At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.Dive into the exciting world of interactive entertainment with VGW, where we harness technology and creativity to deliver world-class, free-to-play games. Here, you'll find departments dedicated to game development, design, marketing, customer support, and more, all fuelled by creativity and passion for developing online social games.

Manager - Account Management

Reporting Analyst

Senior Product Manager

Studio Coordinator

Account Management Specialist

Game Data Analyst

Senior Salesforce Engineer

The Manager - Account Management will lead and mentor a team of player development experts, focusing on strategic player retention, customer development, and adherence to compliance and player protection. This role involves managing team performance, resolving complex escalations, and contributing to broader departmental initiatives, ensuring smooth operations and fostering a culture of excellence within the Account Management team.

Motion Graphics Designer

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.We have an exciting opportunity to join our Account Management team and are currently looking for a Manager - Account Management to join the team.The role is responsible for providing mentorship and guidance to team members within the Account Management Team, developing them into a group of strategic player development experts, capable of fostering and sustaining strong relationships. Ensure your team prioritises customer development and retention whilst adhering to our obligations in compliance, risk & player protection spaces.As a vital part of the leadership team, support initiatives aimed at building and improving the broader Account Management department align team efforts with organisational goals while handling administrative tasks to ensure smooth operations and peak performance.The salary range for this role is CAD 107,000 to CAD 130,250 per year.This is an exisiting position within our team.WHAT YOU'LL DO:Player Retention<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Utilize KPIs to manage and track portfolio performance for the Account Management team and develop strategies to increase player retention</li><li class="leading-relaxed">Work closely with the department’s centrally created reports in order to identify and articulate trends or opportunities for improvement within your team’s portfolios</li><li class="leading-relaxed">Evaluate the growth and retention performance of player portfolios overseen by teams, identifying areas for improvement and growth opportunities</li><li class="leading-relaxed">Document trends impacting high value player churn or dissatisfaction, providing this insight to the wider business in order to identify and support opportunities for player experience improvements</li><li class="leading-relaxed">Leverage your advanced relationship building capabilities to support your team in making strategic decisions in order to grow and retain our highest value players</li><li class="leading-relaxed">Understand business objectives and player needs to provide strategic solutions and drive growth and retention initiatives</li><li class="leading-relaxed">Establish strong relationships and resolve complex player escalations</li><li class="leading-relaxed">Oversee account closures, ensure accurate reason codes and maintain records of all closed accounts</li><li class="leading-relaxed">Regularly assess reinvestment strategies and player gifting to optimize player retention</li></ul>Compliance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Display an advanced understanding of compliance and risk concepts and act as an escalation point for your team for their concerns</li><li class="leading-relaxed">Be aware of risks and look for opportunities to obviate and manage them within the team</li><li class="leading-relaxed">Ensure adherence to compliance standards such as Anti-Fraud, AML and Responsible Social Gameplay</li><li class="leading-relaxed">Identify high-risk cases for further escalations including legal disputes, RSG, AML, MLRO and Anti-Fraud</li><li class="leading-relaxed">Mitigate risks by ensuring player communications are handled in line with internal processes within established timelines</li><li class="leading-relaxed">Ensure chargebacks, RSG and SoW escalations are resolved promptly and effectively</li></ul>Leadership<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demonstrate integrity, accountability and professionalism and act as a role model for all team members</li><li class="leading-relaxed">Frequently act as a facilitator and formal team leader in promoting and displaying not only account management strategies but also business model knowledge, compliance rules</li><li class="leading-relaxed">Represent the team to other business units to get results and build relationships with internal shareholders</li><li class="leading-relaxed">Be a part of the collaborative larger Account Management leadership team driving a positive culture within the department and supporting initiatives and projects to drive improvements in the broader department</li><li class="leading-relaxed">Lead and manage key projects, ensuring timely delivery and alignment with business objectives</li><li class="leading-relaxed">Address and resolve conflicts that may arise within the team to foster a collaborative environment</li></ul>Manage a High Peforming Team<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cultivate a culture of excellence by monitoring core Key Performance Indicators (KPIs), spearheading regular account management skills enhancement sessions, and providing subject matter training</li><li class="leading-relaxed">Facilitate engaging discussions with your team and their direct reports, focusing on tailored development opportunities to refine their expertise and retain top talent.</li><li class="leading-relaxed">Assume responsibility, by extension, for the experience of all players managed by your direct reports, ensuring a seamless and positive interaction.</li><li class="leading-relaxed">Uphold a consistent standard of performance expectations, fostering accountability within the team, which encompasses regular reviews of team member communications and output.</li><li class="leading-relaxed">Lead, mentor and ongoing development for employees to ensure high performance and employee engagement</li><li class="leading-relaxed">Provide ongoing coaching and training to team members with a focus on delivering exceptional player experiences and achieve growth and retention targets</li><li class="leading-relaxed">Conduct regular meetings and skill sharing sessions with the team to deliberate on account management strategies</li><li class="leading-relaxed">Monitor and evaluate performance of team members, providing timely constructive feedback and recognizing individual achievements</li><li class="leading-relaxed">Offer guidance through challenging situations as they arise within their player portfolios.</li></ul>WHAT YOU'LL BRING<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years demonstrated B2C relationship management experience or 3-5 years experience in Team Management.</li><li class="leading-relaxed">Demonstrated effectiveness at advanced level relationships building, B2C advantageous.</li><li class="leading-relaxed">Demonstrated proficiency using various software and technology platforms, including CRM database management experience.</li><li class="leading-relaxed">Demonstrates client focused approach with high level emotional intelligence.</li><li class="leading-relaxed">Ability to understand the implications of actions and make recommendations for solutions.</li></ul>About VGWVGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.Why VGW?At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.Find out more at <a href="http://www.vgw.co/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.vgw.co</a>VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.#LI-KS1

