White Hat Gaming

VIP Host

Technical Compliance Analyst (Security-Focused)

Scrum Master

As a VIP Host at Moonspin, you will deliver exceptional customer service to VIP players, playing a critical role in their retention and increased revenue. You will ensure compliance with policies, meet monthly quality goals, and maintain efficiency in handling contacts. Responsibilities include escalating relevant issues, liaising with Account Managers, and building relationships with players through strong soft skills. Punctuality and adherence to attendance policies are also crucial for team operations.

<p class="my-4 text-gray-700 leading-relaxed">Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Purpose of the Role</h3><p class="my-4 text-gray-700 leading-relaxed">As a VIP Host at Moonspin, you play a critical role in delivering exceptional customer service to our most valued asset – our VIP player’s. Exceptional VIP support and retention is of the utmost importance; you play a direct role in the success and increased revenue from your VIP player base. It is of the utmost importance that you stay up to date with any Licensee or process change to ensure you are always delivering the best service to your VIP players. As a VIP Host you will be relied upon by your Team Leader to deliver upon the following aspects:</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Quality:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Meet monthly QA quality goals. Where goals are not met, you will need to ask for assistance from your Team Leader/Performance Specialist to ensure improvements are made.</li><li class="leading-relaxed">Compliance to all RG and compliance-related policies are always adhered to.</li><li class="leading-relaxed">Take ownership for updating yourself on any change to brand specific guidelines and process changes.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Productivity:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Efficiency and accuracy are important when delivering exceptional customer service. The following metrics will be monitored to ensure that you are on par with expectations and VIP team averages, and where agreed, be able to meet the monthly targets:</li><li class="leading-relaxed">Contacts – this comprises of Emails, Chats as well as Transferred chats.</li><li class="leading-relaxed">Average Handling Time (AHT) – to ensure we assist customers efficiently.</li><li class="leading-relaxed">Response times – ensuring that we respond to our VIP clientele in a timely manner.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">VIP tasks:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Escalate all relevant contacts as per agreed process and guidelines, minimizing any errors.</li><li class="leading-relaxed">Liaise where necessary with brand specific Account Managers regarding any VIP player contacts.</li><li class="leading-relaxed">Retention efforts are made as far as possible within agreed guidelines and expectations on every contact. This includes building relationships with your players through exceptional soft skills, noting soft facts, and rapport building.</li><li class="leading-relaxed">Manage and deliver on agreed admin tasks such as Shift Handover reports</li><li class="leading-relaxed">Monitoring and answering VIP related Slack messages and Emails.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Attendance:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">As a VIP Host, reliability is crucial. It's important that you're punctual and present for your scheduled shifts. We ask that any time off be used responsibly, as frequent or excessive absences can impact team operations.</li><li class="leading-relaxed">Late coming is kept to a minimum and only due to emergency and isolated incidents.</li><li class="leading-relaxed">Adhere to all Attendance related policies consistently.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent customer service background.</li><li class="leading-relaxed">Own transport.</li><li class="leading-relaxed">Flexibility to work shifts in a 24/7 environment.</li><li class="leading-relaxed">Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.</li><li class="leading-relaxed">Excellent computer proficiency (MS Office – Word, Excel, and Google Workspace – Gmail, Google Docs and Google Sheets).</li><li class="leading-relaxed">Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.</em></p>

