Vimeo

Support Specialist II, Billing

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Vimeo is seeking a Support Specialist II - Billing to join their Customer Support team in Tel Aviv, Israel. This role focuses on providing high-quality, timely responses to billing-related support tickets, troubleshooting escalated issues, and contributing to documentation and reporting. The ideal candidate will have a strong technical background, a passion for customer satisfaction, and expertise in SaaS billing software. This is a hybrid role requiring 1-2 days in the office weekly.

Support Specialist II, Customer Support (Tokyo)

Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to join our Support efforts as a Support Specialist II - Billing. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.This role requires being at the office 1-2 days a week.This role will report to a Customer Support Manager and will contribute directly to Vimeo’s Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.What you’ll do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver high-quality, timely responses to Billing-related support tickets submitted by customers</li><li class="leading-relaxed">Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff</li><li class="leading-relaxed">Contribute to support-related documentation, processes, and workflows</li><li class="leading-relaxed">Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders</li><li class="leading-relaxed">Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand</li></ul>Knowledge, skills, and abilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years in a billing-related support/customer service role/experience and a passion for achieving the highest level of customer satisfaction</li><li class="leading-relaxed">Prior experience with SaaS (Software as a Service) Billing software, preferably with in-depth knowledge of recurring billing, invoicing, subscription management functionalities, and tax calculations.</li><li class="leading-relaxed">Excellent written and spoken English communication skills.</li><li class="leading-relaxed">A knack for investigating unexpected technical issues and determining the cause(s).</li><li class="leading-relaxed">Ability to support our global customer base in a 24/7/365 environment.</li><li class="leading-relaxed">A quick learner who thrives in a fast-paced, high-energy environment.</li><li class="leading-relaxed">Experience in an omnichannel support organization, providing support via tickets, phone, and chat.</li><li class="leading-relaxed">Proactive mindset in approaching day-to-day work.</li><li class="leading-relaxed">Experience with Zendesk or other ticketing systems is a plus.</li><li class="leading-relaxed">Familiarity with video technology and other technical concepts is a plus.</li></ul>#LI-MM1About Us:Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at <a href="https://www.vimeo.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.vimeo.com</a>.Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

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We are seeking a highly motivated and creative Account Executive to join our dynamic sales team. This role provides essential support to the Sales Manager, covering the entire pre-sale and post-sale process, from brainstorming campaign ideas to building compelling proposals. It's an inside sales position with opportunities to grow into a client-facing role, focusing on major key accounts in the Consumer vertical (East Coast territory) including Technology, Automotive, CPG, Alcohol, Telecommunications, and Government & Federal Agencies. This hybrid role in Los Angeles requires 3 days in-office and involves domestic and international travel for client meetings and industry events.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>The Opportunity:We are seeking a highly motivated and creative Account Executive to join our dynamic sales team. You will be the essential support system for our Sales Manager, playing a critical role in the entire pre-sale and post-sale process. From brainstorming innovative campaign ideas to building compelling proposals, you are the engine that helps bring our advertising partnerships to life.This inside sales role is a fantastic opportunity for a driven individual with agency or media planning experience to grow into a client-facing sales position. 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We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then IGN Entertainment is the place for you.Compensation Range:Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The total salary compensation for this role is $85,000 - $95,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive .#LI-IGN #IGN

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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