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The Sr. Partner Innovation and Engagement Manager at PlayStation will drive initiatives to optimize partner experiences, from concept to reality.  Responsibilities include using partner journey maps to identify pain points and prioritize improvements, collaborating across teams to enhance the partner journey, and leading long-term projects for partner success.  This role requires fostering relationships with key publishing partners, designing loyalty programs, and utilizing data analysis to drive partner-centric initiatives. The successful candidate will lead cross-functional discussions, create compelling narratives for senior stakeholders, and champion a partner-first approach across PlayStation's programs and planning.

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<div class="job__description body"><div><p><strong>Why PlayStation?</strong></p>
<p>PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.</p>
<p>PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.</p>
<p>The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.</p></div><div><p><strong>Sr. Partner Innovation and Engagement Manager</strong></p>
<p><strong>San Mateo, CA / Hybrid&nbsp;</strong></p>
<p><strong>*</strong><em>PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires, with the freedom to work remotely otherwise. We will consider fully remote candidates who are able to come in for 'Moments that Matter'.&nbsp;</em></p>
<p>As the Partner Innovation &amp; Engagement Manager, you will drive our efforts to create, transform plans to action, and optimize exceptional experiences for our partners. You will be responsible for seeing concepts to reality, driving innovation, fostering partner-first advocacy, and enhancing brand reputation. Your role will involve collaborating with cross-functional teams to develop and implement innovative solutions that elevate our brand and strengthen partner loyalty.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Use partner journey maps and feedback to identify pain points and prioritize initiatives with highest ROI potential to improve our partner experience with PlayStation</li>
<li>Collaborate with cross-functional teams to enhance and optimize the partner journey, addressing gaps and improving outcomes.</li>
<li>Lead long-term, multi-year projects focused on enabling partner success and efficiency</li>
<li>Lead ideation sessions to generate bold ideas for improving the partner experience with PlayStation</li>
<li>Explore opportunities to integrate new technologies, services or experiences to enhance interactions with us and drive positive outcomes</li>
<li>Design and implement loyalty programs that build trust with our publishing and development communities</li>
<li>Foster relationships with key publishing partners to drive continuous feedback for partner experience improvements and turn them into plans of action</li>
<li>Lead cross-functional team discussions to set clear goals, roles and establish timelines for initiatives or PS Partners experience changes</li>
<li>Tag into assigned projects at any stage to provide support, drive alignment and see initiative through to successful completion, ensuring deliverables meet objectives and timelines</li>
<li>Craft compelling narratives to influence Sr. Level stakeholders and gain buy-in for partner experience improvements.&nbsp;</li>
<li>Elevate and advocate for a holistic PS Partners experience in all actions - presentation creation, participation in internal events and forums</li>
<li>Champion for partner-first and partner-centric approaches for PS Partners and its programs&nbsp;</li>
<li>Foster partnerships and collaborations with our cross-functional teams to have PS Partners and it’s programs represented consistently and widely in all long-term planning for all impacted or relevant teams.</li>
<li>Analyze data and trends to drive partner-centric initiatives&nbsp;</li>
<li>Work with teams to evaluate feasibility and prioritize initiatives that yield measurable improvements</li>
</ul>
<p><strong>Qualifications:&nbsp;</strong></p>
<ul>
<li>Strategic Thinking: Strong critical and strategic thinking to connect cross-functional experiences and elevate partner-focused service delivery.</li>
<li>Data-Driven: Experience analyzing data and feedback to drive actionable recommendations and improvements.</li>
<li>Project Leadership: Proven ability to lead cross-functional initiatives and deliver refined experiences that enhance partner success.</li>
<li>Communication &amp; Advocacy: Excellent communication, negotiation, and presentation skills; able to influence at senior levels.</li>
<li>Execution Excellence: Demonstrated ability to initiate, lead, and see projects through to completion (“starter and finisher”).</li>
<li>Collaboration: Strong facilitation and collaboration skills, able to lead ideation across diverse teams and align towards a shared goal.</li>
<li>Big Picture &amp; Detail-Oriented: Ability to see both the macro vision and finer details required for success.</li>
</ul>
<p><strong>Preferred Qualifications:&nbsp;</strong></p>
<ul>
<li>Familiarity with the relationship between publishers, developers, and PlayStation.</li>
<li>Background in the games industry or B2B customer experience.</li>
<li>Understanding of development and publishing processes.</li>
</ul>
<p>#LI-SV1</p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><span style="font-weight: 400;">&nbsp;<strong><em>Please refer to our&nbsp;<a href="https://www.playstation.com/en-us/legal/careers-privacy-notice/">Candidate Privacy Notice</a>&nbsp;for more information about how we process your personal information, and your data protection rights.</em></strong></span></p>
<p>&nbsp;</p>
<p><span style="font-weight: 400;">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.&nbsp;<br><br></span><span style="font-weight: 400;">Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.&nbsp;<br><br></span><span style="font-weight: 400;">In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click </span><a href="https://www.playstation.com/en-us/corporate/playstation-careers/#:~:text=connections%20and%20culture.-,Career%20benefits,-Working%20at%20PlayStation" target="_blank"><span style="font-weight: 400;"><strong>here</strong></span></a><span style="font-weight: 400;"> to learn more.</span></p></span></div></div><p class="body body--medium">This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.</p><p class="body">$135,800 - $203,800 USD</p></div></div><div><p></p>
<p><strong>Equal Opportunity Statement:</strong></p>
<p><em>Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.</em></p>
<p><em>We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.&nbsp;</em></p>
<p><em>PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.</em></p>
<p></p></div></div>

