version 1

Service Desk L1/L2 Team Leader

Content and Proposal Writer

ServiceNow SAMPro Consultant

Client Partner – Banking

Associate Business Support

Embedded AI Data Scientist

Client Partner - UK Local Gov

Client Partner - UK Justice

Business Development Director

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader to oversee 24/7 IT service desk operations globally. This role involves supervising, mentoring, and developing a team of service desk analysts, ensuring high-quality IT support and excellent customer service. The leader will manage daily activities, monitor performance metrics, handle major incidents, and drive continuous improvements, including automation and self-service initiatives, while maintaining compliance with ITIL practices.

Microsoft Business Development Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Description</h3>Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Onsite role.</li><li class="leading-relaxed">Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.</li><li class="leading-relaxed">Shift Allowance -10% on top of base salary</li><li class="leading-relaxed">Department: ASPIRE Managed Services</li><li class="leading-relaxed">Practice: Services Reliability Group</li><li class="leading-relaxed">Vetting Requirements: SC Clearance/CTC Clearance level is mandatory.</li></ul>Role Summary:Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader.Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and excellent customer service to our organization’s Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk environment.SC Clearance/CTC Clearance level is mandatory for this role.Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Supervise, mentor, and develop a team of service desk analysts.</li><li class="leading-relaxed">Establish performance objectives and provide regular feedback through performance evaluations.</li><li class="leading-relaxed">Foster a positive and collaborative team environment.</li><li class="leading-relaxed">Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests.</li><li class="leading-relaxed">Responsible for all major incidents, utilising your team’s engagement.</li><li class="leading-relaxed">Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog.</li><li class="leading-relaxed">Manage the digital handover to the next shift team leader for seamless service.</li><li class="leading-relaxed">Manage and prioritize workload, including escalations and major incident handling.</li><li class="leading-relaxed">Ability and willingness to be active in ticket handling and resolutions.</li><li class="leading-relaxed">Identifying continuous improvements, including for shift-left and automation.</li><li class="leading-relaxed">Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns.</li><li class="leading-relaxed">Support the development and implementation of strategies to enhance the end-user experience, including the use of digital contact channels and automated workflows.</li><li class="leading-relaxed">Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits.</li><li class="leading-relaxed">Support the development, documenting, and maintaining of service desk processes, procedures, and best practices.</li><li class="leading-relaxed">Ensure compliance with company policies and industry standards, including ITIL practices.</li><li class="leading-relaxed">Identify and implement improvements to service desk tools and workflows.</li><li class="leading-relaxed">Collaborate with other IT teams to ensure alignment and efficiency across all IT operations.</li><li class="leading-relaxed">The creation and maintenance of knowledge base articles and guides to aid in L1/L2 technical resolutions.</li><li class="leading-relaxed">Provide technical guidance to the service desk team, assisting with complex issues as needed.</li><li class="leading-relaxed">Stay updated on emerging technologies and recommend tools to improve service desk functionality.</li><li class="leading-relaxed">Support the generation of regular reports on service desk performance and trends.</li><li class="leading-relaxed">Analyse data to identify areas for improvement and develop action plans accordingly.</li><li class="leading-relaxed">Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3>Skills, Education & Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role.</li><li class="leading-relaxed">Proven track record of managing a service desk team in a fast-paced environment.</li><li class="leading-relaxed">Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.</li><li class="leading-relaxed">Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk).</li><li class="leading-relaxed">Knowledge of ITIL frameworks and best practices; ITIL certification preferred.</li><li class="leading-relaxed">Excellent leadership and team management skills.</li><li class="leading-relaxed">Strong communication, interpersonal, and problem-solving abilities.</li><li class="leading-relaxed">Customer-focused mindset with a commitment to delivering high-quality support.</li><li class="leading-relaxed">Strategic thinking and decision-making.</li><li class="leading-relaxed">Ability to manage multiple priorities and meet deadlines.</li><li class="leading-relaxed">Adaptability to evolving technologies and processes.</li><li class="leading-relaxed">Strong analytical and reporting skills.</li><li class="leading-relaxed">Proficiency in Microsoft Office 365 Support.</li><li class="leading-relaxed">Knowledge of AWS and Azure fundamentals.</li><li class="leading-relaxed">Proficiency in Active Directory and Group Policy Support.</li><li class="leading-relaxed">Strong technical proficiency in Windows Server and Linux (preferable) operating systems.</li><li class="leading-relaxed">Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.</li><li class="leading-relaxed">ITIL Version 4 Foundation Level certification.</li><li class="leading-relaxed">Relevant Technical Certifications.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Information</h3>At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Rockstar Jobs

