For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

Trend Micro

Solutions Engineer

Office Manager

EDM/ PMAC Operator and Iteration Manager

Staff Full-Stack Software Engineer - Austin, TX

Account Manager

(Sr.) Cloud Engineer (DVAS)

Major Account Manager - Pôle Défense

Associate Strategic Partner Manager

xSP Channel Account Manager

The Solutions Engineer (SE) acts as the technical liaison between Sales Representatives and pre-sales customers, driving business closure by managing and delivering technical information. Responsibilities include providing solutions to complex technical issues, conducting Proof of Concept services, assisting with product planning and implementation, and channeling feature requests to Product Management. The role requires strong technical knowledge of Trend Micro products and the ability to travel regionally for presentations and support.

Regional Account Manager

Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit <a href="http://www.trendmicro.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.trendmicro.com</a>Discover YouAt Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.Discover your next exciting career opportunity….Overview:The Solutions Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephoneResponsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide solutions to complex technical issues in the pre-sales capacity</li><li class="leading-relaxed">Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of TrendAIsoftware products</li><li class="leading-relaxed">Channel feature requests to Product Management to enhance TrendAI products with new features that address customer needs</li><li class="leading-relaxed">Participate in alliance projects including building vendor and customers relationships</li><li class="leading-relaxed">Participate in TrendAI beta testing programs including internally testing products in alpha and beta phase</li><li class="leading-relaxed">Must be able to provide software/network troubleshooting on complex technical issues</li><li class="leading-relaxed">Maintain and expand working knowledge of current and beta (non-released) TrendAI products</li><li class="leading-relaxed">Assist in development of the Knowledge Base</li><li class="leading-relaxed">Provide product trainings upon request</li><li class="leading-relaxed">Share best practices with other SEs to enhance the quality and efficiency of the other members</li><li class="leading-relaxed">Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions</li><li class="leading-relaxed">Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations</li><li class="leading-relaxed">Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of TrendAI software products in the pre-sales context</li></ul>Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!</li><li class="leading-relaxed">If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Solutions Engineering, then we would love to hear from you!</li><li class="leading-relaxed">We are also are taking applications from more experienced Solutions Engineers or Security Specialists who have:</li><li class="leading-relaxed">3+ years SE experience and/or professional services experience</li><li class="leading-relaxed">3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)</li><li class="leading-relaxed">Experience working with multi-cloud environments such AWS, Azure or GCP</li><li class="leading-relaxed">2+ years SOC or IR Experience an advantage</li></ul>Desirable Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Certified Ethical Hacker (CEH) Certification</li><li class="leading-relaxed">CompTIA Security+ Certification</li><li class="leading-relaxed">Certified Information System Security Professional (CISSP)</li><li class="leading-relaxed">Experience and understanding of Cloud architectures. AWS Certifications are preferred.</li><li class="leading-relaxed">Basic understanding of security incidents, network administration and management of security solutions including endpoint/server, web filtering, email filtering and IPS</li><li class="leading-relaxed">Experience with Python, PowerShell, Bash</li><li class="leading-relaxed">Ability to manage own time effectively is a requirement for success</li><li class="leading-relaxed">Quick learner with desire to learn new tools and techniques</li><li class="leading-relaxed">Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients</li></ul>

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The Associate Customer Success Specialist at Tekion ensures customers gain maximum value from products and services. This role involves onboarding, training, and driving product adoption. Key responsibilities include building strong customer relationships, managing issues, supporting retention, and maintaining documentation. The specialist acts as a customer advocate, coordinating with internal teams and assisting with subscription upgrades, while working in rotational shifts to support US dealers remotely.

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Senior Product Designer

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People Business Partner

Senior Software Engineer - (Machine learning Platform)

Job DescriptionThe Associate Customer Success Specialist is responsible for ensuring customers achieve maximum value from our products and services. This role focuses on onboarding, adoption, relationship management, issue resolution, and proactive engagement to drive customer satisfaction, retention, and long-term success.Key Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary point of contact for assigned customers, building strong relationships through regular check-ins and health reviews.</li><li class="leading-relaxed">Support customer onboarding, training, and product adoption, guiding customers on workflows, best practices, and feature usage.</li><li class="leading-relaxed">Drive product adoption and value realization by identifying gaps, recommending solutions, and sharing updates and enhancements.</li><li class="leading-relaxed">Act as a customer advocate, managing issues and escalations by coordinating with internal teams to ensure timely resolution.</li><li class="leading-relaxed">Support customer retention and renewals by demonstrating value, identifying risks early, and assisting with upselling/cross-sell opportunities.</li><li class="leading-relaxed">Maintain accurate documentation and reporting, tracking customer success metrics such as adoption, engagement, and satisfaction. One Team</li><li class="leading-relaxed">Communicate with key stakeholders and dealer partners to support onboarding, adoption, and ongoing usage of the Tekion product, while also assisting with subscription upgrades in account management capacity.</li><li class="leading-relaxed">Maintain clear, detailed, and well-organized documentation, and effectively share notes and action items both internally and with dealers</li><li class="leading-relaxed">Ensure clear and consistent communication between internal responsible teams and dealers to enable smooth coordination and timely resolution.</li></ul>Required Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong verbal and written communication skills.</li><li class="leading-relaxed">Customer-centric mindset with problem-solving abilities. Must have strong communication skills.</li><li class="leading-relaxed">Ability to manage multiple customers and priorities effectively.</li><li class="leading-relaxed">Experience working with cross-functional teams.</li><li class="leading-relaxed">Should be ready for rotational shift</li><li class="leading-relaxed">Role will be required to work in US hours to support dealers remotely.</li></ul>Preferred Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1 - 3 years working experience.</li><li class="leading-relaxed">Experience implementing SaaS solutions is a plus but not required.</li><li class="leading-relaxed">Exceptional written and verbal communication skills, interacting with all levels of stakeholders.</li><li class="leading-relaxed">Effective communication with business and technical team members.</li><li class="leading-relaxed">Established ability to clearly explain and train clients on the Tekion platform.</li><li class="leading-relaxed">Proven ability to take customer suggestions or insights and translate them into technical deliverables</li></ul>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.For more information on our privacy practices, please refer to our Applicant Privacy Notice <a href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.

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