The Future of XDR. We Bring Security to Life.

Trellix

Customer Success Manager

Vice President, Global Sales Engineering

Technical Support Engineer

Principal Product Marketing Manager - Cybersecurity

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Senior Staff Security Researcher

Trellix, a trusted CISO ally, is redefining cybersecurity with its GenAI-powered platform, helping organizations protect operations from advanced threats. The Customer Success Manager (CSM) drives customer loyalty, adoption, and implementation of Trellix Solutions, ensuring successful renewals. The CSM consults with customers at all levels, articulating the value of Trellix solutions and inspiring adoption of services and educational offerings. This role focuses on customer success, promoting retention and loyalty, and is responsible for identifying opportunities and closing additional revenue, including upselling and cross-selling.

Director, Network Security Engineering

Job Title:Customer Success ManagerAbout Trellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at <a href="https://www.trellix.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.trellix.com/</a>.Role Overview:The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services. May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.Company Benefits and Perks:We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Retirement Plans</li><li class="leading-relaxed">Medical, Dental and Vision Coverage</li><li class="leading-relaxed">Paid Time Off</li><li class="leading-relaxed">Paid Parental Leave</li><li class="leading-relaxed">Support for Community Involvement</li></ul>We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Sixtyfour builds AI research agents that can discover, link, and reason over information about people and companies, automating research workflows for sales, recruiting, and marketing. This role involves designing and maintaining highly available, scalable infrastructure on AWS, architecting CI/CD pipelines, optimizing LLM inference, improving deployment workflows, and enhancing system reliability and developer productivity.

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About SixtyfourWe build AI research agents that can discover, link, and reason over everything about people and companies. The platform turns that intelligence into automated research workflows for sales, recruiting, and marketing.About the roleSkills: Kubernetes, Amazon Web Services (AWS)What you’ll do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and maintain highly available, scalable infrastructure across AWS (ECS, EKS, Lambda, SQS, CloudFront, CloudWatch).</li><li class="leading-relaxed">Architect automated CI/CD pipelines (GitHub Actions, Terraform) with strong testing, observability, and rollback safety.</li><li class="leading-relaxed">Optimize LLM inference infrastructure, including autoscaling GPU/CPU clusters, caching, async queues, batching, and tracing.</li><li class="leading-relaxed">Improve deployment workflows and environment consistency using Docker, IaC, and lightweight configuration management.</li><li class="leading-relaxed">Work on backend performance, including queue throughput, caching strategies, database indexing, and load balancing.</li><li class="leading-relaxed">Monitor, debug, and improve system reliability and latency across all services (API, inference, and web app).</li><li class="leading-relaxed">Build internal tools that enhance developer productivity and operational visibility.</li><li class="leading-relaxed">Partner with engineers to evolve the workflow and job execution engine for better parallelism, retry logic, and observability.</li><li class="leading-relaxed">Set up metrics, tracing, and alerting (OpenTelemetry, Prometheus, Grafana, Sentry) to make reliability measurable and actionable.</li></ul>Minimum requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong experience with cloud infrastructure (AWS preferred) including EC2, ECS, EKS, Lambda, S3, VPCs, networking, and IAM.</li><li class="leading-relaxed">Proficiency with Docker and CI/CD tools such as GitHub Actions or CircleCI.</li><li class="leading-relaxed">Experience scaling Python backend systems and modern web APIs (FastAPI preferred).</li><li class="leading-relaxed">Hands-on experience with API servers and background workers (Celery, Redis queues, etc.).</li><li class="leading-relaxed">Comfort with Postgres and Redis, including schema design, caching, rate limiting, and locks.</li><li class="leading-relaxed">Strong observability mindset, including logs, metrics, and traces.</li><li class="leading-relaxed">Production experience with autoscaling, load testing, and cost-aware resource optimization.</li><li class="leading-relaxed">Excellent debugging and on-call discipline with a focus on uptime and reliability.</li></ul>Nice to have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience managing LLM serving infrastructure (OpenAI-compatible APIs, vLLM, Triton, or similar).</li><li class="leading-relaxed">Familiarity with Next.js and TypeScript to understand end-to-end deployment pipelines.</li><li class="leading-relaxed">Experience with Terraform, Pulumi, or similar IaC tools.</li><li class="leading-relaxed">Security-focused mindset, including network boundaries, secret management, and RBAC.</li><li class="leading-relaxed">Knowledge of real-time systems (SSE or WebSockets) or stream processing.</li><li class="leading-relaxed">Experience building developer platform tools or internal DevOps systems.</li></ul>TechnologyLanguage Models, Opensearch/Elasticsearch, Next.js (typescript), Python, FastAPI, AWS, Docker, Celery workers, Playwright, Supabase, Stripe

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