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Trellix

Senior Director, Customer Marketing

DevOps Engineer - OpenSearch/ ElasticSearch | 2-5 years

Senior Technical Writer

Lead Adversarial Security Engineer

Manager - Compensation & Benefits, EMEA

Technical Customer Success Manager

Senior Staff DevOps Engineer

SDET

Software Development Engineer (C++, Linux)

As a senior leader of the marketing team, reporting to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the business by creating an engaged, loyal customer base. This involves creating and executing a customer advocacy strategy, increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, and strategically growing the customer community.

Customer Success Manager

About Trellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/Role Overview:As a senior leader of the marketing team, reporting to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the business by creating an engaged, loyal customer base.About the role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create and execute a customer advocacy strategy that delivers meaningful customer experiences and fosters brand loyalty, turning customers into advocates.</li><li class="leading-relaxed">Own the strategy for increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams.</li><li class="leading-relaxed">Strategically grow the customer community to engage and nurture customers at various stages in their journey, enabling them to realize better security outcomes.</li><li class="leading-relaxed">Build, mentor, and manage a high-performing team, fostering a culture that leads with empathy and puts customers first.</li><li class="leading-relaxed">Gather and analyze customer feedback, usage data, and market trends to inform strategy and optimize performance.</li></ul>About you:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have a customer-first mindset that puts customers’ concerns and needs at the center of your approach.</li><li class="leading-relaxed">You have excellent communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.</li><li class="leading-relaxed">You are highly collaborative and like to work cross functionally to deliver better customer outcomes and drive business results.</li><li class="leading-relaxed">You analyze data to make informed decisions, adjust strategies and deliver results aligned with the business.</li><li class="leading-relaxed">You have strong leadership skills with the ability to inspire and motivate a team and drive positive collaboration with internal and external partners.</li><li class="leading-relaxed">Your background includes 10+ years of progressive experience in marketing with a focus on intentional customer engagement.</li></ul>Company Benefits and Perks:We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Retirement Plans</li><li class="leading-relaxed">Medical, Dental and Vision Coverage</li><li class="leading-relaxed">Paid Time Off</li><li class="leading-relaxed">Paid Parental Leave</li><li class="leading-relaxed">Support for Community Involvement</li></ul>We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively.

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General SummaryCSA II is an experienced primary contact handling more complex customer issue. Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find timely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions.Roles & Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Acts as a primary point of contact for customers reaching out via, email, and the Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries.</li><li class="leading-relaxed">Provides assistance and mentorship to CSA I as needed.</li><li class="leading-relaxed">Works cooperatively with other team members, including mentoring tenured teammates, and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution.</li><li class="leading-relaxed">Utilizes the Customer Relationship Management System ‘Salesforce’ to proficiently record and research customer information and to record all the customer's questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture.</li><li class="leading-relaxed">Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content.</li><li class="leading-relaxed">Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is.</li><li class="leading-relaxed">Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams.</li><li class="leading-relaxed">2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs.</li><li class="leading-relaxed">Healthcare, procurement and supply chain knowledge are good to have.</li></ul>It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

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