EA Jobs

Playstation Jobs

Ubisoft Jobs

Epic Game Jobs

Riot Jobs

CDPR Jobs

Krafton Jobs

Twitch Jobs

Larian Jobs

Wargaming Jobs

Naughty Dog Jobs

Netflix Jobs

Supercell Jobs

Zynga Jobs

Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

Test your Unity UI knowledge with this quiz! Explore essential concepts like Canvas, EventSystem and many more. 

Challenge yourself with this Unity Input System quiz! Test your skills in input mapping, device handling, and action events.

Take your Unity skills to the next level with Part 3 of this quiz, covering scripting, physics, rendering, and performance optimization!

Test your Unity expertise with this quiz, covering initialization to advanced rendering and physics!

Test your Unity knowledge with this comprehensive quiz, covering everything from MonoBehaviour basics to advanced physics, rendering, and optimization techniques across multiple difficulty levels!

Assess your knowledge of Unity's Rigidbody component and its advanced physics interactions with this in-depth quiz!

Test your understanding of Unity’s Physics, Movement, and MonoBehaviour with this insightful beginner-friendly quiz!

Dive into the fundamentals of open-world game development in Unity with this beginner-friendly quiz.

Challenge yourself with this beginner-friendly quiz on building an endless runner in Unity!

Test your beginner-level knowledge of Unity platformer development with this engaging quiz.

Test your basic knowledge of Unity and Unreal Engine with this beginner-friendly quiz on game development fundamentals.

This assessment evaluates your understanding of Unity's component-based architecture, how GameObjects and their components interact, the hierarchy system with nested GameObjects, and how to reference them in scripts.

This assessment evaluates your understanding of Unity's NavMesh system, including navigation baking, NavMeshAgents, pathfinding, obstacles, and scripting interactions with NavMesh to create AI-driven movement.

An assessment to test the correct usage of Unity's events and lifecycle functions in the context of the game "Clash Royale"

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Anthropic

Customer Success Manager, Scaled

Staff+ Software Engineer, Platform

Capital Markets & Investor Relations

Finance Systems, Head of AI & Innovation

NPI Revenue Accounting Lead

Senior Treasury Analyst

Mooncolony

2D Lead Artist

Ubisoft

Consolidator (M/F/NB)

Consolidator (M/F/NB) - Position based in Carentoir (Brittany)

As a Scaled Customer Success Manager at Anthropic, you will manage a large portfolio of Commercial and Enterprise customers, designing and executing scalable customer journeys through digital touch points, automated programs, and one-to-many engagements. You will drive adoption, stickiness, retention, and expansion for Claude Enterprise, Claude Code, and API products. This role involves pioneering AI-powered processes to transform customer experience, collaborating with Sales, Product, and Marketing, and continuously optimizing scaled engagement models.

