The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine. In addition, WebMD Health Services provides customizable health and wellness solutions for employers and health plans that help them improve the health of their employee and plan participant populations.

WebMD

Client Success Manager

HR Coordinator

Scientific Content Manager

Lead Writer, Interactives

Senior Well-being Programme Manager

Media Planner

Manager, Commercial Excellence

Enablement Specialist (Sales)

Senior Software Engineer

The Client Success Manager (CSM) is responsible for leading and managing client programs throughout their implementation and lifecycle. The primary goal is to ensure the smooth operation of client programs and align them with their strategies. This involves building and maintaining strong relationships with clients and internal teams. The CSM will also provide recommendations, guide client decisions, and address service issues, ensuring clients derive value from the services. The role requires project management skills to ensure the Client Delivery Team meets commitments and maintains service level agreements. The CSM will also need to be aware of the WHS products and services and be able to recognize the impacts of strategic changes and decisions to the operational flow of the program. The role is a precursor to the Sr. Client Success Manager position at WebMD.

Director, Strategic Accounts

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.<h4 style="margin-top: 0.0pt;margin-bottom: 12.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: small-caps;text-decoration: none;vertical-align: baseline;">overview:</h4><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health.&nbsp; We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives.&nbsp; Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically.&nbsp; Learn more at webmdhealthservices.com.</div>&nbsp;<div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.</div>&nbsp;<h4 style="margin-top: 0.0pt;margin-bottom: 12.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: bold;font-style: normal;font-variant: small-caps;text-decoration: none;vertical-align: baseline;">Position Description:</h4><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;padding: -4.5pt 0.0pt 7.5pt 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">WebMD Health Services is looking for a Client Success Manager (CSM) who will be the long-term, day-to-day, operational lead for our clients throughout their program implementation and lifecycle. The number one goal of the Client Success Manager is to ensure that our clients’ programs are operating smoothly and tracking to their defined program strategies.&nbsp; This is achieved by building and maintaining collaborative relationships with clients that ultimately produce high levels of client satisfaction.&nbsp; It also requires the development of strong relationships with internal team members and stakeholders, built on a mutual respect for ensuring that the client’s program is successful.</div><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;padding: 0.0pt 0.0pt 7.5pt 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">The Client Success Manager serves as the principal communication channel between the client and WHS for day-to-day operational activities.&nbsp; This includes supporting defined account strategies, providing program recommendations and guiding client decisions by drawing on experience, best practices and program participation data; minimizing service issues through active listening, effective negotiation and documentation; responding to client inquiries and requests, supporting program configuration, and ensuring that clients are deriving value from our solutions and services. The Client Success Manager also utilizes their project management skills to help ensure that the overall Client Delivery Team works together to fulfill their client commitments and maintain adequate service level agreements relative to timelines, quality standards, and budget.</div><div dir="ltr" style="background-color: rgb(255,255,255);margin-top: 0.0pt;margin-bottom: 0.0pt;padding: 0.0pt 0.0pt 7.5pt 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Client Success Managers maintain an increased depth of knowledge and understanding of both WHS products and services and the clients they serve. Knowledge of health and wellbeing program administration, best practices and industry trends will ensure success in the Client Success Manager role. Client Success Managers are able to view a program from end-to-end and recognize the impacts of strategic changes and decisions to the operational flow of the program.&nbsp; A proactive and consultative approach is a key to this role – Client Success Managers anticipate client needs and provide information in a language the client will understand. The person in this role must remain open-minded and entertain client requests where it makes sense or guide them to a more productive path to meet the goals of their request.&nbsp; Additionally, they are able to identify process issues and contribute to improvement initiatives.&nbsp; The role is a precursor to the Sr. Client Success Manager position at WebMD.</div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(38,38,38);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"> </div><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.</div>&nbsp;<h4 style="margin-top: 0.0pt;margin-bottom: 12.0pt;" role="heading" aria-level="3"><span style="font-family: Arial , sans-serif;color: rgb(18,149,204);background-color: transparent;font-weight: bold;font-style: normal;font-variant: small-caps;text-decoration: none;vertical-align: baseline;"> qualifications, skills and experience:</h4><ul style="margin-top: 0;margin-bottom: 0;"><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">1-3 years’ work experience in Account Management, Consulting, or Implementation with client-facing responsibilities</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Software Technology Services experience OR Healthcare Industry</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Experience working in enterprise organizations with multiple offices/locations</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Experience working in fast-growth, fast-paced, dynamic environments</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Independent time management skills</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Highly organized with success balancing multiple projects</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Proven responsiveness, managing client expectations effectively</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Logical thinker with sound problem-solving abilities</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Professional and client-friendly presence</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Proficient written communication, verbal communication and presentation skills</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Skilled use of Microsoft, G Suite and Atlassian products and adaptable to learning addition reporting and software tools</div></li></ul>&nbsp;<h4 style="margin-top: 0.0pt;margin-bottom: 12.0pt;" role="heading" aria-level="3">Willingness to travel up to 30% of the time preferred:</h4><ul style="margin-top: 0;margin-bottom: 0;"><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">BA/BS degree and/or MBA, MPH, Masters</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">PMP/Project Management Courseware</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Familiarity with wellness, disease management and health and benefits administration</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Prior accountability in 2 or more of the following areas: best practices, implementation, project management, consulting or business development in the healthcare environment</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Proven experience and background in people management, strategic planning, risk management, and change management</div></li><li style="list-style-type: disc;font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="font-size: 12.0pt;font-family: Arial , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Program Management and/or program strategy experience</div></li></ul>&nbsp;<h4 style="margin-top: 0.0pt;margin-bottom: 12.0pt;" role="heading" aria-level="3">Budgeted Range:</h4>$70,000 - $75,000 with full benefits included&nbsp;

