Based in sunny Barcelona UNIVRSE offers the unique opportunity to work at the cutting edge of VR technology, where innovation and creativity drive everything we do. As part of our team, you'll have the chance to create immersive experiences that reach a global audience, showcased at some of the world's most prestigious cultural venues. With a collaborative and forward-thinking environment, you'll enjoy creative freedom and the ability to experiment with groundbreaking technologies like XR and VR, all while being supported by a team that values personal growth, fun, and work-life balance. At UNIVRSE, your work will truly make an impact on the future of immersive storytelling.

Univrse

VR/AR Technical Success Manager

Lead Developer (Unity)

Univrse is a Barcelona-based VR studio developing XRoam, an all-in-one LBVR solution. They are seeking a VR/AR Technical Success Manager to be the primary technical contact for customers, providing guidance, support, and ensuring user success and satisfaction. The role involves creating documentation, conducting training, providing demos, troubleshooting, building client relationships, monitoring usage, and channeling user insights to the product team. Advanced Unity engine knowledge is required.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>🚀 Univrse is a Barcelona-based VR studio developing XRoam, the all-in-one LBVR solution for creating, deploying, and managing of multi-user and free-roaming VR experience (https://xroam.com/).Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies.We are looking for a skilled and motivated VR/AR Technical Success Manager to join our team. In this role, you will act as the primary point of contact for our customers on technical topics and questions, providing guidance and support to our users, creators, developers, helping them maximize the product value. For this role we are looking for someone with advanced knowledge of Unity engine.Your goal is to ensure the users' success and satisfaction with our product.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What will you do? 🚀</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create high quality docs, guides, creator materials.</li><li class="leading-relaxed">Conduct onboarding, workshops and training sessions for our clients and partners to facilitate a seamless integration of our product.</li><li class="leading-relaxed">Provide demos, technical guidance and support to clients, helping them troubleshoot issues and optimize their use of the product.</li><li class="leading-relaxed">Develop and maintain strong relationships with clients developers, understanding their needs and objectives to ensure successful product adoption.</li><li class="leading-relaxed">Monitor usage and engagement metrics, proactively identifying opportunities for improvement and driving customer success initiatives.</li><li class="leading-relaxed">Channel back information and insights from users to the product team.</li><li class="leading-relaxed">Proactive proposals to improve our products and services.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong technical background, with proficiency in Unity Engine and VR/XR technologies.</li><li class="leading-relaxed">Strong product knowledge, with the ability to explain product use and features simply, methodically and effectively</li><li class="leading-relaxed">Project Management: Being the key POC to the technical team on the customer side throughout the whole process; experience with customer engagement tools and platforms.</li><li class="leading-relaxed">Analysis: Ability to conduct interviews, get feedback from users, and create reports.</li><li class="leading-relaxed">Agile Methodologies: Knowledge and experience with Agile development practices, including Scrum and Kanban.</li><li class="leading-relaxed">Excellent communication skills, both verbal and written, with the ability to convey technical information to both technical and non-technical users.</li><li class="leading-relaxed">Strong problem-solving skills and the ability to troubleshoot technical issues effectively.</li><li class="leading-relaxed">Ability to work collaboratively with cross-functional teams and manage multiple customer accounts effectively.</li><li class="leading-relaxed">Strong organisational skills and attention to detail.</li><li class="leading-relaxed">Autonomous and proactive.</li><li class="leading-relaxed">Fluency in Spanish and English; additional languages are a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>🚀 What do we offer?💫 A young, international, and dynamic work environment that is constantly growing.😎 The chance to work on cutting-edge experiences.🎯 Work with talented people who are industry pioneers.🤓 Opportunities to experiment with innovative technologies.✅ A competitive salary based on knowledge and experience.🍌🍏 Breakfast, fruit & snacks.🏃🏽‍♀️ Beach volleyball on Tuesdays (during the summer).🌱 Creative retreat with the whole team.👌🏽 Frequent cultural and leisure activities.

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Workplace Services Lead-----------------------<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Santa Clara, California</h3><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.As Workplace Services Lead, you will play a pivotal role in ensuring the smooth operation of Gigamon’s workplace and facilities. Reporting to the Director of Workplace Services, you will manage maintenance work orders, coordinate with vendors and property management, and oversee key workplace projects. This position is central to maintaining a productive, safe, and welcoming environment for all employees, while supporting a variety of business-critical activities and initiatives.What you’ll do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Receive, review, and follow up on maintenance work orders, ensuring timely resolution and closure.</li><li class="leading-relaxed">Manage Gigamon’s JIRA ticketing system for workplace service requests.</li><li class="leading-relaxed">Serve as the primary point of contact for vendors, contractors, and janitorial staff regarding scheduled maintenance and service calls.</li><li class="leading-relaxed">Liaise with property management to uphold high service standards.</li><li class="leading-relaxed">Conduct monthly checks of fire extinguishers, UPS, spill kits, and eye wash stations.</li><li class="leading-relaxed">Maintain and organize online folders with Certificates of Insurance for all vendors.</li><li class="leading-relaxed">Lead planning and execution of general office maintenance, organizational moves, and corporate services activities, including company and executive meeting setups.</li><li class="leading-relaxed">Perform regular walkthroughs to assess site conditions, identify service issues (janitorial, plants, HVAC, plumbing, etc.), and ensure vendor quality.</li><li class="leading-relaxed">Communicate effectively and provide direction to contractors and vendors performing services for the company.</li></ul>What you’ve done:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in a dynamic, service-oriented environment, with a strong focus on workplace or facilities administration.</li><li class="leading-relaxed">Demonstrated ability to manage multiple priorities and maintain high productivity in a self-directed work environment.</li><li class="leading-relaxed">Experience with ticketing systems, preferably JIRA, for managing workplace service requests.</li><li class="leading-relaxed">Proficiency with Microsoft Office programs.</li><li class="leading-relaxed">Proven track record of planning and executing office maintenance, organizational moves, and event setups.</li><li class="leading-relaxed">Experience liaising with property management and external vendors to ensure service quality.</li></ul>Who you are:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Highly organized and detail-oriented, with strong analytical and problem-solving skills.</li><li class="leading-relaxed">Effective communicator with strong verbal and written communication abilities.</li><li class="leading-relaxed">Customer-focused, with a proactive approach to identifying and resolving issues.</li><li class="leading-relaxed">Able to manage time efficiently and handle multiple tasks in a fast-paced, demanding environment.</li><li class="leading-relaxed">Collaborative team player who thrives in a dynamic workplace and is committed to supporting business goals.</li></ul>The base salary compensation range targeted for this role, based out of Gigamon’s Santa Clara, CA, Headquarters office, is $112,000 - $140,000, with an opportunity to earn an annual bonus or commission (subject to the plan's terms and conditions). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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VR/AR Technical Success Manager

Lead Developer (Unity)

Lead Developer (Unity)

Job Details