Whatnot

Customer Experience Agent (German or Dutch Speaking)

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Customer Experience Agent

Category Marketing Manager- France

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

<p>Let's assess your Programming Patterns! 📋</p><p>- This assessment gives us an idea of your code architecture skills<br>- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.<br>- 10 Multiple Choice<strong> </strong>questions<br>- Average time to complete: 7<strong> </strong>to 10 minutes</p>

<p>Let's assess your OOPs skills! 📋</p><p>- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills<br>- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete:<strong> </strong>7 to 10 minutes</p>

<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

SuperPlay

QA Operation Manager

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As a QA Operations Manager at SuperPlay, you'll oversee and optimize in-game activities and live operations.  Responsibilities include configuring and validating promotions, features, and A/B testing across platforms (Android, iOS); managing game features and asset management through the backend system; performing manual testing; analyzing logs and investigating production issues; tracking KPIs and app performance; collaborating with various teams (Monetization, Product, Art, R&D); and proactively improving workflows.  You will ensure smooth execution and operational excellence for SuperPlay's growing portfolio of mobile games, including their upcoming Disney collaboration.

<p>One of the fastest growing game startups in the world.</p><p><br></p>

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<div class="col-lg-6 col-md-12 col-sm-12 positionInfo">
                            
                        </div> <div class="col-lg-6 col-md-12 col-sm-12 positionInfo">
                            <div class="row" ng-repeat="field in position.customFields.details | filter : field.value | orderBy : 'order' track by $index" ng-if="(legacyDesign || !isDescriptionField(field)) &amp;&amp; field.value">
                                <div class="col-lg-12 col-md-12 col-sm-12">
                                    <h3 class="smallTitle positionSubTitle brandColoredText" style="color: #3F455B !important;">Who are we?</h3>
                                    <div class="userDesignedContent company-description" ng-bind-html="field.value" rtl-direction-html="field.value"><p>Come and join a rapidly expanding mobile games company!</p><p>SuperPlay is a leading gaming company dedicated to creating unforgettable mobile gaming experiences. Founded in 2019 by industry experts from Playtika and Rovio, the company strives to develop innovative and exciting casual games that captivate millions of players worldwide and remain enjoyable for years to come.</p><p>Dice Dreams, our flagship game, has become a global sensation and a top-100-grossing hit, while Domino Dreams, our next big success, is also making a significant impact in the industry.</p><p>Our Newest Game – A Magical Collaboration with Disney!</p><p>Launching in 2025, our third game will bring beloved Disney stories and characters to life in an unforgettable gaming experience.</p><p>Our team, headquartered in Tel Aviv, is made up of talented, passionate, and ambitious professionals. And the future is even more exciting! Want to be part of our journey? Check out the job description below.</p></div>
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                            </div><div class="row" ng-repeat="field in position.customFields.details | filter : field.value | orderBy : 'order' track by $index" ng-if="(legacyDesign || !isDescriptionField(field)) &amp;&amp; field.value">
                                <div class="col-lg-12 col-md-12 col-sm-12">
                                    <h3 class="smallTitle positionSubTitle brandColoredText" style="color: #3F455B !important;">What will you do at SuperPlay?</h3>
                                    <div class="userDesignedContent company-description" ng-bind-html="field.value" rtl-direction-html="field.value"><p>As a Technical Operations Manager, you will be responsible for overseeing and optimizing in-game activities and live operations. This role involves coordinating across multiple teams and managing the technical aspects of live events, promotions, and game features to ensure smooth execution and operational excellence. Your key responsibilities include:</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Configure, validate, and manage promotions, features, live events, and A/B testing end-to-end, ensuring successful implementation across platforms (Android, iOS).</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Set up and control game features, pricing configurations, asset management, and segmentation through the Back-End system.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Perform basic manual testing on configurations and live features to confirm proper functionality and resolve issues before deployment.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Analyze logs, investigate live production issues, and reproduce bugs to provide detailed reports and ensure timely resolutions.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Track production alerts, logs, daily KPIs, and app performance using analytics tools to identify trends, issues, and opportunities for improvement.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Work closely with Monetization, Economy, Product, Art, and R&amp;D teams to align configurations and promotions with business goals and the monetization calendar.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Proactively identify and implement workflow enhancements to streamline operations and maintain high-quality standards.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Serve as a bridge between departments, managing technical requests and ensuring seamless coordination and execution of live operations.</p><p><br></p><p><br></p></div>
                                </div>
                            </div><div class="row" ng-repeat="field in position.customFields.details | filter : field.value | orderBy : 'order' track by $index" ng-if="(legacyDesign || !isDescriptionField(field)) &amp;&amp; field.value">
                                <div class="col-lg-12 col-md-12 col-sm-12">
                                    <h3 class="smallTitle positionSubTitle brandColoredText" style="color: #3F455B !important;">Who are you?</h3>
                                    <div class="userDesignedContent company-description" ng-bind-html="field.value" rtl-direction-html="field.value"><p>●&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in Information Systems, Industrial Engineering, or a related technical field (preferred).</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;At least 1 year of proven experience in a technical, operational, engineering, or QA-related role.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Strong technical aptitude with the ability to learn and operate multiple applications simultaneously.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with manual testing processes and workflows, particularly in live operational environments.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Highly attentive to detail, organized, and capable of managing multiple tasks and projects simultaneously.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Problem-solving and troubleshooting mindset, with a proactive and independent approach to work.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Sharp, assertive, hands-on go-getter who thrives under pressure and embraces hard work.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills in English.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Availability to work off-hours when necessary.</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Eagerness to continuously learn, improve processes, and solve challenges in a dynamic environment.</p><p><br></p><p><strong>Advantage:</strong></p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in Mobile QA - Huge advantage</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Scripting Language experience - Huge advantage</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;SQL proficiency- Advantage</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in CRM - Advantage</p></div>
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