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broadcom

Mainframe Technical Support Engineer

Senior AI Engineer

R&D Engineer IC Design

nissan

Bilingual Call Center Representative

Customer Service Agent

FT AIC Advisor

Part Time Advisor PostCredito

Yard Driver

This position focuses on providing high-level support and technical guidance within the Global Support Organization for multiple integrated product solutions. The role involves resolving complex issues, leading projects, improving customer experience, expanding knowledge of best practices, and mentoring team members. Responsibilities include troubleshooting, training, and acting as a subject matter expert, and proactively engaging with customers. The role requires the ability to handle high-pressure customer situations and drive them to a successful resolution. This role involves significant customer interaction and requires strong technical leadership.

A global infrastructure technology leader built on more than 60 years of innovation, collaboration and engineering excellence.&nbsp;

Please Note:1. If you are a first time user, please create your candidate&nbsp;login account before you apply for a job. (Click Sign In &gt; Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.<h2>Job Description:</h2>Job OverviewThis position is responsible for providing the highest level of omni-channel support and comprehensive technical guidance within the Global Support Organization across multiple, integrated product solution sets including proactively enabling customer self-service. This position requires the ability to work complex and diverse issues, creativity and excellent technical leadership skills. Engineers are expected to deliver a superior customer experience by role modeling our core principles of empathy, expertise, value, and speed.&nbsp;Key Responsibilities<ul><li>Promote Broadcom’s mission, customer promise and strategy; acts as a leader of change. Propose, lead and participate in multiple/strategic projects to improve the business/products/CX.</li><li>Willingly accepts and adapts to change in product(s) being supported, infrastructure/ technology and such. Lead others in adopting to product(s)/technology change. May act as a Designated Support Engineer for certain products/ customers.</li><li>Look for ways to improve CX such as usability enhancements to technology and processes within Global Customer Success.</li><li>Continually expands knowledge of Broadcom Support best practices, procedures and systems.</li><li>Be an active participant in all new local and global project initiatives and lead/coach/influence engineers in those projects.</li><li>Provide technology improvements/ tools for Support as part of VOE initiatives or other projects to advance new ideas and suggestions.</li><li>Provide coaching and mentoring to all team-members to assist with progressing the most complex issues including troubleshooting and recreating these issues. Work with BIA's, Support Delivery Manager, Product Management and Engineering to proactively identify team training needs. Develop and deliver training content including engineer onboarding training.</li><li>Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals. Assist/mentor others to prioritize and balance their workload and meet departmental goals by sharing their expertise.</li><li>Act as subject matter expert for multiple products and technologies by expanding expertise across multiple product sets and industry trends. Develop and deliver training on industry trends for the global support community.</li><li>Provide technical leadership in Broadcom communities to promote self-service and to promote customer-to-customer collaboration. Review information and answer questions on product Communities.&nbsp;Establish community forums and blogs. Proactively contact power users and encourage them to answer community questions.</li><li>Share knowledge with other engineers and customers by following KCS methodology and process. Drive customer self-service success using&nbsp;KCS methodology&nbsp;by reusing, creating, reviewing, updating, publishing and retiring knowledge. Lead and improve KCS success across the Global Support Organization.</li><li>Participate in user group meetings and customer webinars to provide or assist with customer education and training.</li><li>Act as a role model and lead KM success across GCS.</li><li>Leverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements, assess business impact and instill immediate customer confidence. Share environmental and product information regarding top volume driving and pipeline customers with team.</li><li>Leverage and expand relationships with key internal stakeholders (e.g., SaaS Ops, Sustaining Engineering, and senior-level management) to strengthen strategic partnerships to help customers achieve their business outcomes. Mentor colleagues to help them build relationships with key stakeholders.</li><li>Use problem solving skills and product knowledge to proactively prevent future customer's issues. Proactively share information/expertise regarding recent hotfixes and knowledge documents with the customer. Influence Product Management regarding product enhancements to improve the customer experience.