upwork

Marketplace Customer Success Manager

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As a Marketplace Customer Success Manager at Upwork, you will drive client success by helping them leverage our marketplace. This role involves acting as a strategic partner, building strong relationships, analyzing account data, and delivering actionable insights to foster growth and retention. You will directly impact how businesses scale through talent in a fast-paced, purpose-driven environment, developing your skills while creating economic opportunities globally.

Sr Lead AI Research Scientist, AI Foundations

Marketplace Customer Success ManagerUpwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.As a Marketplace Customer Success Manager at Upwork, you’ll drive success for a portfolio of clients by helping them unlock the full value of our marketplace. You’ll act as a strategic partner and consultant, building strong relationships, analyzing account data, and delivering actionable insights that fuel growth and retention. This is a unique opportunity to directly impact how businesses scale through talent, while developing your skills in a fast-paced, purpose-driven environment.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage a diverse portfolio of client accounts, proactively identifying opportunities to drive engagement, retention, and growth through tailored solutions</li><li class="leading-relaxed">Partner with clients to understand their business goals, talent needs, and platform usage to co-create success plans that align with strategic priorities</li><li class="leading-relaxed">Use data-driven insights to monitor account performance, identify trends, and recommend optimization strategies across hiring, spend, and success metrics</li><li class="leading-relaxed">Collaborate cross-functionally with product, marketing, and operations teams to escalate client feedback and support solution delivery</li><li class="leading-relaxed">Lead regular client check-ins, QBRs, and strategic conversations, ensuring stakeholders feel heard, supported, and empowered</li><li class="leading-relaxed">Resolve client issues with urgency and empathy, balancing long-term relationship health with short-term impact</li><li class="leading-relaxed">Leverage AI tools to analyze account data, summarize conversations, and refine client-facing materials for accuracy and clarity</li></ul>What it takes to catch our eye<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven success managing accounts or client relationships in a high-growth, digital, or marketplace environment</li><li class="leading-relaxed">Ability to distill complex challenges into actionable plans, communicate with clarity, and influence cross-functional teams</li><li class="leading-relaxed">Strong comfort with data: analyzing performance metrics, creating reports, and telling compelling stories with numbers</li><li class="leading-relaxed">Proficiency using AI tools for workflow acceleration, insight generation, or content refinement</li><li class="leading-relaxed">Curiosity, grit, and a desire to continuously improve processes, relationships, and outcomes</li></ul>Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disabilityPlease note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Global Job Applicant Privacy Notice</a>

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Spavia

Esthetician

Kforce Inc

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Spavia SouthPark is seeking an experienced full-time Licensed Esthetician to join their team in Charlotte, NC. The role involves providing a variety of skincare and beauty treatments, including facials, waxing, and body treatments, while ensuring exceptional guest experiences. Candidates must be state-licensed, proficient in waxing, and passionate about the spa industry, contributing to a supportive team culture and a loyal guest base.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why You'll Love This Job</h2>is one experienced full-time Licensed Esthetician to join our team at our affordable luxury day spa. We are an independently owned and operated spa known for exceptional guest experiences, consistent schedules, and a supportive team culture.At Spavia, we value professionalism, teamwork, and work-life balance creating an environment where both our guests and team members can relax and thrive. Learn more about Spavia careers: <a href="https://spaviajobs.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://spaviajobs.com/</a>.Estheticians earn competitive wages per treatment with increased pay for advanced modalities, gratuity, and eligible for bonuses and sale commissions.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview</h2>This is a full-time position and does require full-service waxing, including Brazilian waxing. Confidence and consistency in waxing are required for success in this role. Preferred but not required experience includes lash extensions and brow and lash lifts. We are willing to train the right candidate.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Services Provided</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customized facials and advanced skincare treatments</li><li class="leading-relaxed">Microdermabrasion and chemical peels</li><li class="leading-relaxed">Microcurrent facial treatments</li><li class="leading-relaxed">Full-body waxing, including Brazilian waxing</li><li class="leading-relaxed">Body Wraps and Scrubs</li><li class="leading-relaxed">Lash extensions, brow and lash lifts (preferred)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation and Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive per-service pay based on experience and services provided</li><li class="leading-relaxed">Gratuity, retail commission, and bonus opportunities</li><li class="leading-relaxed">W-2 employee</li><li class="leading-relaxed">Liability insurance</li><li class="leading-relaxed">Discounts on products and treatments, plus friends and family discounts</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Consistent full-time schedule</li><li class="leading-relaxed">10-minute turnover time between guests</li><li class="leading-relaxed">Membership and retail performance bonuses</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Join Spavia</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Higher gratuities due to a true luxury spa experience (robes, lockers, showers, retreat areas, premium products)</li><li class="leading-relaxed">Supportive, family-oriented team culture</li><li class="leading-relaxed">Loyal guest base driven by a strong membership program</li><li class="leading-relaxed">Busy schedule with repeat guests</li><li class="leading-relaxed">Opportunities for long-term growth and leadership</li></ul>Spavia has been recognized as Image Skincare Spa of the Year, and our estheticians are respected professionals within the community.If you are experienced, passionate about skincare, and looking for a stable full-time position in a affordable luxury spa environment, we would love to hear from you. Apply today.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities of an Esthetician include:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing a variety of skincare and beauty modality treatments to guests including but not limited to: Facials, Microdermabrasion, Chemical Peels, Waxing, Lash & Brow treatments and more.</li><li class="leading-relaxed">Set up and closing of the treatment room in preparation for all guest treatments.</li><li class="leading-relaxed">Cleanliness: Responsible for ensuring the treatment room is clean, tidy, and stocked. Supplies, and equipment are clean, stocked, and tidy. Laundry is washed, folded and stocked.</li><li class="leading-relaxed">Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products.</li><li class="leading-relaxed">Document guest profile with treatment notes.</li><li class="leading-relaxed">Adhere to handbook policies and standards.</li><li class="leading-relaxed">Participate in reoccurring team meetings and training.</li><li class="leading-relaxed">Provide an exceptional guest experience with each and every guest.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements for Esthetician:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Actively State Licensed Esthetician</li><li class="leading-relaxed">Reliable, punctual, passionate and goal-driven</li><li class="leading-relaxed">Professional, and drug/alcohol-free</li><li class="leading-relaxed">A passion for working with people</li><li class="leading-relaxed">Can-do attitude and high energy</li><li class="leading-relaxed">A team player with a passion for the spa and guest service industry</li></ul>Job Type: Full-Time position

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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