Trend Micro

Technical Account Manager - Montreal, QC

IT Process Transformation Analyst

Finance Manager

Regional Account Manager - Toronto, ON

Cloud Engineer (Golang/Python, Backend Focus) 雲端開發工程師

Ello

Product Engineer (Mobile)

ElevenLabs

Performance Marketing Lead

Ello seeks a Product Engineer (Mobile) to bridge design and engineering, focusing on seamless mobile front-end experiences.  Responsibilities include developing and integrating front-end components using React & Flutter, owning features end-to-end, acting as a liaison between design and engineering, building new components, and managing production workflows.  The ideal candidate possesses strong UI/UX design skills, mobile development experience (Flutter or native Android), and a computer science/engineering background.  They'll bring Ello's AI tutoring to life through character development and game interactions, ensuring engaging and educational experiences for children.

The world’s first AI reading coach that works with real books.

Tech Lead, Machine Learning

Senior Mobile Engineer (Flutter)

Senior Designer, New Products

Mobile Engineer (Flutter)

Design Engineer (Mobile)

<div class="_descriptionText_4fqrp_201">Engineering, full-timeSan Francisco (Relocation assistance available)Salary range: $140,000 - $210,000 + EquityAt Ello, our mission is to maximize the potential of all children. Our first product, Read with Ello, is an AI reading teacher that listens to children read out loud. Ello uses speech recognition to help them when they get stuck, makes up stories using generative AI, and inspires a love for reading.We’re now building on the success of Read with Ello and putting together the pieces of the world’s first complete AI teacher for all children. Together, we believe we can close the primary school education gap worldwide.Ello has been recognized on Fortune’s “Change the World” and Time’s 2024 Best Inventions lists. We are well-funded, backed by world-class investors, and ready to recruit new talent to help us achieve our vision.Who you’ll be joiningEllo is a rapidly growing, series A startup focused on revolutionizing the way children learn and interact with technology. You will work directly with Ello’s Co-founder &amp; CTO, Catalin Voss, on a small team (&lt;10) of engineers, learning designers, and PMs to develop new products. We work in-person out of our San Francisco office and we’re big believers in face-to-face collaboration.About the roleWe’re looking for a Product Engineer to bridge the gap between design and engineering, focusing on creating seamless front-end experiences on mobile platforms. You will own feature development from start to finish, at times acting as your own product manager, and collaborating closely with product and engineering teams. You don’t need to be an illustrator, but you’re able to take an existing component library and build new frontend tools from scratch on the frontend (React &amp; Flutter) without a designer. You’re responsible for bringing Ello’s tutoring AI to life through character development and game interactions. You pay attention to the details. You want to build products that delight users.We welcome candidates from both design and engineering backgrounds, but we prioritize strong technical foundations and demonstrated execution speed.Responsibilities<ul style="min-height:1.5em"><li>Develop and integrate front-end components for mobile and web platforms, leveraging existing design systems and brand guidelines.</li><li>Own features end-to-end, from concept to delivery</li><li>Serve as a bridge between design and engineering, moving fluidly between UX/UI and technical problem-solving.</li><li>Build new components and maintain consistency within the app.</li><li>Set up basic infrastructure, manage production workflows, and handle continuous integration and app store delivery/release processes.