Trek

Service Lead

Sales Associate - Full Time

Bike Rental Associate - Part time 28h

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Organic Social Channel Owner

Service Manager

Sales Associate

Trek is seeking a Service Lead in Madrid, Spain, to manage the bicycle repair service, ensuring customer satisfaction and operational efficiency. This role involves actively selling services and accessories, planning and supervising the mechanics team to maintain a 24-hour repair service, and managing spare parts inventory. The Service Lead will also be responsible for fostering long-term customer relationships, overseeing team training, maintaining a professional workshop, and reporting product incidents. The ideal candidate will have a positive attitude, excellent hospitality, and strong communication skills, contributing to a great cycling experience for every customer.

Production Tech

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">A bit about us</h1>Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Job Description</h1>Bicycle Reception = 35%<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Actively sell services and accessories, ensuring our customers enjoy their bikes to the fullest. Thanks to your experience, you are able to see that better adjusted bikes are more enjoyed and used by their owners.</li><li class="leading-relaxed">You are responsible for achieving the technical service objectives.</li></ul>Responsible for a repair service in less than 24 hours = 25%<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are responsible for planning and keeping the mechanics team productive, respecting the less than 24-hour service.</li><li class="leading-relaxed">During high season, this implies managing overtime or requesting the incorporation of a part-time mechanic, in coordination with your Store Manager.</li><li class="leading-relaxed">You must be realistic. Not all customers need service in less than 24 hours. Make sure you know precisely when they want to pick up their bike.</li><li class="leading-relaxed">To comply with the less than 24-hour service, spare parts are essential. You are the person responsible for keeping them in stock and you must also ensure regular and accurate inventory to guarantee the continuous availability of necessary products.</li></ul>Customer loyalty and commercial follow-up = 20%<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are responsible for fostering lasting relationships with workshop customers, ensuring they return recurrently for reviews, purchases, and maintenance.</li><li class="leading-relaxed">You proactively track each customer's history, pending reviews, maintenance recommendations, and opportunities for improving their cycling experience.</li><li class="leading-relaxed">You collaborate with your Store Manager to effectively use the loyalty tools and programs that Trek provides, designed to increase customer satisfaction and ensure the achievement of the workshop's economic objectives.</li><li class="leading-relaxed">You develop close and professional communication with customers, reminding them of recommended services, offering useful information, and building a relationship based on trust.</li><li class="leading-relaxed">Thanks to this work, you strengthen the local cycling community and directly contribute to the sustainable growth of the workshop.</li></ul>Training = 10%<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Even the best mechanics need training to stay updated on the latest technologies. You are responsible for ensuring your team is at the highest level of knowledge and stays there.</li><li class="leading-relaxed">You supervise the completion of Trek University courses by your team.</li><li class="leading-relaxed">You think differently and do new things to surprise customers.</li></ul>Workshop maintenance = 5%<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You ensure that at the beginning, during, and at the end of the day, the workshop is clean and presents a professional appearance.</li><li class="leading-relaxed">You are responsible for ensuring that the service options menu is updated, with clear descriptions and correct prices, both physically and in the store management software.</li></ul>Product incident investigation and reporting = 5%<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You report any possible product incidents to Trek Bicycle as soon as possible so that a solution can be offered.</li><li class="leading-relaxed">You help when Trek requires your knowledge or feedback.</li></ul>Other tasks<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Performing other tasks requested by the manager.</li><li class="leading-relaxed">Speaking English is a plus.</li></ul>What you will bring to the team<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A positive and motivated attitude to help each customer find what they need.</li><li class="leading-relaxed">Fantastic hospitality: a warm and approachable demeanor, great listening skills, and a desire to help in any way you can, even on the most difficult and busiest days.</li><li class="leading-relaxed">Good communication with clients and teammates.</li><li class="leading-relaxed">Desire to cultivate customer relationships and create your own customer base.</li><li class="leading-relaxed">Commitment to providing the best possible cycling experience to each customer.</li></ul>What we offer<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Permanent contract, full-time.</li><li class="leading-relaxed">Employee discount on bicycles and accessories.</li><li class="leading-relaxed">Financial compensation if you commute to work by bicycle.</li><li class="leading-relaxed">Life insurance.</li></ul>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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pep, LLC.

