Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Zelis 

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Zelis is a leading US-based company modernizing the healthcare financial experience. This role is for a Sr. Analyst (Associate Lead) in India, supporting global People & Culture Operations. The position involves day-to-day US and Global HR operations, execution and optimization of key HCM processes, with a focus on Workday transactions, data analysis, and process improvement. The team in India contributes to innovative solutions and fosters a collaborative work culture with professional growth opportunities.

Salesforce Tech Lead - Sales and Service

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Us</h2>Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why We Do What We Do</h2>In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview</h2>Zelis is a leading US-based company that operates in Healthcare Information Technology. We have established a Global Capability Center in India, and this position will provide Hire to Retire support as part of a Global People & Culture Operations team.We are currently seeking a skilled Sr. Analyst to join Team in India. The Sr. Analyst will play a vital role to support day to day US and Global HR operations (IC role with 70% transactional and 30% tactical), and execution and optimization of key HCM processes.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">KEY RESPONSIBILITIES</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintains in-depth knowledge of HR functions and systems, preferably Workday.</li><li class="leading-relaxed">Support day to day HR operations and Workday actions, including but not limited to core HCM, Benefits, Absence, Time Tracking, Performance, Recruiting, and Talent in the fulfillment of organizational goals.</li><li class="leading-relaxed">Take full accountability for Workday transactions and HR operational tasks, ensuring accuracy, timeliness, and compliance.</li><li class="leading-relaxed">Proactively improve HR workflows by identifying automation opportunities and optimizing processes particularly where new features in the Workday can be used to improve current processes and drive innovation and reduce manual effort across operations.</li><li class="leading-relaxed">Act as a Subject Matter Expert (SME) for Workday and HR operations, deliver training sessions to team members to build functional knowledge.</li><li class="leading-relaxed">Collaborate effectively in a global team environment, demonstrating initiative, ownership, and a solution-oriented mindset.</li><li class="leading-relaxed">Deliver analysis and interpret HR report data to support decision-making, while designing and maintaining dynamic dashboards in Power BI to visualize key workforce metrics and operational trends.</li><li class="leading-relaxed">Partner with P&C Technology on new Workday features/functions and recommend solutions/alternatives to mitigate business risk or efficiencies relative to these changes for processes in scope; additionally supporting any related testing as required to ensure accurate and quality information and process flow.</li><li class="leading-relaxed">Ensure that defined application controls are maintained and followed.</li><li class="leading-relaxed">Independent judgment and strong initiative combined with the ability to collaborate in a global team environment.</li><li class="leading-relaxed">Utilizes Excel and other applications, analyzes and logically presents data trend to users at many levels of the organizations.</li><li class="leading-relaxed">Perform additional duties as assigned, with flexibility and commitment to team success.</li><li class="leading-relaxed">Other duties as assigned</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">EDUCATION AND professional experience:</h2>Required:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">MBA or Bachelor’s degree in HR, or a related field</li><li class="leading-relaxed">5 to 8 years of experience in a similar role or HR operations</li><li class="leading-relaxed">Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy.</li><li class="leading-relaxed">Excellent verbal and written communication skills.</li><li class="leading-relaxed">Proficiency in Workday, Microsoft Excel, PPT - HR dashboards and working knowledge of ERP systems and ticketing tools.</li><li class="leading-relaxed">Ability to work independently and collaboratively in a fast-paced environment.</li><li class="leading-relaxed">Prior experience working in a Shared Services Center preferred, primarily supporting a Technology company.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">work environment:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expectation to work primarily in the Zelis-India office on a regular basis (minimum 4 days a week)</li><li class="leading-relaxed">Willingness to work outside of normal business hours as required to collaborate with teams outside of India.</li></ul>We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth. If you are a motivated and detail-oriented person who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Commitment to Diversity, Equity, Inclusion, and Belonging</h2>At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Employment Opportunity</h2>Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Accessibility Support</h2>We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