</li></ul> Required Experience<ul style="min-height:1.5em"><li>Design:<ul style="min-height:1.5em"><li>Proven UI/UX design skills, with experience across both mobile and web interfaces</li><li>Very high level of attention to detail. For example, you see how small changes in a character’s facial expression or the shading of a background affect the emotional impact of the end product</li><li>Demonstrated ability to work within existing design systems and brand standards to build new front-end components</li><li>Cross-functional skills, having either picked up engineering from a design domain or design skills from a computer science background</li></ul></li><li>Engineering:<ul style="min-height:1.5em"><li>Experience with object-oriented programming and production-grade mobile development</li><li>Computer science/engineering background or equivalent extensive front-end engineering experience</li><li>Knowledge of front-end development platforms (web and mobile)</li><li>Understanding of mobile app architecture, design patterns, and performance optimization techniques</li><li>Experience with Flutter or native Android development in Java/Kotlin</li><li>Familiarity with Git flow, basic infrastructure setup, and production workflows</li><li>Exposure to continuous integration, app store delivery, and release processes</li><li>Exposure to agile development methodologies and project management tools, version control systems, and collaborative development tools</li></ul></li></ul> Nice to have experience<ul style="min-height:1.5em"><li>Experience as a product manager or in a role with significant ownership over features or components.</li><li>Experience with game development</li><li>Experience with generative AI applications</li><li>Experience with designing products for children</li></ul>We look for candidates who<ul style="min-height:1.5em"><li>Have something to teach us</li><li>Want to do work they are proud of to ship products they are proud of</li><li>Have an urge to make a real impact on child development at scale</li><li>Take initiative and full ownership of their work</li><li>Prefer open and direct communication grounded in empathy to beating around the bush</li><li>Exemplify integrity in their actions, decisions, and communication</li><li>Want to build meaningful relationships at work</li></ul>Here are some reasons to be a part of our team<ul style="min-height:1.5em"><li>Immerse yourself in a collaborative environment surrounded by an A+ team</li><li>Dive deep into the rapidly evolving world AI and interactive learning.</li><li>Experience the joy of turning your designs and code into engaging and educational experiences for children worldwide.</li><li>Work in tandem with our engineering teams to harness the full power of technology to reimagine education.</li></ul>About ElloEllo is a public benefit corporation on a mission to maximize the potential of all children. We’re currently around 45 people, headquartered in San Francisco, with offices in São Paulo, Brazil; Nairobi, Kenya; and New York.Our team has deep expertise in artificial intelligence, K-12 education, and child development across institutions such as Stanford, Berkeley, Google, Apple, and more. We were part of Y Combinator’s W20 batch and are funded by world-class investors including Goodwater Capital, Homebrew, Reed Hastings, Common Sense Growth, Ravensburger, Project A Ventures, Reach Capital, Khosla Ventures, WndrCo, Visible Ventures, and K9 Ventures.We’re a small, collaborative team that takes each other’s voices very seriously. Because our mission is to support all children, it is critical that our team is representative of the communities we work in; we place significant emphasis on ensuring diversity in our team and inclusion in our culture.We feel enormously privileged to be one of the few companies that has the opportunity to take a shot at truly revolutionizing education with AI at this inflection point in technology. We don’t take it for granted, so we work quite hard to turn that vision into reality with urgency. We want to create an environment in which we can all be our best selves, use our strengths to take Ello forward, and develop our own skills. We want to have fun while working hard to do impactful things that we’re proud of – and we believe it’s possible to do both.At Ello, we view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, skin color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience. If you need any accommodations throughout the interview process, please reach out to jackie@ello.com.Compensation Range: $140K - $210K</div>

Trend Micro is seeking a Technical Account Manager in Montreal, QC to support enterprise customers with XDR, ASRM, and Zero Trust frameworks. Ideal candidates will have 3-5 years of technical support experience in cybersecurity, including knowledge of endpoint/cloud/network security, intrusion detection and prevention, and data loss prevention.

