Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost. The Zenoti platform is engineered for reliability and scale, using enterprise-level technology made available to businesses of all sizes from the single location brand to chains with over 500 outlets. Zenoti currently powers thousands of spas and salons in over 35 countries.

Zenoti

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Sales Development Representative

As a Customer Success representative, you'll focus on retaining customers and building brand loyalty. Your responsibilities include building valuable customer relationships, gathering product feedback, developing customer-focused processes, applying domain expertise to close deals, ensuring high user adoption, implementing best practices, and ensuring smooth onboarding. You'll be part of an innovative company in the wellness and beauty industry, working with a diverse team.

Pre Sales Engineer

<div>Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com &nbsp; &nbsp;</div><div> You will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model.&nbsp; Your responsibilities will include: <ul> <li>Building value based customer relationship</li> <li>Gathering intelligent product feedback and recommendations from the customers</li> <li>Developing customer focused processes for ensuring customer success</li> <li>Applying domain expertise to close deals</li> <li>Ensuring high user adoption of customer success management application</li> <li>Implementing best practices to improve customer success</li> <li>Ensuring smooth onboarding handoff</li> </ul> Skills you'll need: <ul> <li>A passion for customer success and laser focus on providing customer value;</li> <li>4+ years of overall experience in dealing with customers;</li> <li>Ability to understand, articulate, interact with, and manage customer expectations;</li> <li>Open to travel to customer locations on short notice, when required;</li> <li>Experience dealing with large, complex accounts building relationships at C- Level;</li> <li>A 4-year degree in any field;</li> <li>PMP is an added advantage;</li> <li>Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.</li> </ul> Why Zenoti? <ul> <li>Be part of an innovative company that is revolutionizing the wellness and beauty industry.&nbsp;</li> <li>Work with a dynamic and diverse team that values collaboration, creativity, and growth.&nbsp;</li> <li>Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.&nbsp;</li> <li>Attractive compensation.&nbsp;</li> <li>Medical coverage for yourself and your immediate family.&nbsp;</li> <li>Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. &nbsp;</li> <li>Regular social activities, and opportunities to give back through social work and community initiatives.&nbsp;</li> </ul> </div><div>Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

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