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Zscaler

Technical Support Engineer

Portfolio Content Manager

Senior Technical Success Manager

Technical Success Manager

Product Support Engineer III - DLP

Principal Engineer, Center of Excellence

Senior Technical Support Engineer

Sr. Staff Software Development Engineer

Zscaler is seeking an experienced Technical Support Engineer to join its Customer Service team in Escazú, Costa Rica. This hybrid role involves providing expert front-line phone and email consultation to debug complex security and network problems, partnering with Engineering for testing and troubleshooting, documenting incident resolutions, mentoring team members, and analyzing customer use-cases to provide product input. The successful candidate will deliver high-impact customer experiences and identify innovative solutions within a customer-centric culture.

Senior Manager, Professional Services & Consulting

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Technical Support Engineer</h1>Escazu, CRIAbout ZscalerZscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.RoleWe are looking for an experienced Technical Support Engineer to join our Customer Service team, reporting to the Senior Manager, Product Support. This is a hybrid position based in Escazú, Costa Rica, requiring you to be onsite two days per week. You will be part of a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. Your focus will be on providing expert, hands-on support from the implementation phase and beyond to ensure customers achieve their goals and leverage our technology to its fullest potential within a customer-centric culture that fosters success and continuous growth.What you’ll do (Role Expectations)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide front-line phone and email consultation to independently debug complex security and network problems</li><li class="leading-relaxed">Partner with Engineering to assist customers with testing and troubleshooting while providing feedback on product improvements</li><li class="leading-relaxed">Document detailed entries for incident resolutions in the technical support database to ensure solutions are actionable for customers and the internal team</li><li class="leading-relaxed">Mentor team members on advanced troubleshooting techniques and support the development of ongoing training programs</li><li class="leading-relaxed">Analyze customer use-cases to provide impactful input on product direction through the entire product cycle</li></ul>Who You Are (Success Profile)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.</li><li class="leading-relaxed">You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.</li><li class="leading-relaxed">You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.</li><li class="leading-relaxed">You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.</li><li class="leading-relaxed">You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.</li></ul>What We’re Looking for (Minimum Qualifications)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience troubleshooting SSL, HTTP, and TCP/IP</li><li class="leading-relaxed">Familiarity with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization</li><li class="leading-relaxed">Background knowledge of Internet and Security technologies including SWG, Sandboxing, Firewalls, DLP, and VPNs</li><li class="leading-relaxed">Strong ability to efficiently read and analyze packet captures</li><li class="leading-relaxed">Bachelor’s degree in a technical field or equivalent professional experience</li></ul>What Will Make You Stand Out (Preferred Qualifications)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience using Terraform for network configurations</li><li class="leading-relaxed">Vendor certifications such as CCNA or equivalent technical credentials</li><li class="leading-relaxed">Working knowledge of web-based security including Security Proxies, NGFW, and SSL/IPSec VPNs</li></ul>#LI-IA1 #LI-HybridAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Various health plans</li><li class="leading-relaxed">Time off plans for vacation and sick time</li><li class="leading-relaxed">Parental leave options</li><li class="leading-relaxed">Retirement options</li><li class="leading-relaxed">Education reimbursement</li><li class="leading-relaxed">In-office perks, and more!</li></ul>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Know Your Rights: Workplace Discrimination is Illegal</a> link._Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.Apply for this job------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>First Name*Last Name*Email*PhoneCountry*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf---WebsiteLinkedIn ProfileHow did you learn about this job?*Select...If you selected Other please tell us how you learned about this job.Do you have the legal right to work in the country where you are applying to work?*Select...Do you require a work permit, visa or additional right to work support for the country where you are applying to work?*Select...If yes, please advise what support is needed:In what city and state is your primary residence? (e.g. San Jose, CA)*Do you currently work for, or have you previously worked for Zscaler?*Select...Current Company*Current Title*Zscaler Confidential Information *I AgreeIn consideration of Zscaler, Inc. or any of its subsidiaries (together referred to as “Zscaler”) granting the opportunity to apply for a position with Zscaler, I agree (a) to use Confidential Information for the sole purpose of evaluating a position with Zscaler, (b) that I will not disclose Confidential Information to anyone outside of Zscaler, (c) that all Confidential Information disclosed by Zscaler (and any derivative works thereof) remains the property of Zscaler, and no license or other rights to Confidential Information is granted or implied, (d) not to use the systems of my current employer to access any Confidential Information or download any Confidential Information onto the systems of my current employer, (e) immediately upon request, to return or destroy all the embodiments and copies of any Confidential Information, and (f) that “Confidential Information” means any nonpublic information disclosed to me by Zscaler, which Zscaler labels or otherwise identifies as confidential or a reasonable person would understand to be confidential.Zscaler Privacy Policy *I AgreeBy proceeding with your application or engaging in the recruitment process with you acknowledge that we will collect, use, and store your personal information in accordance with the data privacy notice linked below. Should you have any concerns or questions about how your personal data is handled, please don't hesitate to reach out to <a href="mailto:privacy@zscaler.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">privacy@zscaler.com</a>.<a href="https://www.zscaler.com/privacy/applicant-privacy-policy" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a>Have you been involved in procurement or contract award activities involving Zscaler as a government employee or official?*Select...To ensure compliance with laws on hiring government employees, please let us know if you have a potential conflict of interest. This may apply if you are a current or former government employee who is, or has been, involved in procurement or contract award activities for Zscaler products or services.---<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Voluntary Self Identification</h3>At Zscaler, we value diversity, equity, inclusion and belonging. We invite you to voluntarily respond to the question(s) below to help us measure the effectiveness of our outreach and recruitment. Responding is entirely voluntary and will not impact your application process. All responses will be kept confidential and handled in accordance with applicable privacy laws. Thank you for helping us create a more inclusive workplace.Sex*Select...---By checking this box, I consent to Zscaler collecting, storing, and processing my responses to the demographic data surveys above.*

