White Hat Gaming

VIP Performance Specialist

Quality Assessor - Fraud

Senior Information Security Engineer

Head of Technical Compliance

Scala Developer

Platform Developers (Scala)

Moonspin is seeking a VIP Performance Specialist to enhance the quality of service provided by the Call Centre. This role involves building strong relationships with Hosts, Team Leaders, and Floor Managers. Key responsibilities include conducting Quality Assurance (QA) reviews, ensuring timely submission of scoring results, keeping Hosts updated on policy changes, and providing real-time assistance. The specialist will also act as a subject matter expert on product knowledge and processes, manage stakeholders by providing regular feedback and monthly performance reports, and maintain excellent attendance and timekeeping. The role requires flexibility to work in a 24/7 environment and under pressure, demonstrating a positive attitude and exceptional customer service.

<p><span>Moonspin is proud to offer industry leading Customer Support, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.</span></p>
<p><br></p>
<p><span style="text-decoration: underline"><span style="font-weight: bold">Purpose of the Role</span></span></p>
<p><br>To support the improvement of service quality offered by the Call Centre to our players by building strong working relationships with the Host you support, Team Leaders as well as the Floor Managers.</p>
<p><br><span style="text-decoration: underline"><span style="font-weight: bold">Duties and Responsibilities:</span></span></p>
<p><br><span style="text-decoration: underline"><span style="font-weight: bold">Quality Management:</span></span></p>
<ul>
<li>Conduct an agreed amount of QA reviews per Host per month.</li>
<li>Conduct an agreed amount of side-by-side reviews per host per month.</li>
<li>Ensure all scoring results are submitted by the agreed deadlines set by the QA Manager.</li>
</ul>
<p><br><span style="text-decoration: underline"><span style="font-weight: bold">Knowledge Management:</span></span></p>
<ul>
<li>Ensure your assigned Hosts are up to date on all new changes to policy/content timeously.</li>
<li>Assist your Hosts with real time questions and assistance while on shift.</li>
<li>Ensure that you are up to date with all product knowledge and processes to effectively evaluate quality of service, be a subject matter expert.<span style="text-decoration: underline"><br></span></li>
</ul>
<p><span style="text-decoration: underline"><span style="font-weight: bold">Stakeholder management:</span></span></p>
<ul>
<li>Ensure effective and regular feedback is maintained between yourself and the Team Leaders you are assigned to.</li>
<li>Compile a monthly report and share this with your assigned Team Leaders summarizing their team’s performance, including your observations and recommendations.<br><span style="text-decoration: underline"><br></span></li>
</ul>
<p><span style="text-decoration: underline"><span style="font-weight: bold">Attendance and Timekeeping:</span></span></p>
<ul>
<li>Absenteeism is kept to a minimum, leads by example, correct absence processes and policies adhered to when absent.</li>
<li>Late coming is kept to a minimum, and when lateness occurs, notification is provided to your manager.<br><span style="text-decoration: underline"><br></span></li>
</ul>
<p><span style="text-decoration: underline"><span style="font-weight: bold">Requirements:</span></span></p>
<ul>
<li>Grade 12 or equivalent.</li>
<li>Own transport.</li>
<li>Flexibility to work shifts in a 24/7 environment.</li>
<li>Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.</li>
<li>Excellent computer proficiency (MS Office – Word, Excel and Outlook).</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.</li>
<li>Self-managed, reliable and confident.</li>
<li>Able to think independently and on your feet.</li>
<li>Analytical and attention to detail.</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.</li>
</ul>
<p><br></p>
<p><em>Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.</em></p>

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Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

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If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.&nbsp;</p><p style="text-align:inherit"></p><p style="text-align:left"><b>What We Offer</b></p><p style="text-align:inherit"></p><p style="text-align:left">Location:</p>Bangalore,IND<p style="text-align:inherit"></p><p style="text-align:left">At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a target="_blank" href="https://hrportal.ehr.com/applied/"><span><u>benefits</u></span></a>.&nbsp;</p><p style="text-align:inherit"></p><p style="text-align:left">You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.</p><p style="text-align:inherit"></p><p><b><span>About Applied</span></b></p><p><span>&nbsp;</span></p><p><span>Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. 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Tech / MTech in Computer Science.</h2></li><li><h2>Proven experience as a Software Architect or similar role with experience of 10+ yrs in product development.</h2></li><li><h2>Minimum experience of 10+ years in core Java &amp; advanced features. E.g., streams, functional programming, virtual threads.</h2></li><li><h2>Minimum experience of 5+ years in Spring Boot &amp; associated Spring features.</h2></li><li><h2>Minimum experience of 4+ years of in driving/contributing towards HLD &amp; LLD, contribution towards code reviews &amp; coding practices (like clean code &amp; SOLID principles)</h2></li><li><h2>Minimum experience of 4+ years in building and driving microservices based architecture or large scale systems.</h2></li><li><h2>Strong in algorithms &amp; data-structures.</h2></li><li><h2>Experience in workflow frameworks. Examples - Temporal, Apache Airflow etc.</h2></li><li><h2>Experience in reactive programming.</h2></li></ul><p></p><p><span class="emphasis-2"><b>Good to have:</b></span></p><ul><li><h2>Good knowledge on Semiconductor domain.</h2></li><li><h2>Design, prototype, implement and test software and computer vision machine learning algorithms in Python.</h2></li><li><h2>Experience with scikit-image, Tensor Flow, PyTorch.</h2></li></ul><p></p><p>Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.</p><p></p><p></p><p><b>Additional Information</b></p><p></p><p><b>Time Type:</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Employee Type:</b></p>Assignee / Regular<p style="text-align:inherit"></p><p style="text-align:left"><b>Travel:</b></p>Yes, 20% of the Time<p style="text-align:inherit"></p><p style="text-align:left"><b>Relocation Eligible:</b></p>Yes<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Applied Materials is an Equal Opportunity Employer. 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