upwork

VP, Head of Analytics, Data Science & Pricing

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As the VP, Head of Analytics, Data Science & Pricing, you will define how Upwork uses data, insights, and economics to accelerate growth and shape the company’s strategy. Reporting to the CFO, you’ll lead Data Science, Corporate Analytics, Customer Insights, Research, and Pricing—partnering closely with Product, Engineering, Marketing, and AI. This role is central to understanding how AI is reshaping work, building data products for Human+AI collaboration, and delivering insights that inform internal strategy and external thought leadership, aligning with Upwork’s mission and financial goals.

Lead Machine Learning Engineer - AI Agents

VP, Head of Analytics, Data Science & PricingUpwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn.---As the VP, Head of Analytics, Data Science & Pricing, you will define how Upwork uses data, insights, and economics to accelerate growth and shape the company’s strategy. Reporting to the CFO, you’ll lead Data Science, Corporate Analytics, Customer Insights, Research, and Pricing—partnering closely with Product, Engineering, Marketing, and AI.This role sits at the center of one of the most fascinating questions today: the future of work. You’ll lead efforts to understand how AI is reshaping work, build data products that enable Human+AI collaboration, and deliver insights that inform both internal strategy and external thought leadership.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and execute an enterprise-wide analytics, insights, and pricing strategy aligned with Upwork’s mission, financial goals, and AI roadmap.</li><li class="leading-relaxed">Lead a central analytics organization that delivers applied insights across Product, Marketing, and AI.</li><li class="leading-relaxed">Elevate modeling and quantitative capabilities to drive predictive, causal, and economic insights.</li><li class="leading-relaxed">Strengthen and scale the existing pricing function through optimization, automation, and experimentation.</li><li class="leading-relaxed">Partner with Data Engineering and AI teams to modernize infrastructure, automate reporting, and democratize analytics.</li><li class="leading-relaxed">Oversee marketplace and customer analytics to understand trends in Human+AI collaboration and workforce transformation.</li><li class="leading-relaxed">Drive integration of new technologies and analytical methods to expand self-service capabilities and accelerate decision-making.</li><li class="leading-relaxed">Lead a team of economists to evolve marketplace models, pricing elasticity frameworks, and monetization strategies.</li><li class="leading-relaxed">Translate complex analytics into clear, actionable narratives for executives and external audiences.</li><li class="leading-relaxed">Foster a culture of curiosity, rigor, and insight-driven decision-making across the company.</li></ul>What it takes to catch our eye<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven success leading large-scale analytics, insights, data science, or pricing functions in a technology or marketplace organization.</li><li class="leading-relaxed">Deep understanding of applied economics, pricing, and marketplace dynamics, with a record of turning insights into measurable business outcomes.</li><li class="leading-relaxed">Demonstrated ability to connect analytics, research, and AI to strategy, influencing decisions that drive growth and customer impact.</li><li class="leading-relaxed">Expertise in experimental design, econometrics, and research methodologies for pricing, product, and customer optimization.</li><li class="leading-relaxed">Experience building and leading diverse, high-performing teams across analytics, insights, and research disciplines.</li><li class="leading-relaxed">Exceptional communication and storytelling skills—able to turn complex data and insights into clear, strategic narratives for senior leaders.</li></ul>---Come change how the world works.At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

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Tide

Offboarding Analyst

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Tide is transforming small business banking globally, offering business accounts and administrative solutions. As an Offboarding Analyst, you will manage the end-to-end account closure process for UK/EU business members, ensuring compliance with regulations. This role involves handling transactions, resolving issues, collaborating with cross-functional teams, and communicating with members. You will also contribute to process improvements and ensure accurate documentation.