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pep is an industry leader in consumer activation, serving Fortune 500 companies with over 200 employees. This Associate Display Project Lead role focuses on managing temporary and semi-permanent point-of-purchase (POP) displays, coordinating design, development, production, assembly, and shipping. Responsibilities include artwork and campaign management from conception to delivery, ensuring projects meet procurement strategies and goals. The role requires attention to detail, strong relationships, communication, problem-solving, and analytical skills to drive client value in a fast-paced, dynamic environment.

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Job Title: Associate Display Project LeadReports To: Display Project LeadFLSA Status: Full Time - Salaried, ExemptLocation: Cincinnati, OH<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who is pep:</h3>pep started with 7 employees, a borrowed conference room, and an idea to fill a void in the marketing services space. Today we’ve grown to over 200 people and we are an industry leader in consumer activation, serving some of the top Fortune 500 companies. We’ve managed over $5 billion in marketing spend for over 750 brands and pride ourselves on a client retention rate of 98%.Our company has evolved since we started 21 years ago, but there is one thing that has remained a constant. At pep, we put people first. Our core values of accountability, excellence, ingenuity, people, and tenacity guide our interactions, decisions, and drive our culture. We are committed to maintaining an inclusive environment where every member of our team feels seen, cared for, and has the support they need to thrive. And our tremendous growth provides our people with many new career and development opportunities along with the flexibility to pursue their professional goals.We’re looking for teammates who are driven, eager to learn, agile, positive, and client focused to join and contribute to our team. We enjoy a hybrid work model and competitive salary based on experience. If this sounds like you and you want to be a part of something special, then click below to apply.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">At pep we value our team and offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous Time Off</li><li class="leading-relaxed">Robust Health and Wellness Plan</li><li class="leading-relaxed">Family Support</li><li class="leading-relaxed">Mentorship Program</li><li class="leading-relaxed">401K Match</li><li class="leading-relaxed">Role Autonomy</li><li class="leading-relaxed">Certification Reimbursement and Ongoing Training</li><li class="leading-relaxed">Enrichment Events and Employee Resource Groups</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary of Position:</h3>The Associate Display Project Lead is a supporting role focusing on the project management of temporary and semi-permanent point-of-purchase (POP) displays including coordination of display design, development, production, assembly, and ship to trade.As an Associate Display Project Lead, you will be responsible for artwork and/or campaign management from conception to final delivery of displays for your assigned business unit. You will execute projects flawlessly while delivering against procurement strategies and goals. The Associate Display Project Lead is responsible for maintaining a project management workload while assisting leadership with key initiatives including data management, developing and implementing best in class processes, delivering cost savings, and driving time and resource efficiencies. Attention to detail, relationship management, communication, problem solving, and analytical skills are a must to drive value for our clients. Ideal candidates will be goal-oriented, self-motivated, resilient, highly conscientious, and can thrive in a fast-paced and dynamic environment. The ability to build strong relationships while collaborating with clients and peers in dispersed locations will be key to successfully fulfilling this role.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities and Attributes:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage Point Of Purchase (POP) display campaigns from conception to completion, with a focus either on execution or design. Execution would primarily be associated with supplier relationships, display construction and actualizing project completion. Design would primarily be associated with direct client stakeholders (Customer Marketing and Creative) and will focus on project design and mechanicals.</li><li class="leading-relaxed">Collaborate with the client Brand Activation Leads for creative direction that will be utilized to brief creative.</li><li class="leading-relaxed">Offer recommendations regarding cost savings and value engineering and offering solutions when costs are presented over budget.</li><li class="leading-relaxed">Create and manage campaign timeline and lead communication with key stakeholders to meet due dates and deliverables</li><li class="leading-relaxed">Ensure that the campaign meets all legal and policy guidelines/requirements regarding retailer style guides and finalized artwork.