Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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As a Customer Experience Intern at Vertex Inc., you will join the CX team to support strategic initiatives focused on delivering meaningful insights, operational excellence, and customer-centric innovation. This role involves gaining hands-on experience with industry-leading platforms like Gainsight, Salesforce, and Power BI, and collaborating with cross-functional teams. You will contribute to customer feedback programs, Gainsight administration, customer advocacy, and data analytics, helping to shape the future of customer success at Vertex.

Senior Manager - Enterprise Data Engineering and Platforms

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2>Duration: 12 weeks, 37.5 hours per weekStart Date: May 26 or June 8At Vertex Inc., we create technology that empowers businesses—and we build teams that reflect the wide range of communities we serve. Our Customer Experience (CX) team is focused on delivering meaningful insights, operational excellence, and customer-centric innovation across the organization. As a Customer Experience Intern, you’ll support strategic initiatives that span customer feedback programs, Gainsight administration, customer advocacy, and data analytics. You’ll gain hands-on experience with industry-leading platforms and collaborate with cross-functional teams to help shape the future of customer success at Vertex.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Learn how customer feedback is captured across key touchpoints, transformed into actionable insights, and used to drive strategic communication and satisfaction improvements.</li><li class="leading-relaxed">Gain hands-on experience with CX platforms including Gainsight, Salesforce, and Power BI to support customer journey mapping, health scoring, and feedback loop tracking.</li><li class="leading-relaxed">Collaborate with teams across the organization to support onboarding optimization, CX Champion programs, and Voice of Customer campaigns.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3>Gainsight Strategy & Feedback Administration<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support ingestion of Voice of Customer (VOC) data into Gainsight.</li><li class="leading-relaxed">Assist with configuration of CTA models and risk playbooks.</li><li class="leading-relaxed">Help develop dashboards tracking churn, downgrade, and renewal risk.</li><li class="leading-relaxed">Collaborate with CX operations to streamline data infrastructure.</li></ul>Customer Feedback Collection<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in launching and monitoring surveys (NPS, CSAT, KORE).</li><li class="leading-relaxed">Support closed-loop outreach for detractor responses.</li><li class="leading-relaxed">Learn to identify “moments that matter” and align feedback with lifecycle stages.</li></ul>Customer Champion & Delight Program<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Contribute to the design and execution of customer delight campaigns.</li><li class="leading-relaxed">Support communication efforts to close feedback loops and celebrate customer wins.</li><li class="leading-relaxed">Maintain CX Champion dashboards and recognition workflows.</li></ul>CX Insights & Analytics<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Profile, clean, and transform customer data for reporting.</li><li class="leading-relaxed">Build visualizations in Power BI to highlight trends in satisfaction and engagement.</li><li class="leading-relaxed">Support leadership reporting and stakeholder dashboards.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For</h3>Must-Have Functional Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong written and verbal communication for customer-facing messaging and feedback loop support.</li><li class="leading-relaxed">Project coordination and time management.</li><li class="leading-relaxed">Data analysis and visualization.</li></ul>Other Top Skills<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical experience with survey and CRM platforms.</li><li class="leading-relaxed">Process documentation and workflow mapping.</li><li class="leading-relaxed">Interest in customer success or analytics.</li></ul>Preferred Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Pursuing a degree in Business, Analytics, or related field.</li><li class="leading-relaxed">Prior internship or project experience in CX or SaaS.</li><li class="leading-relaxed">Exposure to AI tools or innovation projects.</li></ul>Other QualificationsThe Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.</li><li class="leading-relaxed">Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.</li><li class="leading-relaxed">Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.</li><li class="leading-relaxed">Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.</li><li class="leading-relaxed">Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.</li></ul>COMMENTS:The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

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As a Senior Gameplay Programmer, you will collaborate with cross-functional teams to design, deliver, and maintain high-quality gameplay features on time. You will interact with designers, animators, and other programmers to gather requirements and implement key tasks across various gameplay development areas, ensuring a smooth and engaging player experience.

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As a Senior Gameplay Programmer you will cooperate with cross-functional teams to design, deliver and maintain gameplay features on-time and to a high level of quality. On a regular basis you will communicate and interact with designers, animators and other programmers. Through this you will gather the requirements for, and own the implementation of, key tasks and features related to a wide range of gameplay development areas.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Designing, implementing and maintaining game subsystems.</li><li class="leading-relaxed">Cooperating with game designers to design gameplay mechanics.</li><li class="leading-relaxed">Debugging and bug fixing.</li><li class="leading-relaxed">Optimizing and reviewing code.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 5 years of experience and at least 2 shipped titles is required.</li><li class="leading-relaxed">At least 2 years of experience in a position with similar seniority.</li><li class="leading-relaxed">Strong practical knowledge of C++.</li><li class="leading-relaxed">Professional experience iteratively implementing gameplay features from inception to delivery.</li><li class="leading-relaxed">Understanding player expectations in terms of gameplay mechanics of modern video games.</li><li class="leading-relaxed">Experience with working on multiple platforms.</li><li class="leading-relaxed">Good communication and team skills.</li><li class="leading-relaxed">Experience with UE5.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Decide how you work, from the office, hybrid or remote</li><li class="leading-relaxed">You can enjoy private medical care (fully financed by the employer) and a sports card (FitProfit card)</li><li class="leading-relaxed">You can develop further by joining the Hogs Academy</li><li class="leading-relaxed">You can count on professional mental health support</li><li class="leading-relaxed">You will benefit from language lessons (Polish and English)</li><li class="leading-relaxed">Freely plan your working hours - core hours 11:00-16:00</li><li class="leading-relaxed">You will have a real impact on various aspects of the game. We create games together, and your opinion is important to us</li></ul>

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