Software Development&nbsp;<a href="https://www.linkedin.com/search/results/products/?origin=PRODUCT_PAGE_CATEGORY_CANNED_SEARCH&amp;productCategory=%5B%221027%22%5D" rel="noopener noreferrer" target="_blank" style="color: var(--color-action); background-color: var(--artdeco-reset-link-background-color-transparent);">Subscription Management Software</a>

Zuora

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The Technical Account Manager (TAM) at Zuora acts as a hands-on technical advisor and strategic partner for customers. This role involves deep dives into the Zuora platform, designing workflows, analyzing data models, writing SQL queries, and advising on API integrations. The TAM guides customers on architecting and scaling their subscription business, balancing technical problem-solving with strategic advisory. Collaboration with cross-functional teams is key to ensure solutions align with business goals and drive measurable success in the Subscription Economy.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Overview</h2>At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Team & Role</h2>We are looking for a Technical Account Manager to join our team!The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.This is a location-specific position that requires you to come into the office regularly to be most effective.Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.</li><li class="leading-relaxed">Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.</li><li class="leading-relaxed">Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.</li><li class="leading-relaxed">Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.</li><li class="leading-relaxed">Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.</li><li class="leading-relaxed">Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.</li><li class="leading-relaxed">Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).</li><li class="leading-relaxed">Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.</li><li class="leading-relaxed">Experience working directly with technical stakeholders to design data models, process flows, and system integrations.</li><li class="leading-relaxed">Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.</li><li class="leading-relaxed">Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.</li><li class="leading-relaxed">Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.</li><li class="leading-relaxed">Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.</li><li class="leading-relaxed">Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">#ZEOLife at Zuora</h2>As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive compensation, variable bonus and performance reward opportunities, and retirement programs</li><li class="leading-relaxed">Medical, dental and vision insurance</li><li class="leading-relaxed">Generous, flexible time off</li><li class="leading-relaxed">Paid holidays, “wellness” days and company wide end of year break</li><li class="leading-relaxed">6 months fully paid parental leave</li><li class="leading-relaxed">Learning & Development stipend</li><li class="leading-relaxed">Opportunities to volunteer and give back, including charitable donation match</li><li class="leading-relaxed">Free resources and support for your mental wellbeing</li></ul>Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location & Work Arrangements</h2>Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Commitment to an Inclusive Workplace</h2>Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Join a Company That Invests in YouSeeking Alpha is the world’s leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.What We're Looking ForWe are seeking a hands-on Data Engineering Team Leader to oversee our real-time data domain and lead the evolution of our data platform as it transitions from a heavy build-out to stability, quality, and scale.This role is responsible for maintaining, hardening, and extending our event processing infrastructure, focusing on adding targeted real-time processing capabilities to support analytics and informed decision-making. At Seeking Alpha, our decisions are deeply data-driven. This critical role is centered on maintaining, hardening, and extending our event processing infrastructure, with a primary focus on adding targeted real-time processing capabilities. Your work will directly support our analytics and enable informed, data-driven business decision-making based on production data. Specifically, you will be responsible for the core data component of capturing the clickstream events from the website, which is the foundational functionality for all our analytics.Looking forward, this role will help lead the team into its next phase: improving data quality and developer experience, investing in modern table formats (Iceberg), empowering analysts and data scientists, and continuously reducing cost and operational friction.This is a player–coach role, combining hands-on technical leadership with ownership, prioritization, and mentorship.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3>Own the end-to-end real-time and event data domain, including ingestion, processing, and downstream consumption.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure stability, correctness, and observability of existing streaming and near-real-time pipelines.</li><li class="leading-relaxed">Lead the design and implementation of select real-time processing components to support analytics and decision-making use cases.</li><li class="leading-relaxed">Define clear ownership, SLAs, and best practices for event data usage across the company.</li><li class="leading-relaxed">Lead the team’s investment in modern data infrastructure</li><li class="leading-relaxed">Drive architectural decisions with a long-term view on maintainability, cost, and scalability.</li></ul>Team Leadership & Execution<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, mentor, and support a team of data engineers; set technical standards and review designs and code.</li><li class="leading-relaxed">Act as a hands-on contributor in critical areas of the system.</li><li class="leading-relaxed">Own planning and prioritization, balancing new investments with platform stability and technical debt.</li><li class="leading-relaxed">Promote a culture of quality, documentation, and operational excellence.</li><li class="leading-relaxed">Partner with Data Analytics and Data Science teams to improve data accessibility, trust, and self-service capabilities.</li><li class="leading-relaxed">Improve observability across the data platform (data quality, freshness, lineage, failures).</li><li class="leading-relaxed">Explore and adopt AI-assisted development tools to improve engineering velocity and code quality.</li><li class="leading-relaxed">Stay current with emerging technologies in data engineering and analytics, and evaluate their relevance to the platform.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years of experience in Data Engineering, including ownership of production-grade data platforms.</li><li class="leading-relaxed">Proven experience in a technical leadership or lead IC role.</li><li class="leading-relaxed">Strong hands-on experience with Scala and Python.</li><li class="leading-relaxed">Solid experience with AWS, including S3, EC2, EMR, Kinesis, Firehose, Spark</li><li class="leading-relaxed">Strong understanding of event-driven and real-time architectures, even in maintenance-heavy environments.</li><li class="leading-relaxed">Strong experience with Airflow for orchestration of batch and near-real-time data pipelines, including production operations and troubleshooting.</li><li class="leading-relaxed">Deep knowledge of data warehousing and analytics workflows, including SQL.</li><li class="leading-relaxed">Ability to work across teams ( DevOps, IT, Dev, Product, and Analytics ) and translate business needs into technical solutions.</li></ul>Nice-to-Have Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with Apache Iceberg or other modern table formats (Delta, Hudi).</li><li class="leading-relaxed">Hands-on expertise with Redshift and/or Vertica, including performance tuning.</li><li class="leading-relaxed">Experience enabling analytics engineering workflows (dbt or similar).</li><li class="leading-relaxed">Exposure to supporting data science workloads in production.</li><li class="leading-relaxed">Strong opinions (and pragmatism) around observability, documentation, and cost management.</li></ul>

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