, or Access Management, with the ability to navigate both regulatory and technical complexity.</li><li class="leading-relaxed">Strong understanding of product architecture and scalability, able to bridge business priorities with engineering trade-offs.</li><li class="leading-relaxed">Proven ability to manage, coach, and inspire product managers and cross-functional teams to deliver at pace.</li><li class="leading-relaxed">Skilled in managing complex vendor relationships from negotiation and integration through to ongoing optimisation.</li><li class="leading-relaxed">Passionate about building intuitive, secure, and frictionless end-to-end experiences for diverse users.</li><li class="leading-relaxed">Confident in defining metrics, interpreting quantitative and qualitative insights, and adjusting strategy accordingly.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT YOU’LL GET IN RETURN</h3><p class="my-4 text-gray-700 leading-relaxed">Our location-specific employee benefits are designed to cater to the unique needs of Tideans:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive Compensation - Competitive salary and share options.</li><li class="leading-relaxed">Time Off – Generous annual leave on top of bank holidays.</li><li class="leading-relaxed">Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.</li><li class="leading-relaxed">Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.</li><li class="leading-relaxed">Access to salary sacrifice benefits – like Nursery (could save up to 47% on fees!) and Cycle to Work discounts.</li><li class="leading-relaxed">Health Insurance – Comprehensive Private family insurance plan.</li><li class="leading-relaxed">Life & Accident Cover – Comprehensive accidental and life insurance protection.</li><li class="leading-relaxed">Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.</li><li class="leading-relaxed">Retierment Planning – Build your retirement fund faster with Tide’s pension scheme on eligible earnings.</li><li class="leading-relaxed">Volunteering & Development Days – Paid days annually for volunteering or personal growth.</li><li class="leading-relaxed">Learning & Development – Annual budget for books, courses, coaching, and more.</li><li class="leading-relaxed">WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.</li><li class="leading-relaxed">Home Office Setup – Contribution towards setting up your home office.</li><li class="leading-relaxed">Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.</li><li class="leading-relaxed">Snacks & Meals – Daily breakfast spread with all-day coffee, tea, and juices.</li></ul><p class="my-4 text-gray-700 leading-relaxed">TIDEAN WAYS OF WORKING</p><p class="my-4 text-gray-700 leading-relaxed">----------------------</p><p class="my-4 text-gray-700 leading-relaxed">At Tide, we champion a <strong>flexible workplace</strong> model that supports both in-person and remote work to cater to the specific needs of our different teams.</p><p class="my-4 text-gray-700 leading-relaxed">While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-AC1 #LI-Hybrid</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDE IS A PLACE FOR EVERYONE</h3><p class="my-4 text-gray-700 leading-relaxed">At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.</p><p class="my-4 text-gray-700 leading-relaxed">We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.</p><p class="my-4 text-gray-700 leading-relaxed"><em>At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.</em></p>

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Supply Chain Manager - Cost Recovery

Seasonal Employee (m/f/d) for Bike Store

Production Technician

Production Technician

Commercial Employee for Bike Store 50-100% (all genders)

Part Time Production Tech

Production Tech- Full time

Service - Part Time

Director, Road Bikes and Project One

Job Details