Our Vizrt valuesCollaboration | Balance | RespectWe ask employees to truly commit to the culture and community here at Vizrt. Through active engagement and participation, striking that healthy balance between work and home, to respect and trust in your colleagues. Our colleagues are our superpower; they drive change, innovation and success within our company and in our industry.

vizrt

Vizrt Technical Consultant

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The Vizrt Technical Consultant will provide architectural guidance, hands-on support, and seamless communication between clients and the CS & product development team. This role involves identifying technical and operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. Responsibilities include driving customer adoption, coordinating operational support, collaborating with internal teams, gathering customer feedback, providing technical expertise and training, managing relationships, monitoring performance metrics, recommending innovative solutions, and developing documentation. The consultant will act as a technical lead on project delivery, assisting with onsite delivery, upgrades, and system configuration. The role requires a Bachelor's degree in a related field, experience in the Broadcast and Media industry, technical knowledge of broadcast engineering and Vizrt products, strong communication skills, and the ability to adapt to changing environments and client needs.

We are looking for a technically proficient and client-focused professional to provide architectural guidance, hands-on support, and seamless communication between clients and our CS &amp; product development team. This role involves identifying technical &amp; operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. By combining technical expertise with strategic collaboration, you will play a key role in driving adoption and optimizing both customer experience and product innovation.Customer Adoption and Utilization:<ul> <li>Drive and enhance customer adoption of products, solutions, and workflows through proactive engagement and evangelization</li> <li>Work closely with key account stakeholders to understand their operational needs and align product utilization accordingly</li> <li>Should act as an expert / advisor for solutions used within client infrastructure</li> </ul>Operations Support and Coordination:<ul> <li>Coordinate operational support to ensure seamless integration and functionality of products within the customer's environment. Ensure adoption of solution is maximised across all Vizrt products &amp; solutions</li> <li>Coordinate with support teams to address technical issues promptly and effectively, ensuring minimal disruption to customer operations. Escalate appropriately</li> </ul>Cross-Functional Collaboration:<ul> <li>Collaborate with internal CS teams including support, professional services, presales, and sales to deliver cohesive customer experiences</li> <li>Facilitate knowledge sharing and best practices across teams to optimize product performance and customer satisfaction</li> </ul>Feedback and Product Improvement:<ul> <li>Gather and analyze customer feedback to identify product enhancement opportunities. Channelling this feedback to Vizrt</li> <li>Provide actionable insights to the Vizrt Product Development team to improve product performance, usability, and value proposition</li> </ul>Technical Expertise and Training:<ul> <li>Serve as a technical subject matter expert for the customer, offering guidance on product features, configurations, and troubleshooting</li> <li>Conduct training sessions and workshops for key account stakeholders to maximize their proficiency and utilization of the software</li> </ul>Relationship Management:<ul><li>Act as a trusted advisor, offering strategic guidance and solutions to align with their business objectives and operational needs</li></ul>Performance Monitoring and Reporting:<ul> <li>Monitor and analyze product performance metrics and usage patterns within the key account</li> <li>Generate regular reports and updates on adoption rates, support issues, and customer feedback to internal stakeholders</li> </ul>Continuous Improvement and Innovation:<ul> <li>Self-develop and maintain knowledge of industry trends, competitor activities, and emerging technologies relevant to the customer's business</li> <li>Proactively recommend innovative solutions and enhancements to maintain competitive advantage and drive customer satisfaction</li> <li>To act as a Technical Lead/Advisor on all Project Delivery, liaising with the Project Team to ensure a full understanding of the Customers workflows is considered</li> <li>Work, in partnership with the Project team to assist with onsite delivery, upgrades and system configuration</li> <li>Assist in project management activities related to product implementations, upgrades, and customizations</li> </ul>Documentation and Knowledge Management:<ul> <li>Develop and maintain comprehensive documentation including user guides, FAQs, and best practices</li> <li>Contribute to knowledge management systems to facilitate self-service and support efficiency for the customer</li> </ul><ul> <li>Bachelor's degree in computer &amp; engineering in related fields</li> <li>Proven work experience in Broadcast and Media industry</li> <li>Technical Knowledge: In-depth understanding of broadcast engineering and workflows, Vizrt products and solutions</li> <li>Strong communication skills both written and verbal</li> <li>Ability to adapt to changing environments and client needs</li> <li>Flexible to travel to customer installation sites/Vizrt offices as required</li> </ul>More stories, better toldVizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. <a href="https://www.vizrt.com/vizrt" target="_blank" rel="nofollow noreferrer noopener" class="external">https://www.vizrt.com/vizrt</a>We offer a comprehensive benefits package that includes:<ul><li>Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.</li></ul><ul><li>Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.</li></ul><ul><li>Professional Development: Opportunities for ongoing training</li></ul>Join our team and take advantage of these benefits while working in a dynamic and supportive environment.<a href="https://www.vizrt.com/" target="_blank" rel="nofollow noreferrer noopener" class="external"></a>Recruitment Process for this role:1. Recruiter Screening2. Team Interview3. Case/ Code assignment4. Final Interview

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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Technical Compliance Process Officer

Finance Officer

Reconciliation Analyst

Customer Service Agent - English Speaking

Online Support Operator

Gaming Coordinator

Community Manager (Sports)

Basketball Trader

<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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