Wrike

Customer Success Manager

Solutions Growth Manager (Klaxoon & Emerging Solutions) - SMB

IT Helpdesk Engineer

Marketing Operations Program Coordinator

QAA Engineer

Staff Backend Engineer

Account Manager (French)

Wrike is seeking an energetic and empathetic Customer Success Manager to partner with customers to maximize their investment. You will focus on helping customers unlock their team's potential and increase productivity. Responsibilities include understanding customer goals, offering advice, and being the voice of the customer. You will work with the Global Customer Success Team and work alongside other CSM's. You'll be responsible for owning the gross and net retention of accounts, understanding customer use cases, providing guidance on optimizing Wrike, identifying upsell opportunities, building Success Plans, conducting Executive Business Reviews, reviewing customer workspaces, and partnering with the marketing team. You will also advocate for customers and help shape product evolution.

Office Coordinator

<div><div>Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.</div> <div>&nbsp;</div> <div><strong>Our vision:&nbsp; </strong>A world where everyone is free to focus on their most purposeful work, together.&nbsp;</div> <div>&nbsp;</div></div><div><h3><strong>Ready to become a Wriker?</strong></h3> <p><span style="font-weight: 400;">Wrike is looking for an energetic, passionate, empathetic and tech-savvy Customer Success Manager to partner with our customers throughout their journey to ensure they maximize the value of their investment. As a business processes strategist and change management advisor, you will be focusing on helping our customers unlock their teams’ potential and raise the bar on productivity and collaboration through Wrike. It’ll be your job to understand your customers’ goals &amp; success metrics, offer tailored advice on best practices, and be the voice of the customer within our organization.</span></p> <h3><strong>More about Your team</strong></h3> <p><span style="font-weight: 400;">You will be part of the incredible Global Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.</span></p> <h3><strong>How You’ll Make an impact&nbsp;</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to work effectively in English, and ideally Spanish</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the gross and net retention of the accounts in your book of business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build Success Plans &amp; conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with our marketing team to identify references and case studies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterback your accounts by overseeing multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.</span></li> </ul> <h3><strong>You will achieve your best if you have</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a customer facing-role (2+ years) supporting mid market clients, ideally in an account management or customer success/services role.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with marketing teams, IT teams, PMO teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to build and maintain strong relationships with a diverse set of clients, including executives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are knowledgeable, experienced in project management, business process redesign, and change management.</span></li> </ul> <h3><strong>You will stand out with&nbsp;</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Wrike’s financial impact</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong public speaking skills: able to lead C-Level conversations around business optimization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passionate about teaching/instilling knowledge in others</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Willing to dive into technical details of a product to understand it thoroughly</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent organization, note taking, project management, and time management skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Masterful project manager, overseeing and driving several concurrent initiatives&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">within an account and/or across a portfolio of accounts.</span></li> </ul> <h3><strong>What’s next?</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Interview with a recruiter&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hiring Manager interview&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interview with a CSM</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Cultural fit interview</span></li> </ul> <p><span style="font-weight: 400;">&nbsp;#LI-AT1</span></p></div><div><h3><strong>Who Is Wrike and Our Culture</strong></h3> <div>We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.</div> <div>&nbsp;</div> <div> <div><strong>Hybrid work mode</strong></div> <div><br>Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.</div> </div> <h4><strong>Our persona&nbsp;</strong></h4> <div><strong>💡&nbsp; Smart:</strong> We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.</div> <div><strong>💚&nbsp; Dedicated: </strong>We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!</div> <div><strong>🤗&nbsp; Approachable:</strong> We're friendly, easy to get along with, considerate, and helpful.&nbsp;</div> <h4><strong>Our culture and Values&nbsp;</strong></h4> <p><strong>🤩 Customer-Focused</strong></p> <p><strong>We care about our customers. </strong>We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.</p> <p><strong>🤝 Collaborative</strong></p> <p><strong>We work as one and win together, </strong>each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.</p> <p><strong>🎨 Creative</strong></p> <p><strong>We strive to succeed through continuous innovation. </strong>It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.&nbsp;</p> <p><strong>💪 Committed</strong></p> <p><strong>We believe in ownership at all levels of the organization, </strong>by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.</p> <div>&nbsp;</div> <div> <div>Check out our&nbsp;<a href="https://www.linkedin.com/company/wrike/life/3fd588bf-73e8-47be-9b0a-1933d404ea88/" target="_blank">LinkedIn Life Page</a>, <a href="https://www.wrike.com/wrike-company-culture/">Company culture page</a>, <a href="https://www.instagram.com/wriketeam" target="_blank">Instagram</a>, <a href="https://www.wrike.com/wrike-engineering/" target="_blank">Wrike Engineering Team</a>,&nbsp;<a href="https://medium.com/wriketechclub" target="_blank">Medium</a>, <a href="https://www.meetup.com/WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e" target="_blank">Meetup.com</a>, <a href="https://www.youtube.com/c/wriketechclub" target="_blank">Youtube</a> for a feel for what life is like at Wrike.&nbsp;</div> </div> <p><a href="https://www.glassdoor.com/Overview/Working-at-Wrike-EI_IE420969.11,16.htm"><img src="https://www.glassdoor.com/pc-app/static/img/partnerCenter/badges/eng_CHECK_US_273x90.png" alt="Check us out on Glassdoor."></a></p></div></div></div><div class="divider" role="separator"></div>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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This job posting is for career registration. Candidates who are interested in the company can register their career information. The company will then notify them of suitable positions. They will also receive information about recruitment events and new job openings. Business-level Japanese language skills are required for all positions. The company will review the registered information to find suitable positions, but may not contact applicants if no suitable positions are available. Registered information will be kept for a maximum of two years. The selection process will not consider submissions related to the 'Pokemon' series.

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<h3><em>「キャリア登録」とは？</em></h3><p>当社に興味・関心を持たれた方にご自身のキャリア（職務経歴）を簡易登録いただくことで、<br>
適したポジションがある場合、人事担当者から個別にご案内させていただく仕組みです。</p><p>また、ご経歴に合った採用イベントの開催や新規求人のオープン情報などがあれば<br>
ご案内させていただきます。</p><p>・希望するポジションが複数あるが、どこが最適か知りたい<br>
・いまは希望するポジションがないが、枠が出た場合にすぐに知りたい<br>
・中長期的に転職を考えており、タイミングが合えば選考に参加したい<br>
というニーズのある方は、ぜひご登録ください。</p><h3><em>注意点</em></h3><p>・すべてのポジションについて、ビジネスレベルの日本語能力は必須です。<br>
	（Requirements：Business level Japanese,all position）</p><p>・ご登録内容を踏まえ最適なポジションの検討を行いますが、<br>
	ご案内できるポジションがない場合、その旨のご連絡はいたしません。<br>
	※検討にあたりレジュメのご登録がない方については、<br>
		ご案内がお送りできない可能性がございます</p><p>・ご登録情報については2年を上限にお預かりいたします。<br>
	2年を経過した場合は削除をいたします。</p><p>・何らかの作品をお送りいただく場合、『ポケットモンスター』シリーズに<br>
	関連するキャラクター、企画、ゲームが含まれている場合は選考対象外とします。</p><p>・連絡先（メールアドレス）の変更や登録削除を希望される場合は、<br>
	応募受付メールへの返信、もしくは下記窓口からご連絡ください<br>
	https://www.gamefreak.co.jp/recruit/contact/</p>

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