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Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHO WE ARE:</h3>Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHO YOU ARE:</h3>Our data team serves through data engineering, data analysis, and data science. Our goal is to help uncover opportunities and make decisions with data. We partner with all department stakeholders across the company to develop deeper predictors of behavior, develop insights that drive business strategy and build solutions to optimize our internal and external experiences.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT YOU’LL DO:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Overseeing technological choices and implementation of data pipelines and warehousing philosophy</li><li class="leading-relaxed">Execute and serve as lead and/or SME on cross-organizational and cross-divisional projects automating our data value chain processes</li><li class="leading-relaxed">Promoting technical best practices throughout the data organization</li><li class="leading-relaxed">Design data architecture that is simple and maintainable while enabling Data Analysts, Data Scientists, and stakeholders to efficiently work with data.</li><li class="leading-relaxed">Mentor data team members in architecture and coding techniques.</li><li class="leading-relaxed">Serve as a source of knowledge for the Data Engineering team for process improvement, automation and new technologies available to enable best-in-class timeliness and data coverage</li><li class="leading-relaxed">Design data pipelines utilizing ETL tools, event driven software, and other streaming software.</li><li class="leading-relaxed">Partner with both data scientists and engineers to bring our amazing concepts to reality. This requires learning to speak the language of statisticians as well as software engineers.</li><li class="leading-relaxed">Ensure reliability in data pipelines and enforce data governance, security and protection of our customer’s information while balancing tech debt.</li><li class="leading-relaxed">Demonstrate innovation, customer focus, and experimentation mindsets</li><li class="leading-relaxed">Partner with product and engineering teams to design data models for downstream data maximization.</li><li class="leading-relaxed">Evaluate and champion new engineering tools that help us move faster and scale our team</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WHAT YOU’LL NEED:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extensive experience with data engineering techniques, Python and using SQL</li><li class="leading-relaxed">Familiarity and working knowledge of Airflow and dbt</li><li class="leading-relaxed">You are comfortable and have expertise in data engineering tooling such as Jira, Git, Buildkite, Terraform, Airflow, dbt and containers as well as GCP suite, Terraform Kubernetes, Cloud Functions</li><li class="leading-relaxed">You understand standard ETL patterns, modern data warehousing ideas such as data mesh or data vaulting, and data quality practices regarding test driven design and data observability.</li><li class="leading-relaxed">You enjoy being a high-level architect sometimes, and a low-level coder sometimes</li><li class="leading-relaxed">You are passionate about all things data: Big data, small data, moving and transforming it, its quality, its accessibility, and delivering value from it to internal and external clients</li><li class="leading-relaxed">You want ownership to solve for and lead a team to deliver modern and efficient data pipeline components</li><li class="leading-relaxed">You are passionate about a culture of learning and teaching</li><li class="leading-relaxed">You love challenging yourself to constantly improve, and sharing your knowledge to empower others</li><li class="leading-relaxed">You like to take risks when looking for novel solutions to complex problems. 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Technical Support Engineer

Portfolio Content Manager

Senior Technical Success Manager

Technical Success Manager

Product Support Engineer III - DLP

Principal Engineer, Center of Excellence

Senior Technical Support Engineer

Technical Success Manager

Sr. Staff Software Development Engineer

Job Details