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-oplht1">Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world.&nbsp;<a rel="noopener noreferrer" target="_blank" href="http://www.trendmicro.com/">TrendMicro.com</a>Location: Montreal, QCPosition Summary:Are you passionate about supporting the enablement of enterprises with earlier detection, faster response, and reduced risk across their entire attack surface including identities, endpoints, email, cloud, networks and more? Eager to showcase the value of XDR, ASRM, Zero Trust, AI to SecOps teams, incident responders and CISO’s?&nbsp; We are too.Trend Micro Canada is looking for a Technical Account Manager who can help customers drive better security through the changing threat landscape; accelerate customers security platform adoption and maximize customers investment in Trend Micro technologies. As a TAM, you will deliver world class technical support service, earn customer confidence, trust, and loyalty by improving the overall customer experience and security posture, serving as customer advocates, and driving customer-centric product platform improvements.As a direct technical support relationship with your customers, you will serve as a senior technical resource with in-depth knowledge of Trend Vision One security apps and services as well as thorough knowledge of your customer’s technical environment. As such, you will help prevent issues before they arise with proactive planning and technical reviews and work hand in hand with the account team and the technical support organization. The Technical Account Manager (TAM) provides support delivery management to premium support customers.Duties &amp; Responsibilities:<ul><li>Daily technical support case reviews with the to immediately reach out to the customers by phone and email to ensure their technical issue are clearly defined in a support case and that there is a customer service engineer already engaged with the customer to resolve the issue (first call resolution should always be the goal)</li><li>Weekly reports and meetings</li><li>Quarterly technical support reviews</li><li>Annual Security Deployment Reviews</li><li>Having a complete understanding of the customer and their environment</li><li>Maintaining immediate, short term and long term success plans</li><li>Work in a fast-pace environment under minimal supervision</li><li>Share best practices with other TAM’s to enhance quality of service and efficiency</li><li>Channel feature requests to Product Management to enhance Trend Micro products</li><li>Communicating the needs of assigned accounts with your direct report, with executive leadership, product management, research and development and sustained engineers and customer service representatives (support reps)</li><li>After-hours and on-call work for assigned accounts is required</li><li>Onsite engagement and professional services engagements that require break/fix problem solving and troubleshooting; initial deployment and best practice implementation; health check and security policy review</li><li>Travel required, often with short notice across Canada. Accurate expenses must be kept and be in line with company policies</li><li>Work with the sales account team including account owners (sale representatives) and technical owner (sales engineers)</li><li>Expected to be able to lift and move computer equipment up to ~50lbs</li></ul>Qualifications/Requirements:<ul><li>Fluent in reading/writing/speaking in French and English</li><li>Computer Science degree or diploma or combination of education and technical support experience in Security Software and Systems</li><li>Experience working with various Microsoft/Linux software and systems</li><li>Solid multi-tasking, troubleshooting and problem resolution abilities</li><li>Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms</li><li>Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives</li><li>Strong presentation skills</li></ul>Relevant Work Experience:<ul><li>Knowledge of XDR, ASRM, Zero Trust framework, endpoint/cloud/network security, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, integration with SOAR/SIEM/Syslog systems</li><li>Understanding of MITRE Attack Framework and/or security operations center (SOC) functions</li><li>3-5 years of technical Support experience</li></ul>One or more of below certifications or training is desired: <ul><li>AWS / Microsoft Azure / Google Cloud Certifications</li><li>ECIH – Certified Incident Handler</li><li>CISSP – Certified Information Systems Security Professional</li><li>Linux/Solaris/UNIX System Administration</li></ul>DEI Commitment:Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.<ul><li>Group benefits program with health and dental coverage</li><li>Telehealth Virtual Health Services</li><li>Life Insurance</li><li>Short &amp; Long Term Disability&nbsp;</li><li>Pre-partum, maternity, parental and medical leave</li><li>Critical Illness Insurance</li><li>Mental Health Wellness Program</li><li>Wellness Incentive Program</li><li>Retirement Savings Programs with company match</li><li>Paid Time Off</li><li>14 Annual Holidays</li><li>Tuition Assistance</li><li>Employee Resource Groups</li></ul>We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: <a rel="noopener noreferrer" target="_blank" href="https://reviews.canadastop100.com/top-employer-trend-micro-canada-technologies">Trend Micro Top Employer</a>Be Passionate. Be Innovative. Be a Trender.#LI-MW1<div>At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.&nbsp;Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</div></div></div>