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Crytek is seeking a Web Engineer to build a scalable UI platform using a Design System implemented in Coherent Gameface (HTML, CSS, JavaScript). This role involves creating reusable components and architecture for Hunt: Showdown and future Crytek titles, translating Figma designs into production-ready UI, and shaping UI development across the company. It's an opportunity to establish the UI foundation for multiple games, focusing on thoughtful and scalable UI solutions.

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At Crytek we're building a scalable UI platform powered by a Design System implemented in Coherent Gameface (HTML, CSS, JavaScript).Instead of building UI screen-by-screen, we are creating reusable components and architecture that power Hunt: Showdown and future Crytek titles.We’re looking for a Web Engineer to help build this system - translating Figma components into production-ready UI and shaping how UI is developed across Crytek.This is an opportunity to build the UI foundation for multiple games, not just individual screens.We welcome candidates from a variety of backgrounds and experiences who are excited about building thoughtful, scalable UI.This position is based in Frankfurt, Germany.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build reusable UI components using HTML, CSS, and JavaScript</li><li class="leading-relaxed">Implement scalable UI architecture using Coherent Gameface</li><li class="leading-relaxed">Translate Figma design system components into production-ready UI</li><li class="leading-relaxed">Assemble UI screens from reusable components</li><li class="leading-relaxed">Improve the design to development pipeline, including tooling and workflows</li><li class="leading-relaxed">Collaborate with UX, UI art, and engineering to deliver a modern UI pipeline</li><li class="leading-relaxed">Help define and scale the UI platform used across future Crytek projects</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in web or UI engineering (rough guideline: ~3+ years, but we value equivalent practical experience)</li><li class="leading-relaxed">Strong skills in HTML5, CSS, and JavaScript</li><li class="leading-relaxed">Experience building component-based UI systems</li><li class="leading-relaxed">Good understanding of UI architecture and performance</li><li class="leading-relaxed">Experience collaborating closely with design teams</li><li class="leading-relaxed">Willingness to relocate to Frankfurt am Main, Germany.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to have (not required)</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with games, Figma, or AI-assisted workflows</li><li class="leading-relaxed">Experience with Web Components and a major frontend framework (React, Vue, Svelte etc.)</li></ul>What you can expect from usCareer PathYour professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.Relocation SupportWe offer a relocation budget and full coverage of flights to Frankfurt for you and your family.You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).Company ApartmentTo help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.Public Transport PassDiscover Frankfurt by bus, tram and metro – free of charge.Gym CardA healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.State-of-the-art OfficeWe’ve recently moved into a brand-new, modern office located in the heart of Frankfurt. Our new workspace is designed to inspire creativity and collaboration, with open areas, quiet zones, and top-tier facilities — all just steps away from public transport, restaurants, bars and cultural hotspots.Equal Opportunity & InclusionWe’re building a workplace where everyone belongs. We welcome people of all backgrounds and identities and are proud to be a truly global team, with employees from over 42 countries contributing their ideas, cultures, and perspectives every day.German ClassesUnderstanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.EventsJoin us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more!Vacation DaysAt our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off.

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Manager - Account Management

Reporting Analyst

Senior Product Manager

Senior Product Manager

Studio Coordinator

Senior Product Manager

Account Management Specialist

Game Data Analyst

Senior Salesforce Engineer

Job Details