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<p class="my-4 text-gray-700 leading-relaxed">Demiurge Studios is seeking an experienced Senior QA to help bring high-quality, world-class game experiences to players. You will be an integral part of a cross-discipline team focused on Dev QA for Around Game functionality. The ideal candidate is self-motivated, proactive in communicating quality risks and identifying ways to fill coverage gaps. The right candidate also has deep expertise in test plan design, documentation and execution. This position is full-time and short-term, with a possibility of extension.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, develop and execute functional test plans and test cases</li><li class="leading-relaxed">Contribute to Acceptance Criteria and testing estimates</li><li class="leading-relaxed">Collaborate and coordinate with external and internal stakeholders including Production, Engineering, Art, and/or UI/UX</li><li class="leading-relaxed">Proactively maintain testing priorities across all deliverables</li><li class="leading-relaxed">Report accurate defects with technical and visual reproduction steps and assist with defect triage as needed</li><li class="leading-relaxed">Create, update, and provide test status and reports for daily builds, features, back-end systems, and other assigned areas up through and including product certification</li><li class="leading-relaxed">Support cross-discipline team with Dev Support activities as needed: daily BVTs, technical troubleshooting, playtest coordination, regression testing as examples.</li><li class="leading-relaxed">Ensure the game meets internal/external quality goals</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-have Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4-6 years QA experience and track record of successfully shipped titles</li><li class="leading-relaxed">Prior experience in a Senior or Lead role in: Console certifications, Compliance, Accessibility, Shop, Back-end/API and other Around Game testing</li><li class="leading-relaxed">Additional specific experience in designing and executing tests for game functionality including: Voice Chat, Streamer Mode, Events, Player Profiles, Store, Anti-Cheat</li><li class="leading-relaxed">Experience working under a variety of agile and fixed-time development processes</li><li class="leading-relaxed">Experience with static analysis of requirements and designs in order to identify quality gaps and to inform test design</li><li class="leading-relaxed">Extensive experience with defect reporting/triage and root cause analysis</li><li class="leading-relaxed">Excellent command of test plan authoring and implementation</li><li class="leading-relaxed">Experience with test case & test artifact management, tracking & reporting</li><li class="leading-relaxed">Proficiency with Jira, Confluence, Excel and Google Suite</li><li class="leading-relaxed">Ability to identify and improve QA processes and tooling</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Professional demeanor with a team-focused attitude</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preference to Applicants With</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience testing on a range of platforms (PC/Console/Mobile)</li><li class="leading-relaxed">Knowledge of TCRs & XRs</li><li class="leading-relaxed">Experience with Localization testing</li><li class="leading-relaxed">Experience working on AA or AAA titles built in leading game engines</li><li class="leading-relaxed">Experience with automated testing, scripting, tools and/or accelerators</li><li class="leading-relaxed">Experience performing Compatibility, Security and Performance testing</li><li class="leading-relaxed">Bachelor’s degree or equivalent experience</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>About Us:</strong></p><p class="my-4 text-gray-700 leading-relaxed">Headquartered in Boston, MA at Demiurge you will find a studio with an amazing, collaborative culture and a deep respect for art in all our games. With over 20 years of game development expertise and teams all over North America our commitment to balanced and sustainable development is well known in the game community. We also provide co-development services to larger, best-in-industry game companies. In this capacity, Demiurge has worked with some of the industry’s biggest hitters on exciting projects including Marvel Snap, 2XKO, Marvel Puzzle Quest, and Teamfight Tactics to name a few. This is an exciting time to join Demiurge as we are developing our own independent titles as well. With tons of challenges and opportunities ahead we are always looking for great talent! If you are looking for an exciting, creative, and collaborative studio come join us on Demiurge's next journey!</p><p class="my-4 text-gray-700 leading-relaxed"><strong>DEI Statement:</strong></p><p class="my-4 text-gray-700 leading-relaxed">At Demiurge, we celebrate our differences and know that diverse perspectives empower us to build a stronger company and better games. We work hard to create an equitable, safe and accessible work environment where all Demiurgers are empowered to be themselves and do their best work regardless of race, age, gender identity, sexual orientation, religion or physical or mental ability. We thrive on self-reflection, healthy debate, and mindful listening. We respect each other's opinions and seek new ideas. We denounce hate, discrimination and racism in all forms.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What Demiurge Offers:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible work environment</li><li class="leading-relaxed">A variety of medical benefits with PPO options that start on your first day of employment</li><li class="leading-relaxed">Vision and Dental benefits</li><li class="leading-relaxed">Paid Sick Days</li><li class="leading-relaxed">Health Savings Account (HSA) - Available if you select a High Deductible Healthcare plan</li><li class="leading-relaxed">Healthcare and Dependent Care Flexible Spending Account (HC & DC FSA)</li><li class="leading-relaxed">401K eligible after 1000hrs</li><li class="leading-relaxed">Commuter Reimbursement Program for hybrid employees</li><li class="leading-relaxed">So. Many. Games. - Access to our huge game library!</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>As well as a State of the Art Boston Studio with in Office Perks:</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Free snacks and drinks!</li><li class="leading-relaxed">Demi-Lunch Tuesday - Lunch is on us!</li><li class="leading-relaxed">Game Night Food</li><li class="leading-relaxed">Ping Pong!</li><li class="leading-relaxed">Step Mania! Get your dance on!</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Demiurge Studios is an equal opportunity employer, dedicated to diversity, equity and inclusion. All employment decisions are made without regard to race, color, national origin, gender identity, sexual orientation, age, religion, disability, medical condition, pregnancy, marital status, or Veteran status. Demiurge Studios also makes workplace accommodations for individuals with disabilities or special needs.</em></p><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

VIP Host

Technical Compliance Analyst (Security-Focused)

Scrum Master

Job Details