WebFX

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WebFX is seeking a Jr. Customer Success Specialist for their Nutshell team. This role involves serving as a strategic advisor to high-value customers, focusing on client onboarding, increasing product adoption and user engagement, and identifying upsell opportunities. The specialist will ensure customers maximize their Nutshell investment, improve satisfaction by understanding business needs, and act as the voice of the customer to influence product value. Responsibilities include managing accounts, driving usage, conducting business reviews, and contributing to account retention and expansion.

National Accounts Home Services Account Executive

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Jr. Customer Success Specialist (Nutshell)</h1>Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We’re Looking For</h2>We are looking for a Jr. Customer Success Specialist to serve as a trusted, strategic advisor to key stakeholders within your assigned high-value customer portfolio. You are responsible for client onboarding, increasing product adoption, and user engagement, while focusing on retention and identifying upsell opportunities. We want to ensure customers are getting the best possible return on their Nutshell investment, and that our product is helping grow their businesses and making them more efficient. As a Jr. Customer Success Specialist, you'll strive to improve customer satisfaction by understanding customers' unique business needs, being the voice of the customer, and influencing product value.Working Location:We're looking for a Jr. Customer Success Specialist who will join our team on-site at our office in Harrisburg, PAPosition Wants & Needs:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree - open to any fields of study</li><li class="leading-relaxed">0-2 years of experience in working with sales and customer success teams</li><li class="leading-relaxed">Digital Marketing, Technology, Tech Consulting, or Software Service Background</li><li class="leading-relaxed">Digital agency experience is a plus</li><li class="leading-relaxed">Exceptional communication skills</li><li class="leading-relaxed">A customer-oriented mindset, and an ability to understand customer needs and pain points</li><li class="leading-relaxed">Proven ability to create processes that streamline operations</li><li class="leading-relaxed">Proven track record and passion for client service, sales, and surpassing goals</li></ul>Qualities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Self-managed with excellent follow-through and initiative to get things done</li><li class="leading-relaxed">Energetic, “can-do” attitude and grit to work through obstacles and complex problem resolutions</li><li class="leading-relaxed">Excellent team player who works collaboratively to support the overall success of the business</li><li class="leading-relaxed">Creative problem solver</li><li class="leading-relaxed">Clear, responsive communication style</li><li class="leading-relaxed">Track record of strong communication and an investment in personal professional development</li><li class="leading-relaxed">Eager to develop positive relationships internally and externally to exceed goals</li><li class="leading-relaxed">Strong attention to detail and highly flexible to changing priorities</li><li class="leading-relaxed">Strong understanding of business operations and marketing strategy</li><li class="leading-relaxed">Commitment to gaining institutional knowledge and building relationships both internally and externally</li><li class="leading-relaxed">Willingness to use institutional knowledge to cut red tape</li><li class="leading-relaxed">Incredibly adaptable and ability to work both within and outside of normal processes when needed</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2>Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage a portfolio of high-value accounts</li><li class="leading-relaxed">Onboard and advise customers about the most appropriate Nutshell features for their specific business needs</li><li class="leading-relaxed">Drive usage and adoption to ensure customer success, ensuring that our customers are using Nutshell to its full potential</li><li class="leading-relaxed">Manage monthly and quarterly business reviews and customer outreach</li><li class="leading-relaxed">Identify new sales opportunities (up-sell or cross-sell) and drive account expansion with contextual offers and growing lifetime value</li><li class="leading-relaxed">Manage churn and increase customer retention</li><li class="leading-relaxed">Deliver timely and successful solutions according to customer needs and objectives</li><li class="leading-relaxed">Act as a point of escalation when required to help manage customer expectations</li><li class="leading-relaxed">Built relationships by providing consistent value and fostering customer loyalty</li><li class="leading-relaxed">Serve as the voice of the customer and act as a customer advocate</li><li class="leading-relaxed">Share customer feedback with internal teams, advocating for their business needs, and keeping cross-functional teams abreast of market needs</li><li class="leading-relaxed">Work with the key team in our organization focused on account retention and expansion (team currently drives $7M+ in revenue per year and this role will play a key role in continuing to increase that amount)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Get</h2>As a company<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunities to learn and thrive in a friendly, growing SaaS business</li><li class="leading-relaxed">A commitment to an inclusive environment that supports our diverse team</li><li class="leading-relaxed">The sincerity and commitment of an established company: excellent health benefits, 401(k) matching, an experienced leadership team, and a profitable, growing financial position</li><li class="leading-relaxed">The opportunity to help thousands of small businesses each day</li><li class="leading-relaxed">Trust and autonomy to ensure you can be the best version of you</li></ul>Opportunities for GrowthWebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.CompensationCompensation is very competitive and commensurate with experience and will consist of both base and incentive pay. Salary is negotiable based on experience.Why Choose WebFX?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We've been named the Best Place To Work in Pennsylvania 10 times 🎉</li><li class="leading-relaxed">We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Lancaster, and York, PA! AND we're continuing to grow! 🌱📈</li><li class="leading-relaxed">Entry-level roles - over 90% of our openings are open to brand new college grads! 🎓</li><li class="leading-relaxed">Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)</li><li class="leading-relaxed">Love animals? Cool, so do we! That's why we have a Pet Friendly Office 🐶</li><li class="leading-relaxed">Profit Sharing 💰</li><li class="leading-relaxed">Need that caffeine fix? On-site cappuccino machine, Little Amps Coffee Bar (with a barista!) & Tea Bar ☕</li><li class="leading-relaxed">Looking for a little extra workday fuel? Enjoy surprise catered breakfasts, lunches, mid-day snacks, and more!</li><li class="leading-relaxed">On-site Yoga sessions</li><li class="leading-relaxed">On-site Fitness Center 🏋️‍♀️</li><li class="leading-relaxed">150% Company Match Of Personal Charity Donations</li><li class="leading-relaxed">Our #FXBuilds program is set to positively impact 10,000 people around the world by 2024 - and every individual FXer’s work directly contributes! 🌍</li><li class="leading-relaxed">Supplemental Insurance</li><li class="leading-relaxed">100% Company Match 401K (up to 4%) 💰</li><li class="leading-relaxed">Generous Paid Time Off 🏖</li><li class="leading-relaxed">Employee Wellness Program, including a free FitBit and fitness challenges 👟</li><li class="leading-relaxed">Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books with incentive program to boot 📚</li><li class="leading-relaxed">Humanitarian Trips ✈️</li><li class="leading-relaxed">Health/Vision/Dental Coverage</li><li class="leading-relaxed">New Parent Support 👶🏿👶</li><li class="leading-relaxed">Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code</li><li class="leading-relaxed">Home Buyer Program 🏡</li><li class="leading-relaxed">Personal Desk Fund 💰</li><li class="leading-relaxed">Green Commute Benefits</li><li class="leading-relaxed">Pawternity Leave 🐱</li><li class="leading-relaxed">Merit-based promotions (we promote from within, you will move up and grow here!)</li><li class="leading-relaxed">The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients</li></ul>We have a <a href="https://www.webfx.com/our-hiring-process.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">multi-step interview process</a>, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. <a href="https://equality.webfx.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">You can learn more on our website here</a>!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.

BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people.Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. &nbsp; &nbsp; Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.https://bit.ly/3n6Fxdy

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this role</h3>The Client Success Manager (CSM) is the primary service owner for assigned clients, ensuring a consistent, high-quality, and client-first service experience. The role focuses on proactive client engagement, ownership of service performance, and continuous improvement.Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Client Experience & Relationship Management: - Act as the primary service representative. - Lead service reviews, VIP touchpoints, and client engagement. - Track all client interactions in ServiceNow.</li><li class="leading-relaxed">Service Ownership & Execution: - Own service metrics and client queues. - Triaging critical inquiries and managing escalations. - Ensure timely resolution and minimize backlog.</li><li class="leading-relaxed">Continuous Improvement & Inquiry Reduction: - Identify opportunities for efficiency and self-service. - Partner with Product and Engineering to improve workflows.</li><li class="leading-relaxed">Cross-Functional Collaboration: - Work closely with CSS, PEs, ACE, ACT, Data, and Product. - Ensure seamless handoff and operational consistency.</li><li class="leading-relaxed">Coaching & Capability Building: - Support CSS development and knowledge sharing. - Foster a high-performing, client-first culture. Success Metrics: - Strong client sentiment scores - Reduced escalations and backlog - Effective queue hygiene and workflow adherence - High-quality communication and ownership</li></ul>Skills & Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong client service orientation and communication skills.</li><li class="leading-relaxed">Ability to prioritize effectively and manage high-pressure situations.</li><li class="leading-relaxed">Familiarity with Aladdin tools, workflows, and ServiceNow preferred.</li><li class="leading-relaxed">Prior experience in client service, operations, or financial services.</li></ul>For New York, NY Only the salary range for this position is USD$0.00 - USD$0.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About BlackRock</h3>At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. 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We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEOC’s Know Your Rights poster and its supplement</a> and the <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">pay transparency statement</a>.BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email <a href="mailto:Disability.Assistance@blackrock.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Disability.Assistance@blackrock.com</a>. 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As a global investment manager and a leading provider of financial technology, our clients—from grandparents, doctors, and teachers to large institutions—turn to us for the solutions they need when planning for their most important goals. People join our firm from around the world to gain real-world experience while making an impact. Discover how you can have a career at BlackRock that's exciting, rewarding and full of possibilities.Read MoreFollow Us<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">[](https://www.linkedin.com/company/blackrock "LinkedIn")</li><li class="leading-relaxed">[](https://twitter.com/BlackRock "X")</li><li class="leading-relaxed">[](https://www.facebook.com/BlackRock "Facebook")</li><li class="leading-relaxed">[](https://www.youtube.com/user/blackrock "YouTube")</li></ul>© 2026 Workday, Inc. All rights reserved.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.