Whatnot

Customer Experience Agent (German or Dutch Speaking)

Director, Data Science (Revenue Analytics)

Engineering Manager, Infrastructure

Account Executive (Inside Sales)

Customer Experience Agent

Software Engineer, Foundations - Poland

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. Interact with buyers and sellers with a customer first attitude ensuring a positive experience. Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research and resolve open questions. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

<div><h2>🚀 Whatnot</h2>
<p>Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our<a href="https://www.whatnot.com/careers"> values</a>, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.</p>
<p>We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.</p>
<p>And, we’re growing. Whatnot has been one of the<a href="https://a16z.com/marketplace-100/"> fastest growing marketplaces</a> and we’re hiring forward-thinking problem solvers across all functional areas.</p>
<h2>💻 Role</h2>
<p>The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.</p>
<ul>
<li>Interact with buyers and sellers with a customer first attitude ensuring a positive experience</li>
<li>Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner</li>
<li>Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users</li>
<li>Work with other departments to troubleshoot, research and resolve open questions</li>
<li>Seek out opportunities to eliminate repeat contacts and improve the overall customer experience</li>
</ul>
<h2>👋 You</h2>
<p>Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.</p>
<p>A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:</p>
<ul>
<li>2+ years of support experience handling email and/or chat services.</li>
<li>Weekend availability required</li>
<li>Fluent in English, German and/or Dutch</li>
<li>Understanding of Ecommerce and Marketplace operations</li>
<li>Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.</li>
<li>Obsession with customers / being customer first / serving customers</li>
<li>Proactive problem-solver and process-improver</li>
<li>Knowledge of Collectibles is a plus</li>
<li>Bachelor's degree preferred</li>
<li>Previous start-up experience is a plus</li>
</ul>
<h2><strong>💰Compensation</strong></h2>
<p>€35,000/year to €42,000/year + benefits + equity</p>
<p>The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.</p>
<h2>🎁 Benefits</h2>
<ul>
<li>Flexible Time off Policy</li>
<li>Health Insurance options including Medical, Dental, Vision</li>
<li>Work From Home Support</li>
<ul>
<li>Home office setup allowance</li>
<li>Monthly allowance for cell phone and internet</li>
</ul>
<li>Care benefits</li>
<ul>
<li>Monthly allowance on both food and wellness</li>
<li>Annual allowance towards Childcare</li>
<li>Lifetime benefit for family planning, such as adoption or fertility expenses</li>
</ul>
<li>Retirement; Pension plan</li>
<li>Monthly allowance to dogfood the app</li>
<li>Parental Leave</li>
<ul>
<li>16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li>
</ul>
</ul>
<h2><strong>💛 EOE</strong></h2>
<p>Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.</p></div>

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<p>Explore gaming industy jobs in one of the leading Game Studios.</p>

Principal Engineer - Enterprise Applications

<div data-automation-id="jobPostingDescription" class="css-4r17ng"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>If you're passionate about autonomous vehicles, we would love to hear from you! The Autonomous Vehicles Program Management team is searching for a creative and experienced Technical Program Manager to lead the end-to-end development of new autonomous driving features for NVIDIA's autonomous vehicle platform. We are the leading artificial intelligence computing company and are paving the way with innovations in gaming, visualization, supercomputing and self-driving cars. As a key member of our Automotive Vehicles Program Team, you will be a key leader responsible for the software development execution of our autonomous driving software stack. NVIDIA gives automakers, Tier 1 suppliers, automotive research institutions, and start-ups the power and flexibility to develop and deploy breakthrough artificial intelligence systems for self-driving vehicles. Today, we are working with over 270 partners that are using our platform in the development of autonomous cars, trucks, shuttles and taxis.</p><p><br><b>What you'll be doing:</b></p><ul><li><p>Leading automotive software development across multiple engineering teams related to<span>&nbsp;</span>ADAS/Autonomy features.</p></li><li><p>Working with the engineering leads to define product and roadmaps, develop schedules, and drive the execution and tracking of these across the organization.</p></li><li><p>Coordinating release content and efforts with multiple program managers and engineering managers who own individual components.</p></li><li><p>Identifying and handling risks, and resolving issues that affect release scope, schedule and quality.</p></li><li><p>Establishing metrics to assess and improve product quality and execution.</p></li><li><p>Regularly communicating the program status and key issues to management and multi-functional teams within the organization.</p></li></ul><p></p><p><b>What we need to see:</b></p><ul><li><p>BS/MS Computer Science, Electrical Engineering or related field (or equivalent experience)</p></li><li><p>8+ years of recent Program/Product Management experience, including driving the planning and execution of complex software engineering projects, and releasing commercial products.</p></li><li><p>Proven experience in Automotive, Perception, Path Planning and/or AI.</p></li><li><p>Strong leadership and interpersonal skills. Demonstrated ability to collaborate on global projects across teams and time zones.</p></li><li><p>Experience with Jira and/or JAMA, to the point that you can comfortably guide an engineering team how to use these tools.</p></li></ul><p></p><p><b>Ways to stand out from the crowd:</b></p><ul><li><p>Proven experience leading end-to-end development of<span>&nbsp;</span>ADAS or self-driving<span>&nbsp;</span>features</p></li><li><p>Experience as software engineer, software QA or systems engineer.</p></li><li><p>Experience in a fast-paced Automotive OEM or supplier.</p></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p>The base salary range is 160,000 USD - 304,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.<div><div><div><div><div><div><div><p><span>You will also be eligible for equity and <a rel="noopener noreferrer" target="_blank" href="https://www.nvidia.com/en-us/benefits/">benefits</a>. </span><span><i><span>NVIDIA accepts applications on an ongoing basis.</span><span> </span></i></span></p><p></p></div></div></div></div></div></div></div>NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.<p style="text-align:inherit"></p><p style="text-align:inherit"></p></div>

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