Uniphore

VP, Customer Success

Product Marketing Manager – Competitive Intelligence

Senior Sales Account Executive

Manager, Customer Success

Senior Sales Engineer, AI Platform

Administrative Assistant

Director of AI Customer Success - Customer Data Platform

Director of Customer Success - AI

Uniphore is seeking an experienced Vice President, Customer Success to lead the global post-sales customer journey. This role involves building a high-performing CX organization focused on driving customer value, retention, expansion, and advocacy. The VP will own the entire customer lifecycle from onboarding to renewal, working closely with various departments to integrate customer insights and achieve growth and retention goals. This is a dynamic role requiring a leader who can define and operationalize a scalable CS strategy, implement processes, and act as an executive sponsor for strategic accounts.

Product Manager - Uniphore Marketing AI

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2>We're looking for an experienced Vice President, Customer Success to lead the global post-sales customer journey and build a high-performing CX organization focused on driving customer value, retention, expansion, and advocacy. In this fast-paced, dynamic role, you'll be at the heart of ensuring customers realize the full impact of Uniphore’s product suite. You'll own the entire lifecycle—from onboarding and enablement through adoption, expansion, and renewal—while working closely with Sales, Delivery, Product, Engineering, Marketing, and senior leadership to integrate customer insights into the roadmap and go-to-market strategy and deliver against ambitious growth and retention goals. This is a role for someone who thrives in a high-growth, innovative environment where priorities shift quickly; hands-on problem-solving is constant, and there's never a dull moment. You'll be expected to define and operationalize a scalable CS strategy, implement processes, playbooks, tools, and KPIs that monitor customer health and value realization, act as an executive sponsor for strategic accounts, and drive cross-functional alignment to ensure seamless handoffs and on-time delivery of outcomes committed in the contract. If you're energized by the challenge of moving at the speed of light, passionate about customer outcomes, and ready to build a world-class CS function with a measurable impact on net retention and expansion, this opportunity is for you.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll be doing</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the end-to-end post-sales customer journey—including onboarding, enablement, adoption, renewal, expansion, and advocacy—setting the strategy and operating model that deliver measurable customer outcomes and long-term retention</li><li class="leading-relaxed">Build, lead, and scale a high-performing global Customer Success organization (CSMs, Support, Onboarding, Enablement), establishing clear roles, processes, and operating rhythms that drive consistency and impact</li><li class="leading-relaxed">Define and execute a data-driven Customer Success roadmap—developing playbooks, health models, and success plans; instituting KPIs and dashboards; and using insights to proactively reduce risk and unlock expansion</li><li class="leading-relaxed">Serve as executive sponsor for strategic accounts—cultivating C-suite relationships, guiding executive business reviews, and resolving escalations to protect and grow enterprise partnerships</li><li class="leading-relaxed">Partner cross-functionally with Sales, Delivery/Services, Product, Engineering, and Marketing to ensure seamless handoffs, accelerate time-to-value, and channel the voice of the customer into product and go-to-market decisions</li><li class="leading-relaxed">Implement and optimize Customer Success tools and systems to capture product usage, value realization, and customer feedback—connecting outcomes to contractual commitments and informing forecasting</li><li class="leading-relaxed">Recruit, mentor, and develop CS leaders and ICs—building a culture of accountability, customer empathy, and continuous improvement through coaching, enablement, and performance management</li><li class="leading-relaxed">Track, analyze, and report on retention, expansion, and advocacy metrics—owning forecasts for gross and net revenue retention, identifying trends and opportunities, and communicating progress and recommendations to senior leadership</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we're looking for</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience in Customer Success, Account Management, or related roles, including 5+ years in senior leadership building and scaling a global CS organization (CSMs, Support, Onboarding, Enablement)</li><li class="leading-relaxed">Proven success leading Customer Success in B2B SaaS or AI-driven technology, driving enterprise retention, expansion, and advocacy across complex, data-centric products</li><li class="leading-relaxed">Exceptional leadership, communication, and executive presence; comfortable engaging at the C-suite and influencing senior stakeholders</li><li class="leading-relaxed">Data-driven operator who defines and manages KPIs, customer health scores, and voice-of-customer programs to improve adoption, renewals, and expansion outcomes</li><li class="leading-relaxed">Demonstrated ability to build CS infrastructure from the ground up—processes, playbooks, and tooling—and to coach and develop high-performing teams</li><li class="leading-relaxed">A growth mindset and true flexibility; thrives in a fast-moving, high-growth environment while fostering accountability, customer empathy, and continuous improvement</li><li class="leading-relaxed">Deep cross-functional collaboration experience with Sales, Delivery/Professional Services, Product, Engineering, and Marketing; familiarity with AI/ML (including generative/agentic AI), data governance, and model lifecycle management—experience with contact center and marketing functions is a plus</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Executive scope and autonomy – Lead the entire post-sales customer journey—owning strategy, org design, and outcomes across onboarding, adoption, expansion, and renewal</li><li class="leading-relaxed">High-growth, innovative environment – Operate in a fast-moving setting where you’ll shape how customers realize value from complex, data-centric products</li><li class="leading-relaxed">Cross-functional influence – Partner closely with Sales, Delivery, Product, Engineering, and Marketing to translate customer insights into roadmap and go-to-market action</li><li class="leading-relaxed">Build and scale – Design and implement the processes, playbooks, KPIs, and tooling that underpin a global, data-driven Customer Success organization</li><li class="leading-relaxed">Team leadership – Recruit, mentor, and develop high-performing CS leaders and ICs while fostering a culture of accountability, empathy, and continuous improvement</li><li class="leading-relaxed">Executive visibility and impact – Collaborate with the executive team, sponsor strategic accounts, and elevate customer advocacy through references and case studies</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Hiring Range:</h2>$212,000 - $291,500 - for Primary Location of USA - CA - Palo AltoThe specific rate will depend on the successful candidate's qualifications and prior experience.In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location preference:</h2>USA - CA - Palo Alto, USA - NY - New YorkUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