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Unity Component System

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The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. Interact with buyers and sellers with a customer first attitude ensuring a positive experience. Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research and resolve open questions. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

<div><h2>🚀 Whatnot</h2>
<p>Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our<a href="https://www.whatnot.com/careers"> values</a>, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.</p>
<p>We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.</p>
<p>And, we’re growing. Whatnot has been one of the<a href="https://a16z.com/marketplace-100/"> fastest growing marketplaces</a> and we’re hiring forward-thinking problem solvers across all functional areas.</p>
<h2>💻 Role</h2>
<p>The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.</p>
<ul>
<li>Interact with buyers and sellers with a customer first attitude ensuring a positive experience</li>
<li>Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner</li>
<li>Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users</li>
<li>Work with other departments to troubleshoot, research and resolve open questions</li>
<li>Seek out opportunities to eliminate repeat contacts and improve the overall customer experience</li>
</ul>
<h2>👋 You</h2>
<p>Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.</p>
<p>A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:</p>
<ul>
<li>2+ years of support experience handling email and/or chat services.</li>
<li>Weekend availability required</li>
<li>Fluent in English, German and/or Dutch</li>
<li>Understanding of Ecommerce and Marketplace operations</li>
<li>Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.</li>
<li>Obsession with customers / being customer first / serving customers</li>
<li>Proactive problem-solver and process-improver</li>
<li>Knowledge of Collectibles is a plus</li>
<li>Bachelor's degree preferred</li>
<li>Previous start-up experience is a plus</li>
</ul>
<h2><strong>💰Compensation</strong></h2>
<p>€35,000/year to €42,000/year + benefits + equity</p>
<p>The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.</p>
<h2>🎁 Benefits</h2>
<ul>
<li>Flexible Time off Policy</li>
<li>Health Insurance options including Medical, Dental, Vision</li>
<li>Work From Home Support</li>
<ul>
<li>Home office setup allowance</li>
<li>Monthly allowance for cell phone and internet</li>
</ul>
<li>Care benefits</li>
<ul>
<li>Monthly allowance on both food and wellness</li>
<li>Annual allowance towards Childcare</li>
<li>Lifetime benefit for family planning, such as adoption or fertility expenses</li>
</ul>
<li>Retirement; Pension plan</li>
<li>Monthly allowance to dogfood the app</li>
<li>Parental Leave</li>
<ul>
<li>16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li>
</ul>
</ul>
<h2><strong>💛 EOE</strong></h2>
<p>Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.</p></div>