The Uniswap Labs team is building products to unlock value through universal exchange. We envision a future where digital economies flourish, and markets are transparent, global, and equitable.Our products – the Uniswap Interface, the Uniswap Mobile App, and the Uniswap Extension – are powered by the Uniswap Protocol.  The protocol is the largest onchain marketplace, with billions of dollars in weekly volume across thousands of tokens on Ethereum and 8+ additional chains.

Uniswap Labs

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As a Customer Support Specialist at Uniswap Labs, you will play a crucial role in shaping the company's customer support function. You will be the initial point of contact for users, addressing their inquiries and ensuring a positive experience. Your responsibilities include providing support through Zendesk, advocating for users, and synthesizing insights to improve user experiences and product features. You will also be involved in designing and implementing user support processes and keeping internal and external resources up-to-date. The job requires strong communication skills to explain complex concepts clearly and the ability to independently solve problems.

Associate General Counsel, Global Regulatory

<div>Uniswap Labs builds products that help millions of people access DeFi simply and securely ‒ from the Uniswap Web App and Wallet to crypto infrastructure like the Uniswap Trading API, and Unichain. Uniswap Labs also contributes to the development of the Uniswap Protocol, which has processed over $2.9 trillion in volume across thousands of tokens on Ethereum and 12+ other chains. When you join Uniswap, you become part of a team that's reshaping the way value flows on the internet. Uniswap Labs is hiring a Customer Support Specialist. You will have the opportunity to shape our customer support values, function, systems and processes. We are often an early touch point for web3 users, and receive inquiries outside of our product space. You will create a way for folks to feel heard and supported externally, and also work internally to represent our users within our team and improve their experiences. We are headquartered in SoHo in New York City and this role has the option to be partially or fully remote. <h3>Responsibilities:</h3> <ul> <li>Provide user support via Zendesk</li> <li>Act as an advocate and onboarding specialist for users</li> <li>The first touch point for all user issues, responsible for ensuring that every inquiry is handled in accordance to our SLAs</li> <li>Synthesize insights from user interactions and surface critical issues to the Engineering team</li> <li>Assist in designing, implementing and operating user support processes to ensure the team meets goals</li> <li>Systematically communicate feedback to key stakeholders, providing guidance and input on new product features</li> <li>Keep internal and external informational resources up to date in an environment of rapid iteration</li> </ul> <h3>Requirements:</h3> <ul> <li>2+ years experience doing customer support in a high growth environment</li> <li>Strong written and verbal communication skills that can effectively distill complex concepts into simple ones</li> <li>You are motivated by helping others and are the type of person who prides themselves on turning an angry user into a 5-star rating</li> <li>You can help solve complex problems end-to-end so as to mitigate delegation as much as possible</li> </ul> <h3>Nice to Haves:</h3> <ul> <li>Experience with compliance and/or providing support in a regulated industry </li> <li>Experience with user onboarding at a software company</li> <li>Experience with DeFi, knowledge of blockchains, and experience using crypto wallets is a (big) plus!</li> <li>Love for the unicorns 🦄</li> </ul> &nbsp; Minimum full-time salary of $134,000-$142,000. Disclosure in accordance with New York City's Pay Transparency Law. Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type. Uniswap Labs' Full-Time employee benefits include company-paid medical, dental, &amp; vision for you and your dependents, gym subsidy, 401(k) with 4% employer contribution, annual $1,500 education stipend, unlimited and encouraged time off, up to 16 weeks paid parental leave, home office setup stipend for remote employees and daily lunches at NY headquarters (all benefits are subject to applicable taxes and based on eligibility). Uniswap Labs is committed to diversity in our workforce and is proud to be an Equal Opportunity Employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category. In addition, Uniswap Labs participates in E-Verify. You can view the E-Verify poster <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf">here</a> and the Right to Work poster <a href="https://www.justice.gov/crt/case-document/file/1133936/dl">here</a>.</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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This Staff Data Scientist role at Moloco involves conducting deep-dive analysis, experimentation to influence R&D decisions, building metrics to measure campaign health, and evaluating ads system health.  The role requires analyzing large datasets, developing and conducting experiments, identifying actionable insights, improving campaign performance monitoring, and diagnosing issues. This role is central to many functions at Moloco and requires strong communication and problem-solving skills. The candidate should be able to translate analysis results into business recommendations.