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Head of Finance - EU

Lender Partnerships Manager

Analyst Product - 3

Quality Assurance Analyst - Transaction Monitoring/AML

Quality Assurance Analyst - Sales

Global Head of Workplace Experience

Customer Support Agent

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT TIDE</h3>At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.Tide facts:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide is available for UK, Indian, German and French SMEs</li><li class="leading-relaxed">Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly</li><li class="leading-relaxed">Over $200 million raised in funding</li><li class="leading-relaxed">Over 2500 Tideans globally - we’re diversity champions!</li><li class="leading-relaxed">We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT WE ARE LOOKING FOR:</h3>As an Analyst, Offboarding, Account Operations, UK/Europe, you will be responsible for handling the end-to-end account closure and offboarding process for business members in compliance with internal policies, regulatory requirements, and UK/EU financial regulations. This role requires strong attention to detail, analytical thinking, customer empathy, and the ability to collaborate effectively across teams and stakeholders.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ABOUT THE ROLE:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Executing the end-to-end account offboarding process, ensuring accuracy and compliance.</li><li class="leading-relaxed">Handling internal and external transactions linked to account closure.</li><li class="leading-relaxed">Working on targets with defined SLAs and turnaround times.</li><li class="leading-relaxed">Performing investigations to resolve issues in offboarding requests.</li><li class="leading-relaxed">Collaborating with cross-functional teams (e.g.,KYC, Risk, Legal) to resolve complex cases.</li><li class="leading-relaxed">Communicating with members via written channels, addressing queries with empathy and clarity.</li><li class="leading-relaxed">Ensuring complete and accurate documentation of offboarding cases for internal and external reporting.</li><li class="leading-relaxed">Identifying process gaps and supporting enhancements to improve efficiency and member experience.</li><li class="leading-relaxed">Participating in remediation projects and ad-hoc initiatives related to account operations.</li><li class="leading-relaxed">Ensuring compliance with UK/EU regulatory requirements and Tide’s internal policies.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What makes you a great fit:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have prior experience in a fast-paced operational or financial services environment.</li><li class="leading-relaxed">You have knowledge of basic banking operations, preferably in account closure or payment operations.</li><li class="leading-relaxed">You have excellent English and strong written communication skills.</li><li class="leading-relaxed">You are customer-focused and able to handle sensitive member interactions with empathy.</li><li class="leading-relaxed">You are comfortable with data, spreadsheets, and reporting tools.</li><li class="leading-relaxed">You have strong observation, problem-solving, and analytical skills.</li><li class="leading-relaxed">You can prioritise, multitask, and manage time effectively in a target-driven environment.</li><li class="leading-relaxed">You are proactive in spotting recurring issues and contributing to process improvements.</li><li class="leading-relaxed">You thrive in a collaborative, team-oriented culture.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT YOU’LL GET IN RETURN:</h3>Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary</li><li class="leading-relaxed">Self & Family Health Insurance</li><li class="leading-relaxed">Term & Life Insurance</li><li class="leading-relaxed">OPD Benefits</li><li class="leading-relaxed">Mental wellbeing through Plumm</li><li class="leading-relaxed">Learning & Development Budget</li><li class="leading-relaxed">WFH Setup allowance</li><li class="leading-relaxed">15 days of Privilege leaves</li><li class="leading-relaxed">12 days of Casual leaves</li><li class="leading-relaxed">12 days of Sick leaves</li><li class="leading-relaxed">3 paid days off for volunteering or L&D activities</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">TIDE IS A PLACE FOR EVERYONE</h3>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.DisclaimerIt has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Tide does not charge any fees at any stage of the recruitment process.</li><li class="leading-relaxed">All official Tide job opportunities are listed exclusively on our <a href="https://www.tide.co/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers Page</a> and applications should be submitted through this channel.</li><li class="leading-relaxed">Communication from Tide will only come from an official @tide.co email address.</li><li class="leading-relaxed">Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.</li></ul>If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at <a href="mailto:talent@tide.co" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">talent@tide.co</a>Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.You personal data will be processed by Tide for recruitment purposes and in accordance with <a href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/RecruitmentPrivacyNotice.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tide's Recruitment Privacy Notice</a>.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

VP, Head of Analytics, Data Science & Pricing

Contract: Development Team Lead/Manager (Java)

Senior DevOps Engineer

Employment Counsel

Employment Counsel

Vice President, Investor Relations

Contract: Staff Software Engineer, Web Platform

Senior Database Automation Engineer (LATAM)

Motion Design Systems Expert (Contract)

Job Details