</li><li class="leading-relaxed">Manage campaign scope changes as needed while ensuring an on-time and on-budget execution</li><li class="leading-relaxed">Issue bids to suppliers and award business according to defined purchasing policies and guidelines</li><li class="leading-relaxed">In conjunction with supplier partners, provide client with recommendations for cost and/or time efficiencies</li><li class="leading-relaxed">Complete data entry to track and document all relevant project details in pep and client systems</li><li class="leading-relaxed">Meet or exceed client team metrics</li><li class="leading-relaxed">Support the Associate Account Director of your assigned category(ies) with overarching team and client initiatives</li><li class="leading-relaxed">Drive project management excellence</li><li class="leading-relaxed">Other duties assigned as needed</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Client & Supplier Relationships:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Consult upstream with your Display Project Lead so you are positioned to drive speed to market, cost efficiencies, and process improvements</li><li class="leading-relaxed">Build client relationships by providing value and efficiencies within the POP spend</li><li class="leading-relaxed">Build and grow collaborative relationships with supplier partners</li><li class="leading-relaxed">Attend and/or lead regular meetings with clients and suppliers to ensure flawless execution and delivery</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">POP Knowledge & Expertise:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in the establishment, development, and improvement of processes and procedures</li><li class="leading-relaxed">Develop and apply expertise related to display design and production to deliver best in class POP activations for clients</li><li class="leading-relaxed">Utilize experience with retail environments, style guides, seasonal resets and in-store trends to deliver increased value to pep and pep’s clients</li><li class="leading-relaxed">Continually strive to become a POP expert for your category, keeping up to date with industry trends, and best practices</li><li class="leading-relaxed">Ability to read and interpret documents including but not limited to Dielines, Planograms, Technical Drawings, Bills of Material, Bills of Lading, and more</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Metrics:</h3>Maintain strong metrics in relation to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cost savings</li><li class="leading-relaxed">Time and resource efficiency</li><li class="leading-relaxed">Error rate</li><li class="leading-relaxed">On-time, on-budget and on-scope delivery</li><li class="leading-relaxed">SLA adherence</li><li class="leading-relaxed">Client satisfaction rating</li><li class="leading-relaxed">Individual client allocation spend growth</li><li class="leading-relaxed">Individual project management metrics</li><li class="leading-relaxed">Stewardship and innovation recommendations</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge/Skills Preferred:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s in Business or Communication a 2.8+ GPA from four-year college or university; or Minimum 3 years of applicable business experience, preferably in project management, POP, print, or display</li><li class="leading-relaxed">Experience in the Consumer Packaged Goods and/or Beauty industry a plus</li></ul>To perform the Associate Display Project Lead role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A successful candidate will have the following skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extremely organized with the ability to communicate effectively across multiple parties</li><li class="leading-relaxed">Ability to identify and provide creative solutions to challenges</li><li class="leading-relaxed">Ability to collaborate with team members remotely to improve processes to provide value and efficiency</li><li class="leading-relaxed">Agile and able to deliver in an extremely fast-paced environment while managing a high workload</li><li class="leading-relaxed">Independent work style with a team player mindset and an enthusiastic and energetic approach</li><li class="leading-relaxed">Ability to effectively utilize staff including collaborating with subject matter experts and delegating as appropriate</li><li class="leading-relaxed">Strong skills and knowledge in the following applications: Microsoft Outlook, Word, Power Point, and Excel.</li></ul>We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (pep) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.When you click "Submit Application", this will send any information you add below to pep. Before you do this, we think it's a good idea to read through our <a href="https://771b9b01-8738-4b6c-8a79-93cb10017c63.usrfiles.com/ugd/771b9bd767c3d0cad1464e9f2b58088486756d.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruitment Privacy Policy</a>. California residents should read our <a href="https://771b9b01-8738-4b6c-8a79-93cb10017c63.usrfiles.com/ugd/771b9bd826377b2f384131970f59c7238b2f24.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">California Recruitment Privacy Notice</a>. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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Service Lead

Sales Associate - Full Time

Bike Rental Associate - Part time 28h

Territory Manager - MI

Territory Manager - IN, OH, KY

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Job Details