At TurboTenant, we believe in leveling the playing field by giving small landlords the management tools that typically only large apartment complexes have access to. So far we have helped over 750,000 small landlords manage their rental properties and create a great experience for their tenants!

TurboTenent

Customer Experience Specialist

Are you ready to be the superhero of support, wielding your empathy and problem-solving skills to transform every interaction into a positive and memorable one? As a Customer Experience Specialist at TurboTenant, you won't just answer questions; you'll be the first voice our customers remember, building trust and forging strong connections with landlords and renters. This isn't about scripts or closing tickets; it's about precision, speed, genuine empathy, insatiable curiosity, and proactive thinking in every single touchpoint. If you're eager to make a profound impact and truly own the customer journey for one of Colorado's fastest-growing companies, this is your stage to shine! You will build meaningful relationships and provide top-tier support via chat, email, and phone, educate and influence to drive adoption, own customer issues, anticipate challenges, and collaborate cross-functionally.

<div><div class="styles--2BkR3" data-ui="job-description"> Are you ready to be the superhero of support, wielding your empathy and problem-solving skills to transform every interaction into a positive and memorable one?&nbsp; As a Customer Experience Specialist at TurboTenant, you won't just answer questions; you'll be the first voice our customers remember, building trust and forging strong connections with landlords and renters. This isn't about scripts or closing tickets; it's about precision, speed, genuine empathy, insatiable curiosity, and proactive thinking in every single touchpoint.&nbsp; If you're eager to make a profound impact and truly own the customer journey for one of Colorado's fastest-growing companies, this is your stage to shine! In this role, you'll be at the forefront of shaping incredible experiences and driving real impact. You will: <ul> <li>Be the authentic voice of TurboTenant - You’ll build meaningful relationships and provide top-tier support to our landlords and renters through chat, email, and phone.</li> <li>Educate and influence to drive adoption - Guide landlords to understand how TurboTenant can solve their pain points and align with their goals.</li> <li>Own the customer issues - Anticipate challenges, ask smart questions, and prioritize resolution with empathy and accuracy. You’ll make every customer feel truly heard and valued.</li> <li>Embrace our dynamic energy - We move fast, and you'll thrive on change, bringing a positive attitude and adaptable spirit to every new challenge.</li> <li>Set a high standard - Be proactive, detail-oriented, and continually improve how you support customers and collaborate with your team.</li> <li>Contribute ideas - Participate in feedback loops and help improve how we support and engage users.</li> <li>Collaborate cross-functionally - Share patterns and insights with Product, Growth, and Sales to inform improvements.</li> <li>Build our knowledge base -&nbsp;Spot content gaps and contribute to creating helpful articles and support materials that empower everyone.</li> <li>Troubleshoot with confidence - Expertly guide users through basic technical issues, providing clarity and professionalism every step of the way.</li> <li>Champion our brand - Communicate with heartfelt empathy and crystal-clear clarity, always reflecting TurboTenant’s authentic tone and values.</li> <li>Safeguard trust - Handle user data with the utmost care and uphold security best practices with unwavering diligence.</li> </ul> <h3>Your Superpowers</h3> To truly excel and dominate in this role, you'll bring these unique strengths: <ul> <li>Experience in customer support (bonus for SaaS, prop-tech, online customer support services, or retail sales experience)</li> <li>Stellar phone prowess - an active listener who communicates clearly and confidently</li> <li>Skilled at task-switching - moving between systems, conversations, and priorities without losing focus or dropping details</li> <li>A fast and accurate typing speed - you’ll be handling real-time chat and tickets where speed and quality matter</li> <li>Quick learner - you’re energized by new tools, changing processes, and expanding your knowledge without needing to be handheld</li> <li>A genuine passion for helping people and crafting seamless customer experiences. You care about our users, not just solving tickets. You know how to make someone’s day, even when things don’t go perfectly.</li> <li>Tech-savvy - fluent with tools like Google Workspace, Slack, Zoom, and Microsoft Office; bonus points for Intercom, Zendesk, AirCall, Stripe, and similar platforms</li> <li>Sharp attention to detail and strong organizational skills - you spot what others miss and keep your workflows clean</li> <li>Curiosity and initiative - you dig for answers, find root causes, and speak up when something doesn’t feel right. You’re ambitious and want to get better every week.