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<div>About Moloco: Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms.&nbsp; That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale. An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We <a href="https://www.inc.com/profile/moloco">ranked in the top 10%</a> of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the <a href="https://www.bintelligence.com/posts/46-leading-cloud-computing-companies-products-and-services?=8">Stratus Award for 2023</a>. In 2023, we received <a href="https://cloud.google.com/blog/products/devops-sre/devops-awards-2022-winner-moloco">Google’s Cloud DevOps Dreamers Award</a>, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified <a href="https://www.greatplacetowork.com/certified-company/7039683">Great Place to Work</a>! Check us out on <a href="https://www.glassdoor.com/Reviews/Moloco-Reviews-E1694965.htm">Glassdoor</a> and be sure to get an inside look at working at Moloco on <a href="https://www.instagram.com/molocolife/">Instagram</a>, <a href="https://twitter.com/MolocoLife">Twitter</a>, and <a href="https://youtube.com/@molocolife">YouTube</a>. Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo. Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!</div><div>The Opportunity:&nbsp; <ul> <li>Conducting deep-dive analysis or experimentation to influence R&amp;D decisions and strategies:&nbsp;analyzing large datasets, developing and conducting experiments and identifying actionable insights that enable us to improve Moloco’s complex ML and bidding system to drive performance for customers.&nbsp;</li> <li>Building the right metrics to measure campaign health:&nbsp;improving campaign performance monitoring by establishing the right metric framework, and understanding cause-and-effect relationships across drivers</li> <li>Evaluating ads system health:&nbsp;understanding changes and drivers of our complex systems, and diagnosing issues through a set of input/output metrics of each component.</li> </ul> How Do I Know if the Role is Right For Me?&nbsp; <ul> <li>Experience in a tech lead role, responsible for elevating the quality of work across a data science organization.</li> <li>Strong communication with a technical background – this is a highly collaborative role, central to many functions here at Moloco.&nbsp;</li> <li>Distinctive problem-solving skills, ability to articulate product questions, pulling data from large datasets and using statistics to arrive at a recommendation; ability to manage multiple projects at the same time.&nbsp;</li> <li>Proven ability to own projects end-to-end, even when you have to get creative: you do more than completing delegated tasks and always pay attention to detail to translate analysis results into business recommendations.&nbsp;</li> <li>Statistics: strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis techniques such as regression or linear models.</li> <li>Programming: experience with Python, R or other scripting language, and database language (e.g. SQL) or data manipulation (e.g. Pandas, Dplyr).</li> <li>Ability to build positive relationships within the DS team and with our stakeholders, and work effectively with cross-functional partners in a global company.</li> <li>10+ years of work experience (industry or postgraduate) in data science related fields.</li> <li>Bachelor’s, Master’s and/or PhD in a quantitative discipline (e.g. Statistics, Operations Research, Bioinformatics, Economics, Computational Biology, Computer Science, Mathematics, Physics, Electrical Engineering, Industrial Engineering).</li> <li>People management experience is a plus.</li> </ul></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">Our Compensation And Benefits (for United States Residents Only) In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.</div></div>Base Pay Range:$203,200 - $280,000 USD</div><div class="pay-range"><div class="description"><div class="body">Our Compensation And Benefits (for United States Residents Only) In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package. This position is classified as non-exempt and is eligible for overtime pay.</div></div>Base Pay Range:$203,200 - $280,000 USD</div></div><div>Moloco Thrive: Benefits and Well-Being: We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click <a href="https://docs.google.com/document/d/1U5mJtGnvlaEZT7rcfJ8TDw9AdMfVhnbBBUR7MNu2nkA/edit">here</a>.&nbsp; Moloco Values <ul> <li>Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.&nbsp;</li> <li>Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.&nbsp;</li> <li>Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.&nbsp;</li> <li>Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.&nbsp;</li> </ul> Additional Resources:&nbsp; <ul> <li><a href="https://www.moloco.com/blogs">Moloco Company Blog</a>&nbsp;</li> <li><a href="https://www.moloco.com/leadership">Moloco Leadership</a></li> <li><a href="https://www.moloco.com/newsroom">Moloco Newsroom</a>&nbsp;</li> </ul> Equal Opportunity:&nbsp; Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law. Candidate Privacy Notice: Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our <a href="https://docs.google.com/document/d/18jfQsQg2tgBTQLyEK2d-EPtNMMpgZaguTrpcB-wgHLg/edit">Candidate Privacy Notice</a>.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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