White Hat Gaming

Responsible Gambling Specialist

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Moonspin offers industry-leading Customer Service, Risk/Fraud, and Tech Development services globally. This role focuses on Responsible Gambling queries for UK, ROW, and Ontario Markets, ensuring compliance and operational objectives are met. The incumbent will manage workflow, handle chats, review survey responses, and provide guidance to teams on Responsible Gambling matters, escalating issues as needed.

<p class="my-4 text-gray-700 leading-relaxed">Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Purpose of the Role</h3><p class="my-4 text-gray-700 leading-relaxed">The incumbent will be the point of contact for all Responsible Gambling queries, particularly as it relates to the UK, ROW and Ontario Markets; and ensure that all compliance and operational objectives in this regard, are met whilst on shift.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage workflow, resources and ensure that queries are dealt with within the guidelines of our Responsible Gambling Policy.</li><li class="leading-relaxed">Handle all Responsible Gambling chats for the various markets and take the appropriate action, in accordance with our internal Policies and Procedures.</li><li class="leading-relaxed">Review and address Survey Responses timeously.</li><li class="leading-relaxed">Assist Language Support and Senior Support Hosts with any Responsible Gambling queries they deal with.</li><li class="leading-relaxed">Provide guidance to Team Leads and Hosts in relation to Responsible Gambling queries.</li><li class="leading-relaxed">Manage Slack and provide assistance relating to responsible gambling queries to Licencees as well as our extended team in Malta.</li><li class="leading-relaxed">Escalate refund requests/ complaints, as they relate to Responsible Gambling, to the Complaints Team and extended Global Teams.</li><li class="leading-relaxed">Inform the Responsible Gambling Specialist Team Lead of any Responsible Gambling trends/issues that arise.</li><li class="leading-relaxed">Peer to peer assessments.</li><li class="leading-relaxed">Adhoc duties.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Grade 12 or equivalent.</li><li class="leading-relaxed">Ability to work 24/7 shifts, including evenings, weekends, and holidays.</li><li class="leading-relaxed">Own transport</li><li class="leading-relaxed">Sound knowledge of the Responsible Gambling Policy, as it relates to the various markets, as well as a keen understanding of the Processes and Procedures as it relates to these markets are imperative.</li><li class="leading-relaxed">Must be self-motivated and pro-active.</li><li class="leading-relaxed">Impeccable problem-solving skills and the ability to work independently and think outside the box.</li><li class="leading-relaxed">Successful candidates will be required to attend compulsory monthly workshops/meetings.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process</em></p>

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NCR Voyix

Customer Engineer

Customer Engineer - Mandurah/Rockingham

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The Customer Engineer at NCR Voyix is responsible for the installation, maintenance, and repair of digital commerce equipment within an assigned territory, ensuring high customer satisfaction and operational continuity. This role involves diagnosing and resolving customer issues, installing and upgrading equipment, performing preventative maintenance, and managing parts inventory. The engineer will work to achieve key performance indicators, potentially including flexible shifts and travel, while representing NCR Voyix positively.

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About NCR VOYIX</h3><p class="my-4 text-gray-700 leading-relaxed">NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.</li><li class="leading-relaxed">May be requested to work outside of the assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.</li><li class="leading-relaxed">Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).</li><li class="leading-relaxed">Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, handheld terminals, and associated peripherals.</li><li class="leading-relaxed">Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).</li><li class="leading-relaxed">Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.</li><li class="leading-relaxed">Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools</li><li class="leading-relaxed">Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.</li><li class="leading-relaxed">Build working relationships with customers and develop informal communication channels with customer account at the local level</li><li class="leading-relaxed">Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.</li><li class="leading-relaxed">Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.</li><li class="leading-relaxed">Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management</li><li class="leading-relaxed">Maintain an appropriate parts inventory as well as parts record keeping.</li><li class="leading-relaxed">Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.</li><li class="leading-relaxed">Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.</li><li class="leading-relaxed">May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA</li><li class="leading-relaxed">May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;</li><li class="leading-relaxed">Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.</li><li class="leading-relaxed">May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects</li><li class="leading-relaxed">Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">BASIC QUALIFICATIONS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Clean Driving License required</li><li class="leading-relaxed">High School Diploma or equivalent years of related experience</li><li class="leading-relaxed">Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite</li><li class="leading-relaxed">Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work</li><li class="leading-relaxed">Excellent interpersonal skills/customer relationship skills required.</li><li class="leading-relaxed">High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.</li><li class="leading-relaxed">High level of personal integrity; Support and promote teamwork and cooperative effort.</li><li class="leading-relaxed">Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">PREFERRED QUALIFICATIONS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associates degree / certifications in a Technology Field preferred.</li><li class="leading-relaxed">Previous experience in NCR or similar equipment is a plus.</li><li class="leading-relaxed">Recognized qualification within the Electronics or IT Domain preferred.</li><li class="leading-relaxed">EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Offers of employment are conditional upon passage of screening criteria applicable to the job</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EEO Statement</h3><p class="my-4 text-gray-700 leading-relaxed">Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Statement to Third Party Agencies</h3><p class="my-4 text-gray-700 leading-relaxed">To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes</p><p class="my-4 text-gray-700 leading-relaxed">“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.