Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

Zenoti

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The job involves supporting the collections team and customer support by making collection calls and highlighting issues preventing timely payments. The intern will work with stakeholders to understand billing and collection issues, collaborate with third-party vendors to improve billing procedures, and prepare billing and collection reports. The role also includes supporting the monthly close cycle. The position is focused on ensuring timely payments and maintaining positive customer relationships in the SaaS industry.

Senior Software Engineer - Python/AWS

<div>Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com &nbsp; &nbsp;</div><div>&nbsp; Collection Intern Job Description: <ul> <li>Support the collection team and Customer support team with collection calls</li> <li>Highlight issues that are preventing timely payment and collaborate with VP of Finance and Revenue Manager to enable resolution of those issues with an aim of prevention of the issue reoccurring.</li> <li>Fully engage with Stakeholders to understand and advise on complex billing and collection issues.</li> <li>Work with third party vendors to develop and improve billing procedures and to enhance billing and collection efficiency.</li> <li>Prepares and distributes Billing and Collection reports to leadership, detailing AR and other metrics as needed.</li> <li>Support the monthly close cycle.</li> </ul> &nbsp; Position Overview:&nbsp;We are seeking a motivated and detail-oriented Collections Intern to join our team. As an intern, you will play a crucial role in supporting our collections efforts, ensuring timely payments, and maintaining positive customer relationships. This is an excellent opportunity to gain hands-on experience in the SaaS industry and develop valuable skills in customer communication, data management, and financial operations. &nbsp; Key Responsibilities: <ul> <li>Understand the Product: Gain a thorough understanding of our SaaS offerings, including features, benefits, and pricing models.</li> <li>Customer Communication: Utilize effective communication techniques to interact with customers regarding overdue payments.</li> <li>Payment Systems: Familiarize yourself with our payment processing systems and tools, such as billing software and CRM platforms.</li> <li>Data Management: Maintain accurate records of customer interactions and payment statuses in our database.</li> <li>Follow-Up Protocols: Adhere to protocols for following up with customers, including timing and frequency of reminders.</li> <li>Dispute Resolution: Handle disputes and escalations professionally and efficiently.</li> <li>Reporting: Assist in generating and analyzing reports on collection activities and outstanding accounts.</li> <li>Compliance: Ensure all collection activities comply with legal and regulatory requirements.</li> <li>Team Collaboration: Collaborate with other team members and departments to resolve issues and improve collection processes.</li> <li>Continuous Improvement: Stay open to feedback and continuously seek ways to improve your skills and the efficiency of our collections process.</li> </ul> &nbsp; Qualifications: <ul> <li>Currently pursuing a degree in Finance, Accounting, Business Administration, or a related field.</li> <li>Strong communication and interpersonal skills.</li> <li>Detail-oriented with excellent organizational abilities.</li> <li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).</li> <li>Ability to work independently and as part of a team.</li> <li>Eagerness to learn and adapt in a fast-paced environment.</li> </ul> &nbsp; Benefits: <ul> <li>Hands-on experience in the SaaS industry.</li> <li>Mentorship and guidance from experienced professionals.</li> <li>Opportunity to develop valuable skills in collections and financial operations.</li> <li>Flexible working hours to accommodate your academic schedule.</li> </ul> &nbsp; If you are enthusiastic about joining our team and contributing to our success, we encourage you to apply for this exciting internship opportunity! &nbsp;</div>

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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