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Vi is a leading Enterprise-AI platform in the health industry, serving over 188 million members. The Operations Specialist acts as a bridge between technology and users, managing user access, resolving registration issues, and optimizing AI-driven outreach. This role involves supporting partner communications via in-platform tools and CRM, ideal for a structured and clear-headed individual who enjoys task completion.

Client Performance Manager (Engage)

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">DescriptionVi is the health industry’s leading Enterprise-AI platform, serving 188M+ members across top health, wellness, and fitness brands. We use predictive intelligence to connect people with the right resource at the right time, driving better access, engagement, and outcomes.The Operations Specialist bridges our tech and its users. This hybrid role manages user access, resolves registration issues, and sharpens the quality of our AI-driven outreach. You’ll support partner communications in-platform and via CRM, eIdeal for someone structured, clear-headed, and energized by checking items of the list!# Responsibilities## User Management* Create, update, and troubleshoot partner and user access across systems.* Support registration flows, access permissions, and engagement readiness.## Intervention Support & Execution* Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems.* Track and escalate outreach blockers or member risk signals across functions.* Serve as a steady, calming communicator when de-escalating issues with partners or members.## AI & Messaging Optimization* Edit, refine, and enhance customer-facing scripts to improve clarity, and effectiveness.* Ensure our outreach respects tone, context, and audience-specific nuance.# Requirements* 2–4 years in customer support, success, operations, or engagement roles* Strong verbal and written communicator who can balance empathy and clarity* Experience using CRMs or engagement platforms (e.g., Salesforce, HubSpot, ZenDesk, examples)* Comfortable editing messaging for tone, accuracy, and engagement* Ability to work across teams to de-escalate issues and resolve access barriers* Service-first mindset, with strong executional follow-through</h1>

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The Marketing Operations Manager will be a key member of the Marketing Business Strategy team, focusing on leveraging insights to inform GTM and marketing investment strategies. This role involves owning reporting for marketing funnel attribution, collaborating on campaign creation and execution, developing and maintaining marketing dashboards, and providing actionable insights to optimize strategies and improve ROI. The manager will ensure data accuracy and integrity while working cross-functionally to align analytics with marketing goals.

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Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Company</h3>Extreme Networks, Inc. (EXTR) provides the first all-in-one networking platform powered by conversational, multimodal, and agentic AI. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Team</h3>The Marketing Business Strategy team is an insight-driven team within the Marketing organization, its charter includes strategy and planning, and marketing operations and analytics. 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(EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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