</li> <li>A growth mindset - you seek feedback, crave learning, and take ownership of your personal and professional development</li> <li>Flexibility and reliability - you’re open to weekend shifts, jumping to take open shifts, and when things shift, you adjust without complaint.</li> <li>Ownership over your outcomes - you stay until the job is done, whether that means helping a teammate troubleshoot, closing out one last ticket, or handling a tough customer case with grace.</li> <li>Bonus -&nbsp;Experience in accounting, finance, or bookkeeping is a plus!</li> </ul> <h3>Your Launchpad for Growth</h3> TurboTenant’s Customer Experience team isn't just a role; it's your launchpad for becoming a future leader across our company.&nbsp;You'll gain deep product knowledge, sharpen your problem-solving skills, and get a front-row view into the business. Many of our strongest team members have moved into roles in product, sales, and marketing. If you’re looking to grow,&nbsp;Customer Experience is a powerful place to start. TurboTenant is proudly located in Fort Collins, Colorado, recognized as one of the best places to live in the U.S. This is a hybrid role, and you’ll be in the office 2-3 days per week to connect with your team and collaborate cross-functionally. #LI-Hybrid To be considered for this role, you must be available to work weekends and have flexibility for occasional schedule shifts based on team needs. </div> <div class="styles--21mG1" data-ui="job-benefits"> <h4>About Us:</h4> <div> At TurboTenant, we simplify the complex and intimidating process of managing your own rental property. And we do it through an elegant software platform for small, “do-it-yourself” landlords and their tenants. But don’t take our word for it.&nbsp;<a class="button--2de5X button--14TuV tertiary--1JsWJ external" href="https://www.reviews.io/company-reviews/store/turbotenant-com" target="_blank">Read reviews</a> from some of our 800,000+ landlords. Our Be Better Culture At TurboTenant, we live by the&nbsp;Be Better mantra. Our high-performance culture makes us relentless in our efforts to&nbsp;Be Better&nbsp;at serving our landlords and renters, and in unlocking the potential in one another. What does our Be Better culture mean to you? <ol> <li>You’ll be in an environment that pushes you to reach your potential.</li> <li>You’ll make a massive impact on our landlords, renters, company, and the proptech industry.</li> <li>You’ll be on the highest performing team of your career.</li> </ol> We're also proud to offer: <ul> <li>Competitive compensation package</li> <li>22 days of PTO during the first year increasing with tenure</li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="77dbs" data-offset-key="dilv2-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="dilv2-0-0">Annual bonus based on company performance</div> </li> <li>Equity - an owner’s mindset is a big part of being a member of the TurboTeam</li> <li>Comprehensive medical, dental and vision plans - with multiple plans covered at 100%</li> <li>8 paid holidays per year + a paid day off for your birthday</li> <li>401k Matching</li> <li>Annual bike tune-up reimbursement</li> </ul> Compensation range for this position is $24/hr - $26/hr + equity. The actual compensation offered will be based on experience. </div> </div></div><div class="job__pay-ranges"><div class="pay-range">Salary Range$24 - $26 USD</div></div><div>Additional Information TurboTenant is proud to serve a diverse group of landlords and renters. We strive to reflect that diversity within our team. Employment at TurboTenant is based on merit, competence, performance, and business need. TurboTenant celebrates being an equal opportunity employer and never discriminates based on race, color, genetic information, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding), age, or any other basis protected by law. At this time, employer-based visa sponsorship is not available. All candidates must be eligible to work in the United States without sponsorship. Next Steps Ready to work on the highest performing team of your career at TurboTenant? Submit your resume, along with a cover letter, and we’ll be in touch soon.</div></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Mercury is seeking a seasoned Senior Account Executive to join its growing eCommerce sales team. This role involves selling to established, high-value mid-market brands generating millions in annual revenue. The ideal candidate will be a proven closer who thrives in a fast-moving, resourceful environment. Responsibilities include partnering with eCommerce founders to deeply understand their banking, cash flow, and operational needs, leveraging knowledge of financial tools and credit products to build tailored solutions across Mercury’s offerings.

