WaveApps

Director, Risk & Fraud

Product Designer

Manager, Engineering

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The Director, Fraud & Risk is a senior leader responsible for safeguarding Wave’s financial ecosystem across Canada and the US, spanning payments, payroll, invoicing and chargebacks. This role is pivotal in proactively identifying, mitigating, and managing financial and reputational risk. Reporting to the Chief Technology Officer, this leader will be responsible for developing and executing strategies to protect our platform, customers and business from financial crimes, operational risk, and regulatory threats, and drive responsible growth with close partnership with the compliance and legal function/organization.

<p class="my-4 text-gray-700 leading-relaxed">At Wave, we help small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2><p class="my-4 text-gray-700 leading-relaxed">The Director, Fraud & Risk is a senior leader responsible for safeguarding Wave’s financial ecosystem across Canada and the US, spanning payments, payroll, invoicing and chargebacks. This role is pivotal in proactively identifying, mitigating, and managing financial and reputational risk. Reporting to the Chief Technology Officer, this leader will be responsible for developing and executing strategies to protect our platform, customers and business from financial crimes, operational risk, and regulatory threats, and drive responsible growth with close partnership with the compliance and legal function/organization.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Here's how you'll make an impact:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and oversee the development and monitoring of key performance indicators for the risk and fraud teams and provide regular reporting/metrics to leadership including maintaining accurate loss forecasts.</li><li class="leading-relaxed">Oversee a team of risk analysts, team leads, and managers, and Lead and develop a high-performing, risk team by setting strategic direction, coaching leadership, and ensuring operational excellence.</li><li class="leading-relaxed">Own and evolve Wave’s enterprise fraud and risk management framework, including long-term strategy and annual roadmap.</li><li class="leading-relaxed">Oversee and manage the risk and fraud department’s budget, ensuring optimal allocation of resources and alignment with overall financial goals.</li><li class="leading-relaxed">Design, implement, and continuously refine risk and fraud policies, ensuring they effectively mitigate exposure across all business lines.</li><li class="leading-relaxed">Establish and maintain robust procedures and partner with product to proactively detect, prevent, and respond to fraudulent activities.</li><li class="leading-relaxed">Work with internal partners to develop and implement strategies, policies and processes to minimize fraud, shrink and chargebacks.</li><li class="leading-relaxed">Create and develop risk and underwriting performance reporting to drive awareness of decision accuracy and performance.</li><li class="leading-relaxed">Partner with CX teams to review escalations and manage recourse programs.</li><li class="leading-relaxed">Monitor industry and competitive trends to ensure Wave is aligned from a regulatory and market perspective.</li><li class="leading-relaxed">Provide oversight and guidance on complex or high-risk escalations, ensuring consistency with risk policies and business objectives.</li><li class="leading-relaxed">Act as a Subject Matter Expert on projects to improve and streamline Risk functions.</li><li class="leading-relaxed">Be a thought leader on technology and AI and how it can be used to improve employee and customer outcomes.</li><li class="leading-relaxed">Act as a key partner to Legal, Compliance, Finance, Product, and Engineering teams to embed risk mitigation across product design and customer experience.</li><li class="leading-relaxed">Own vendor relationships and roadmap for risk tooling (e.g., onboarding verification, transaction monitoring, chargeback mitigation).</li><li class="leading-relaxed">Lead incident response and root cause analysis for major fraud or risk events.</li><li class="leading-relaxed">Foster a risk-aware culture across the organization through education and influence.</li><li class="leading-relaxed">Ensure Wave’s fraud and risk programs align with regulatory requirements and industry best practices.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You'll thrive here by possessing the following:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's Degree in Business, Finance, Risk Management or related Field.</li><li class="leading-relaxed">10 years of experience in fraud or risk roles in fintech, payments, or banking industry, including experience leading a high-performing team that includes managers or team leads.</li><li class="leading-relaxed">Experience using Alloy, Plaid, and credit bureau vendors.</li><li class="leading-relaxed">Certified Fraud Examiner (CFE) Certification or similar designation.</li><li class="leading-relaxed">Extensive experience with fraud and risk management in both Canadian and U.S. financial ecosystems, including knowledge of regulatory requirements.</li><li class="leading-relaxed">Experience with chargeback operations.</li><li class="leading-relaxed">Understanding of AI/ML risk detection technologies.</li><li class="leading-relaxed">Previous experience scaling risk functions.</li><li class="leading-relaxed">Strong analytical and reporting skills, with experience developing KPIs and dashboards.</li><li class="leading-relaxed">Deep understanding of fraud prevention tools, onboarding risk, and transaction monitoring.</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here!</p><p class="my-4 text-gray-700 leading-relaxed">Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing careers@waveapps.com. We will work with you to meet your needs.</p>

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Iron Mountain is looking for data entry operators to join their team in Pesquería. As a data entry operator, you will be responsible for managing physical archives, digitizing, and capturing information from various clients at their facilities to process it according to company requirements. This role requires an organized, efficient, proactive individual with energy and a desire to grow.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

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<p class="my-4 text-gray-700 leading-relaxed">Iron Mountain is looking for data entry operators to join our team in Pesquería. Are you an organized and efficient person? This is the opportunity you've been waiting for!</p><p class="my-4 text-gray-700 leading-relaxed">As a data entry operator at Iron Mountain, you will be responsible for managing physical archives, digitizing, and capturing information from our different clients at their facilities to process it according to company requirements.</p><p class="my-4 text-gray-700 leading-relaxed">If you are a proactive person, with energy and a desire to grow, we await your CV at our email! Don't miss this opportunity to be part of our team at Iron Mountain!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6 months in data entry (preferably recent) and document validation</li><li class="leading-relaxed">Good spelling, speed, and numeric keypad handling.</li><li class="leading-relaxed">Education: completed high school</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Activities to perform:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Data entry</li><li class="leading-relaxed">Information verification</li><li class="leading-relaxed">Document management, box assembly, file movement.</li><li class="leading-relaxed">Handling of Gmail-Outlook, familiarity with email management</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Salary: $12,504 - Monthly (gross, weekly payment via BANORTE)</li><li class="leading-relaxed">Fixed schedule: Monday to Friday from 8 am to 6 pm</li><li class="leading-relaxed">Direct hiring by the company</li><li class="leading-relaxed">Job stability</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Legal benefits + superior benefits:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Grocery vouchers (5.4% of your base salary)</li><li class="leading-relaxed">Savings fund (5% of your base salary)</li><li class="leading-relaxed">Savings box</li><li class="leading-relaxed">Life insurance</li><li class="leading-relaxed">Punctuality bonus</li><li class="leading-relaxed">30-day Christmas bonus</li></ul><p class="my-4 text-gray-700 leading-relaxed">Workplace: CARRETERA A PESQUERÍA No. KM 1.5 S/N, PESQUERÍA, NUEVO LEÓN, CP. 66650</p>

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