White Hat Gaming

Responsible Gambling Specialist

QA Engineer (Data)

Site Reliability Engineer (SRE)

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Platform Developers (Scala)

Moonspin is seeking a Responsible Gambling Specialist to manage all Responsible Gambling queries, particularly for UK, ROW, and Ontario markets, ensuring compliance with policies and operational objectives. Responsibilities include managing workflow, handling chats, reviewing surveys, assisting support staff with queries, providing guidance to Team Leads, managing Slack communications, escalating refund requests and complaints, reporting trends to the team lead, and conducting peer assessments. The role requires sound knowledge of Responsible Gambling policies and procedures for various markets, self-motivation, pro-activeness, impeccable problem-solving skills, and the ability to work independently and think creatively. Successful candidates must attend compulsory monthly workshops.

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.
 Purpose of the Role
The incumbent will be the point of contact for all Responsible Gambling queries, particularly as it relates to the UK, ROW and Ontario Markets; and ensure that all compliance and operational objectives in this regard, are met whilst on shift.
 Responsibilities:
<ul>
<li>Manage workflow, resources and ensure that queries are dealt with within the guidelines of our Responsible Gambling Policy.</li>
<li>Handle all Responsible Gambling chats for the various markets and take the appropriate action, in accordance with our internal Policies and Procedures.</li>
<li>Review and address Survey Responses timeously.</li>
<li>Assist Language Support and Senior Support Hosts with any Responsible Gambling queries they deal with.</li>
<li>Provide guidance to Team Leads and Hosts in relation to Responsible Gambling queries.</li>
<li>Manage Slack and provide assistance relating to responsible gambling queries to Licencees as well as our extended team in Malta.</li>
<li>Escalate refund requests/ complaints, as they relate to Responsible Gambling, to the Complaints Team and extended Global Teams.</li>
<li>Inform the Responsible Gambling Specialist Team Lead of any Responsible Gambling trends/issues that arise.</li>
<li>Peer to peer assessments.</li>
<li>Adhoc duties. </li>
</ul>
 
Requirements: 
<ul>
<li>Sound knowledge of the Responsible Gambling Policy, as it relates to the various markets, as well as a keen understanding of the Processes and Procedures as it relates to these markets are imperative. </li>
<li>Must be self-motivated and pro-active.</li>
<li>Impeccable problem-solving skills and the ability to work independently and think outside the box. </li>
<li>Successful candidates will be required to attend compulsory monthly workshops/meetings. </li>
</ul>
 Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process

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All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy.&nbsp;By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.&nbsp; For additional details on how Optiv uses and protects your personal information in the application process, click here to view our&nbsp;<a href="http://www.optiv.com/job-applicant-privacy-notice" target="_blank" rel="noopener noreferrer">Applicant Privacy Notice</a>. 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