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Building Mercury’s customer base has turned out to be a wild endeavor! With our continued growth in the eCommerce space, we're looking for a seasoned sales professional to join our eCommerce sales team. This role focuses on selling to established, high-value mid-market brands generating millions in annual revenue. You’ll bring the skills of a proven closer while still thriving in the fast-moving, resourceful environment Mercury is known for.You’ll partner with eCommerce founders to understand their banking and cash flow needs on a deep level. Additionally, you’ll have to understand their operations and have a knowledge set of financial tools and credit products.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You’ll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the full sales cycle from self-sourced pipeline to close, selling to mid-market eCommerce brands generating millions in annual revenue</li><li class="leading-relaxed">Proactively identify opportunities to introduce new products such as our credit card, working capital, and treasury offerings in addition to activating them on products sold in the first 90 days.</li><li class="leading-relaxed">Build and maintain a high-quality pipeline through self-prospecting, outbound campaigns, and strategic networking. Building a personal network and brand is critical and will include attending conferences, events, and relationship building with your clients and prospects.</li><li class="leading-relaxed">Conduct in-depth discovery to uncover strategic, operational, and financial needs, building tailored solutions across Mercury’s banking, credit, and treasury products.</li><li class="leading-relaxed">Drive consultative, value-based sales with decision-makers and C-level stakeholders</li><li class="leading-relaxed">Work closely with underwriters to design compelling capital offers for complex, high-value deals.</li><li class="leading-relaxed">Collaborate with our Relationship Management team to ensure high customer satisfaction and long term retention.</li><li class="leading-relaxed">Continuously research and identify strong eCommerce brands, developing deep understanding of their businesses</li><li class="leading-relaxed">Share customer insights and feedback to help inform and prioritize product development</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">You should:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a Bachelor’s degree or equivalent experience</li><li class="leading-relaxed">3+ years of quota-carrying AE experience, with at least 2 years in a closing role selling to mid-market customers</li><li class="leading-relaxed">Proven track record selling to brands/companies doing $10M+ in annual revenue ideally in eCommerce, SaaS, fintech, or related industries</li><li class="leading-relaxed">Experience managing longer, multi-stakeholder sales cycles while maintaining momentum and creating urgency</li><li class="leading-relaxed">Strong discovery, solution selling, and negotiation skills</li><li class="leading-relaxed">Comfort building and managing a healthy, self-sourced pipeline</li><li class="leading-relaxed">Ability to balance strategic thinking with hands-on execution</li><li class="leading-relaxed">Strong product acumen with the ability to translate customer needs into clear, actionable feedback, with much of our product innovation driven by insights from the sales team!</li><li class="leading-relaxed">Familiarity with MEDDICC or similar sales methodologies (preferred but not required)</li><li class="leading-relaxed">Passion for fintech and eCommerce, and curiosity about complex business challenges</li><li class="leading-relaxed">Collaborative mindset and desire to raise the performance of the entire team</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.</li></ul>The total rewards package at Mercury includes base salary, equity, and benefits.Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Our target new hire base salary ranges for this role are the following:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $169,900 - $191,200</li><li class="leading-relaxed">US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $153,000- $172,100</li><li class="leading-relaxed">Canadian employees (any location): 160,600 - 180,600</li></ul>Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a> on January 22, 2024. Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.#LI-MV1

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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