As the Director, Product for Financial Services at Wave, you'll define and execute the product strategy for payments and payroll offerings.  This includes managing the entire product lifecycle, from ideation to go-to-market. You'll lead cross-functional teams, conduct competitive analysis, gather customer feedback, define product performance models, and mentor a team of product managers.  You'll ensure solutions meet customer needs and align with business objectives, utilizing data-driven insights to optimize product performance.  A deep understanding of payments and payroll, including technologies, compliance, and regulatory requirements, is crucial.

Senior Manager, AI & Data Platform

<div class="section page-centered" data-qa="job-description"><div>We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.</div><div><br></div><div><span style="font-size: 11pt;">As the Director, Product for Financial Services, you will play a pivotal role in defining and executing the product strategy for our payments and payroll offerings. You will be responsible for managing the end-to-end product lifecycle, from ideation and development to go-to-market execution. You will also work cross-functionally with engineering, design, marketing, and customer success teams to ensure our solutions meet the evolving needs of our customers in growing their businesses. Your deep expertise in payments and payroll, combined with your ability to drive growth and innovation, will be key to your success in this role.</span></div></div><div class="section page-centered"><div><h3>Here’s How You Make an Impact:</h3><ul class="posting-requirements plain-list"><ul><li>Develop and own the product strategy for payments and payroll, aligned with the company’s growth and yearly objectives. Build and maintain a comprehensive product roadmap that prioritizes market opportunities, customer needs, and business goals.</li><li>Lead cross-functional teams in the development and launch of new features, ensuring timely delivery, adherence to quality standards, and alignment with customer expectations.</li><li>Conduct competitive analysis and stay abreast of trends and regulatory changes in the financial services industry, particularly payments and payroll, to identify new opportunities for product innovation.</li><li>Collaborate with key internal stakeholders (e.g., Engineering, Design, Compliance, Customer Success) and external partners&nbsp; and vendors to drive the successful implementation of product initiatives.</li><li>Gather and analyze customer trends (internally/externally) and&nbsp; feedback to continually enhance product offerings, ensuring our solutions meet the needs of customers in our prioritized segments.&nbsp;</li><li>Define product performance model with metrics and insights that identifies the levers and drivers. Ensure we are being proactive in maintaining the health growth of payments and payroll. Define and track key performance indicators (KPIs) for product success. Use data-driven insights to make informed decisions, drive continuous improvement, and optimize product performance.</li><li>Manage and mentor a team of product managers, fostering a culture of innovation, collaboration, and growth. Support the development of junior team members and ensure alignment with overall business objectives. Collaborate and support peers on the Customer and Product Leadership team.&nbsp;</li></ul></ul></div></div><div class="section page-centered"><div><h3>You Thrive Here By Possessing the Following: </h3><ul class="posting-requirements plain-list"><ul><li>10+ years of product management experience (at least 2 years in management), with a strong focus on financial services, specifically in payments and payroll.</li><li>Deep understanding of the payments and payroll landscape, including technologies, compliance, security and regulatory requirements, as well as customer needs in this space. Is both a product leader and a SME in financial services.</li><li>Proven experience leading cross-functional teams and managing product managers in a fast-paced, high-growth environment. Demonstrated strong team member that ensures the growth of the entire Customer and Product organization.</li><li>Strong data analysis capabilities to assess product performance and inform decisions. Ability to work with metrics and KPIs to drive product success.</li><li>Excellent verbal and written communication skills, with the ability to convey complex product ideas and strategies to both technical and non-technical stakeholders.</li><li>Ability to work closely with engineering teams, with a solid understanding of the technical aspects of product development in the financial services industry.</li><li>Bachelor’s degree in Business, Design, Finance, or demonstrated related experience.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>At Wave, you’re treated like the incredible human being you are.&nbsp;</div><div><br></div><div><b>Work From Where You Work Best: </b>We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours<b>.</b></div><div><b>We Care About Future You:</b> You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.</div><div><b>We Support the Full You: </b>We make a serious investment in your health &amp; wellness. When we think about benefits we think about body, mind, &amp; soul and we take this stuff very seriously.&nbsp;</div><div><b>We Take Care of the Fundamentals: </b>Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!</div><div><br></div><div>We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are.&nbsp; Contributing to an inclusive culture is a part of all of our job descriptions.&nbsp;</div><div><br></div><div>We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.&nbsp;&nbsp;</div><div><br></div><div>Are you ready to be a Waver? Join us!</div></div>