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nDreams

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Senior Narrative Designer

Sales Supervisor

Assistant Electronic Technician

Order Filler

Sr. Manager Global Supplier Relationship

Copywriter and Marketing Specialist

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We are seeking an accomplished Principal Animation Programmer to lead the development of cutting-edge animation systems for immersive VR experiences. This senior technical role involves shaping the future of animation technology, driving innovation, and mentoring teams. You will architect and evolve animation systems and tools, ensuring pipelines are scalable, performant, and aligned with creative vision, influencing the direction of animation technology at a studio known for pushing VR boundaries.

nDreams is a world-leading VR game developer and publisher. We are the team behind hit titles including Frenzies, Ghostbusters: Rise of the Ghost Lord, Synapse, Phantom: Covert Ops, Far Cry: Dive Into Insanity and Fracked, as well as publishing innovative games from the brightest indie talents including Little Cities and Vendetta Forever. Fully dedicated to VR games since 2013, no publisher has greater virtual reality experience and specialism. nDreams is now comprised of three development teams, with one fully remote studio – Elevation, Brighton based Near Light, and Studio nDreams Farnborough, Hampshire covering the whole spectrum of VR gaming.

Gameplay Designer

Build Pipeline Programmer

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2>We are seeking an accomplished and visionary Principal Animation Programmer to lead the development of cutting-edge animation systems that define the feel and fidelity of our immersive VR experiences. In this senior-most technical role, you will shape the future of animation technology across our projects, driving innovation and mentoring teams to deliver world-class results.You’ll architect and evolve animation systems and tools in close collaboration with animators, designers, and gameplay engineers. Your leadership will ensure that our animation pipelines are scalable, performant, and aligned with the creative vision of our games. This is a rare opportunity to influence the direction of animation technology at a studio known for pushing the boundaries of VR.The rundown:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">12-month fixed term contract</li><li class="leading-relaxed">Full time (37.5 hours per week)</li><li class="leading-relaxed">Fully remote within the UK</li><li class="leading-relaxed">Salary is competitive and dependent on experience</li></ul>Key responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the design and evolution of core animation systems for VR gameplay</li><li class="leading-relaxed">Collaborate with cross-functional teams to ensure seamless integration of animation with gameplay and narrative</li><li class="leading-relaxed">Drive innovation in procedural animation, IK systems, and runtime rigging</li><li class="leading-relaxed">Set technical direction and long-term strategy for animation technology</li><li class="leading-relaxed">Solve complex animation challenges and guide architectural decisions</li><li class="leading-relaxed">Champion code quality, maintainability, and robust documentation</li><li class="leading-relaxed">Mentor and support programmers across all levels, fostering growth and excellence</li><li class="leading-relaxed">Partner with QA and production to ensure animation features meet quality and delivery goals</li><li class="leading-relaxed">Evaluate and introduce new tools, techniques, and middleware to enhance workflows</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2>The skills you’ll need:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expert-level C++ programming skills and deep experience with animation systems in game engines</li><li class="leading-relaxed">Strong understanding of animation principles and real-time implementation</li><li class="leading-relaxed">Extensive experience with Unreal Engine, including Animation Blueprints and Control Rig</li><li class="leading-relaxed">Proven track record in VR development and performance optimization</li><li class="leading-relaxed">Exceptional problem-solving, communication, and leadership skills.</li></ul>The nice to haves:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with procedural or physics-based animation systems</li><li class="leading-relaxed">Knowledge of motion matching or machine learning in animation</li><li class="leading-relaxed">Shipped multiple commercial games in a technical leadership role</li><li class="leading-relaxed">Familiarity with animation middleware (e.g., Havok, HumanIK)</li></ul>

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VP, Customer Success

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Director of AI Customer Success - Customer Data Platform

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