</li><li>Research and investigate complex issues for Broadcom product defects for associated product(s). Use traces, dumps, debuggers, reviewing product code, scripts or other software tools as a precursor to involvement by the Sustaining Engineering team. Create code fixes when access to source code is available. &nbsp;Review product design documents.</li><li>Proactively lead and coordinate aged/escalated/complex issues to customer's satisfaction.&nbsp;Provide structured follow-up coaching for all team-members.&nbsp;&nbsp;</li><li>Partner with internal and external key stakeholders to identify customer's business impact and influence the prioritization of defects/issues to create fixes, product and documentation enhancements to improve the customer experience.</li><li>Communicate the Product Lifecycle and future direction for the supported products or product line. Actively participate in scrum team reviews which include documentation and supportability requirements, provides feedback in end of scrum demos and shares new product features and integrated product solution sets with the team.</li><li>Create and assist others in creating lab environments to replicate customer issues. Create, test and implement diagnostic tools for the global support community to improve product supportability and reduce time to resolution.</li><li>Improve product quality by identifying and documenting predominant customer issues which require assessment by the Business Insight Analysts.&nbsp;&nbsp;</li><li>Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.</li><li>Proactively contact customers to discuss product adoption and leverage cross-functional teams and proactive support playbooks to increase customer product adoption levels.&nbsp;&nbsp;</li><li>Cultivate a growth mindset. Continual focus on professional career development opportunities including product and industry certifications.</li></ul>Typical Role DefinitionSr Professional Staff. Possesses and applies a comprehensive knowledge of a particular field of specialization to complete complex assignments. Technical skills may cross fields. Works on complex and diverse issues where analysis of situations or data requires an in­depth evaluation of variable factors. Assignments are broad in nature and need ingenuity and originality to solve. Requires daily decision making capabilities and actions that are not reviewed by supervisor. Operates with substantial latitude for unreviewed action or decision. May be responsible for a project team with a defined scope of responsibility and set of deliverables. Has influence over team members; encourages focus on ingenuity and results. Reviews progress and evaluates results. Plans and assigns personnel for a given project or task, and recommends changes in procedures. Often plays a role in high­-level projects that have an impact on the company’s future direction. May be required to be on-call rotation afterhours and weekends.Job-Specific Authority and Scope<ul><li>Generally works without consulting their manager.</li><li>Independent decisions are made daily.</li><li>Examples of typical decisions without manager consultation:<ul><li>Develop and deliver training classes or webcasts.</li><li>Recommend changes to product design.</li><li>Recommend solutions to Sustaining Engineering.&nbsp;</li></ul></li><li>Typically has no direct reports.</li><li>Typically has no total staff.</li><li>Typically has a global geographic focus.</li><li>Typically does not manage a budget.</li></ul>Business Travel and Physical DemandsBusiness travel of approximately 10 or less percent yearly is expected for this position.Physical demands:<ul><li>Office environment. No special physical demands required.</li></ul>Preferred EducationBachelor's Degree or global equivalent in Computer Science or related field.Work ExperienceTypically has strong trouble­shooting and customer service skills with 10 or more years of technical support experience; or technical expertise in operating systems and/or database with five or more years as a programmer, with at least two years experience as a Principal Support Engineer.Skills &amp; Competencies<ul><li>Strong and proven customer service skills.</li><li>Strong communication skills; written, verbal and social media.</li><li>Strong and proven technical leadership skills.</li><li>Extensive analytical, troubleshooting and presentation skills.</li><li>Strong teamwork skills for inter­group cooperation.</li><li>Ability to handle high ­pressure customer situations and bring these situations to a successful resolution for the customer.</li><li>Ability to interface with customer onsite at a technical level.</li><li>Extensive knowledge of Broadcom products and technologies.</li><li>Ability to mentor and train other Technical Support Reps.</li><li>Ability to read dumps and proficient in coding languages.</li></ul>Certifications<ul><li>Appropriate certifications such as 300 level (or equivalent) knowledge of a CA product required.</li><li>Product line relevant or relevant 3rd party certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE, etc.) strongly preferred.</li><li>Programming language certification such as Sun SCJP, Microsoft MCSD, IBM Certified Application Developer are preferred.</li></ul>#Broadcomsoftware #LI-RemoteBroadcom is proud to be an equal opportunity employer. &nbsp;We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. &nbsp;We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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