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This Senior Live QA Technician position at Creative Assembly involves testing award-winning Total War games, supporting launches, and managing back catalogue titles. The role requires strong communication and organizational skills, a methodical approach to identifying and reproducing player-reported issues, and excellent customer service. You will monitor social media and forums, prioritize tasks, and collaborate with development teams to ensure high-quality support pre and post-release.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Position at Creative AssemblyThis position is great for those with looking to make a move into development QA and be part of testing our award-winning series of Total War games. The role involves supporting launches across a range of titles that are currently in development as well as our back catalogue titles. As a Senior Live QA Technician, you will have the opportunity to work alongside multiple teams including Development and community to actively find, reproduce and log issues raised by our players.We are looking for someone with very strong communication and organisational skills who enjoys playing Total War and other strategy games who can apply a methodical approach to supporting titles prior to and post release for issues raised by players. They will need to be able to work with various disciplines within game development to collate reports from trawling various channels to escalate key issues and priorities. They should also have a strong understanding of excellent customer service to deliver outstanding customer support.The ideal candidate will have experience with Total War titles and have previous experience in either a Live QA, customer service, client support or a similar role. They will be familiar with development cycles for software/games and can work independently when required to complete tasks in the given time frames. They will have experience working to deadlines and be able to give objective, constructive assessments of titles and features.Key ResponsibilitiesThe primary functions of the role are to monitor, find and report defects reported by the community and aid in the reproducing of issues as required, Support game launches and relay key feedback to stakeholders across multiple departments and the development team.You will be responsible for ensuring our titles are supported pre and post release. You will thoroughly monitor social media spaces and forums to locate issues, judge priority and reproduce them.You will be able to prioritize tasks and work independently when required, supporting the team when the lead is absent, focusing on delivering meetings and reports to the highest standard and co-ordinating with the wider Total War team.Working with the Wider development team, you will aim to provide the highest quality support for each release within given deadlines. This will be achieved primarily through the logging and communicating of concise defects with the correct classification and Player support.Knowledge, Skill and ExperienceEssential<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficient time management and organisational skills, able to handle multiple tasks and meet set deadlines and priorities including the ability to adapt to change.</li><li class="leading-relaxed">Customer Support experience or relevant experience showcasing the ability to understand and empathise with players while communicating with them professionally.</li><li class="leading-relaxed">Excellent written and verbal communication skills with the ability to relay important information in the most suited format and to judge priority of information.</li><li class="leading-relaxed">Previous Senior QA Experience working in Games or Technical Customer Support experience</li><li class="leading-relaxed">A familiarity of Microsoft Office suite of software.</li><li class="leading-relaxed">Ability to follow set process and a methodical approach when investigating issues.</li><li class="leading-relaxed">Wide ranging experience playing a variety of PC video games including the grand strategy genre of games.</li><li class="leading-relaxed">A passion for video games and a desire to be part of the creative process involved in developing video games.</li></ul>Desirable<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience playing a wide range of titles in the Total War franchise both new and old.</li><li class="leading-relaxed">Experience of Community forums/social media interactions</li><li class="leading-relaxed">Knowledge of the development process and the various disciplines involved.</li><li class="leading-relaxed">Experience using bug and task tracking software ie Jira</li><li class="leading-relaxed">Knowledge of PC hardware and software on multiple platforms.</li></ul>About Creative AssemblyCreative Assembly crafts deep and detailed games that last, entertaining millions of players across the globe for decades.We are all game makers and we care deeply about the experiences we create. We empower our teams to make significant contributions to our games, supported by skills development and growth opportunities.We are located in Horsham, UK and Sofia, Bulgaria._Most roles at Creative Assembly arehybrid; what this looks like will be discussed during the interview process. For many teams this is 3 days a week in the studio. CA has the right to change requirementsbased on the needs of the business._We offer many benefits to support you and your family including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Additional medical and dental health insurance for you, your partner and kids, life insurance, and free health care screening</li><li class="leading-relaxed">Additional holiday allowance plus full studio closure over the Christmas and New Year period, as all Bulgarian Bank holidays</li><li class="leading-relaxed">Annual discretionary studio bonus</li><li class="leading-relaxed">Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance</li><li class="leading-relaxed">Public transportation card</li><li class="leading-relaxed">Monthly food vouchers</li><li class="leading-relaxed">Wellbeing support with an employee assistance programme</li><li class="leading-relaxed">Free games and merchandise plus access to our extensive games library</li><li class="leading-relaxed">Free breakfast every day - toast, cereals, yoghurts, fresh fruit, soft drinks and more in our fully stocked kitchen</li><li class="leading-relaxed">Options for subscribing to additional health, wellness and sports services</li><li class="leading-relaxed">Office massages</li><li class="leading-relaxed">Studio parties for you and your family; such as our Summer and Christmas parties, Children’s day party, wrap parties for game releases</li></ul>Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.Note to Recruitment Agencies: SEGA Europe Limited and our studios do not accept unsolicited candidate introductions from unauthorised third parties. For the avoidance of doubt, SEGA Europe is not liable for any fees, compensation or any other costs associated with the introduction of a candidate or recruitment services unless and until an agreement has been duly executed. Further details can be <a href="https://www.creative-assembly.com/note-recruitment-agencies" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">found here.</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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