Customer Success Manager, Industries

Customer Success Manager

Account Executive, Public Sector

Safeguards Policy Analyst, Fraud & Scams

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Anthropic</h3>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3>As Anthropic scales its customer base across Claude Enterprise, Claude Code, and our API, we need to extend world-class customer success to a broader segment of customers through innovative, scalable approaches. The Scaled CSM will pioneer digital-first and one-to-many customer engagements that drive adoption, stickiness, retention, and expansion at scale.This role sits at the intersection of Customer Success innovation and AI transformation. As a Scaled Customer Success Manager at Anthropic, you'll be owning the success of a large portfolio of Commercial and Enterprise customers, you’ll design and execute scalable customer journeys through digital touch points, automated programs, one-to-many engagements, and strategic human intervention. You won't just manage customers — you'll "Claudify" the customer experience by building AI-powered processes that transform how customers adopt and derive value from Claude. Your work will directly shape how we engage customers at scale while maintaining the personalized, high-value experience that defines Anthropic.You'll collaborate closely with our Programmatic Success team to develop compelling customer content, with Sales organization to co-develop strategic plans, ensure seamless handoffs, and drive growth opportunities, with Product to channel customer insights and build consumption-driving features, and with Customer Success leadership to continuously optimize our scaled engagement model, all while pioneering how we leverage our own AI capabilities to transform digital customer engagement.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own scaled customer engagement for a large portfolio of Commercial and Enterprise accounts, managing customers through timebound, digital-first touchpoints that drive activation, consumption, retention, and expansion across Claude Enterprise, Claude Code, and API products</li><li class="leading-relaxed">Execute timebound strategic human touchpoints at key moments— customer activation, expansion discussions, renewal conversations, risk interventions - ensuring high-impact interactions when customers need them most</li><li class="leading-relaxed">Provide technical guidance. Develop deep product expertise to guide implementation decisions, advise on safe, impactful adoption of new features, , and translate AI capabilities into business value for audiences from developers to executives</li><li class="leading-relaxed">Channel customer voice back to Product and leadership by aggregating insights from digital interactions, surveys, and community engagement to influence roadmap and improve customer experience</li><li class="leading-relaxed">Partner cross-functionally with Marketing on customer campaigns, Sales on handoffs and growth, Product on adoption-driving features, and Customer Success on playbook development and optimization</li><li class="leading-relaxed">Triage and prioritize across a pooled book. Work from a shared queue of engagement requests across a large customer pool. Ramp quickly on unfamiliar accounts, ruthlessly prioritize through a business-impact lens, and maintain quality across high concurrent volume.</li><li class="leading-relaxed">"Claudify" customer touch points by designing and implementing AI-powered processes that enhance the customer experience—using Claude to personalize communications, automate repetitive tasks, and deliver proactive insights at scale</li><li class="leading-relaxed">Design and execute one-to-many programs including email campaigns, webinars, office hours, and digital content that educate customers, drive product adoption, and surface expansion opportunities across customer segments</li><li class="leading-relaxed">Develop scalable onboarding and activation programs that ensure customers achieve rapid time-to-value, including digital onboarding sequences, self-service resources, and pooled support models</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You may be a good fit if you have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5+ years in customer-facing roles such as Customer Success, Customer Marketing, or Account Management or Consulting —with experience managing a high volume of accounts or building scaled programs</li><li class="leading-relaxed">Experience with digital-first or tech-touch customer engagement: You've built or executed one-to-many programs including email campaigns, webinars, customer communities, or automated customer journeys</li><li class="leading-relaxed">Systems thinking and process orientation: You naturally ask "how might we scale this?" and have experience building repeatable playbooks, templates, and frameworks that work across diverse customer types</li><li class="leading-relaxed">Data-driven mindset: You're comfortable analyzing customer health metrics, product usage data, and program effectiveness to make decisions and optimize approaches</li><li class="leading-relaxed">Technical aptitude and AI enthusiasm: You quickly master complex products, translate technical concepts across audiences, and are genuinely excited about responsible AI's potential to transform business. You're committed to helping customers adopt Claude safely and effectively</li><li class="leading-relaxed">Excellent communication skills: You can create compelling written content for customer programs and communicate effectively with stakeholders at all levels</li><li class="leading-relaxed">Comfortable building in ambiguity: This is an evolving motion—you'll thrive creating structure where none exists, iterating quickly based on learnings, and adapting as the business grows</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Strong candidates may have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with AI/ML products, developer tools, or API-based products</li><li class="leading-relaxed">Experience in consumption-based or usage-driven business models</li><li class="leading-relaxed">Track record of building customer programs from scratch that drove measurable retention or expansion outcomes</li><li class="leading-relaxed">Experience with Customer Success platforms (Gainsight, Vitally, ChurnZero) and marketing automation tools</li><li class="leading-relaxed">Background in Digital Customer Success, Scaled Success, Customer Education, or Customer Marketing</li></ul>The annual compensation range for this role is listed below.For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.Annual Salary:$200,000 - $260,000 USD<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Logistics</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience</li><li class="leading-relaxed">Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience</li><li class="leading-relaxed">Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position</li><li class="leading-relaxed">Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</li><li class="leading-relaxed">Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</li></ul>We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit <a href="http://anthropic.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">anthropic.com/careers</a> directly for confirmed position openings.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How we're different</h3>We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Come work with us!</h3>Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about <a href="https://www.anthropic.com/candidate-ai-guidance" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">our policy</a> for using AI in our application process

Follow Mayank - career advice

Follow Mayank Grover for game development resources

Free | C# | Midnight Pizza Fight

Free | C++ | Lethos

Free | C++ | Pong

Follow Abhishek - tech content

Follow Abhishek Smith for game programming content

This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.