world relief

Education Volunteer Coordinator

Employment Coordinator (Limited- Term)

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Health and Wellness Coordinator - Limited Term

World Relief seeks an Education Volunteer Coordinator to equip volunteers to serve vulnerable people. The coordinator will recruit, train, and manage volunteers and interns for the Education Department's programs, services, and campaigns. Responsibilities include recruiting volunteers, managing internship programs, providing training, maintaining communication, providing technical support, and managing volunteer logs. The role involves collaborating with the Education Department and internal stakeholders and contributing to special projects. This is a limited-term position reliant on funding until July 1, 2026.

Grant and Development Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?&nbsp; Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. 

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. 

&nbsp;

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

&nbsp;

&nbsp;

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. 

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee &amp; immigrant services and advocacy.



This position is reliant upon funding and may be subject to modification or termination based on resource availability.



POSITION SUMMARY:

World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.&nbsp; &nbsp;World Relief Quad Cities seeks a Education Volunteer Coordinator to equip volunteers to serve people in vulnerable situations. The Education Volunteer Coordinator recruits, trains, and manages volunteers and interns of World Relief Quad Cities for programs, services, and campaigns related to the Education Department.&nbsp;





This is a limited-term position funded through a grant agreement until July 1, 2026 and contingent upon funding extension.

ROLE &amp; RESPONSIBILITIES:<ul><li>Recruit volunteers for one-time needs and longer assignments (including but not limited to Education volunteers, ESL teachers, childcare volunteers, youth mentors, and summer camp volunteers).&nbsp; &nbsp;</li><li>Recruit and supervise academic year and summer internship programs in Education as well as manage interns’ tasks&nbsp; </li><li>Oversee volunteer and intern onboarding process, provide role-specific training, provide ongoing training as needed&nbsp; &nbsp;</li><li>In collaboration with Education Department and internal stakeholders, determine volunteer assignment needs for team and individual volunteers and interns&nbsp; &nbsp;</li><li>Maintain routine correspondence with volunteers and other internal/external customers&nbsp; &nbsp;</li><li>Provide ongoing technical support and follow up with volunteer teams, individuals, interns&nbsp; &nbsp;</li><li>Manage/maintain online and/or paper volunteer logs and report on volunteer activities for federal or private grants and internal use&nbsp; &nbsp;</li><li>Collaborate with Quad Cities Leadership Team and Community Engagement Team on special projects as needed for event planning, campaigns, development, and community relationships related to Education&nbsp;</li></ul>

JOB REQUIREMENTS:<ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs <a class="postings-link" href="https://worldrelief.org/values/">Core Beliefs</a>, <a class="postings-link" href="https://worldrelief.org/statement-of-faith-details/">Statement of Faith</a>, <a class="postings-link" href="https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf">Christian Identity</a> and <a class="postings-link" href="https://www.nae.org/for-the-health-of-the-nation-publication/">National Evangelicals For the Health of The Nation document</a></li><li>At least 1 year of experience working in a cross-cultural context&nbsp; &nbsp;High school diploma required; Bachelor’s degree preferred in social service-related field, communications, non-profit management or equivalent combination of education and experience&nbsp; &nbsp;</li></ul><ul><li>&nbsp;Previous experience working with vulnerable populations, especially immigrants&nbsp; &nbsp;</li><li>Previous experience organizing groups of volunteers&nbsp;</li><li> &nbsp;Valid driver’s license, good driving record, and access to a reliable vehicle required &nbsp;</li></ul>

PREFERRED QUALIFICATIONS:<ul><li>Outstanding organization, communication, public relations, public speaking and interpersonal skills&nbsp; </li><li>&nbsp;Warm, enthusiastic personality able to inspire others to action&nbsp; </li><li>Excellent computer skills, including fluency with Microsoft Office and Outlook, as well as ability to manage data&nbsp; &nbsp;</li><li>Self-motivated and able to plan and achieve goals with minimal supervision&nbsp; &nbsp;</li><li>Must have ability to multi-task, be detail oriented and organized&nbsp;</li><li>Willingness to work flexible schedule to include working evenings and/or weekends &nbsp;</li></ul>

<div>$18.50 - $20.50 an hour</div>

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

&nbsp;

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

&nbsp;

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

&nbsp;

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

&nbsp;

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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