Advisory Solution Consultant, ITAM

At ServiceNow, our technology makes the world work for everyone. We are an ambitious team of change makers, innovating for customers and communities. This role as an ITAM Solution Consultant involves serving as a technical consultant to develop, position, and provide product-specific solutions during sales cycles. Key responsibilities include being a thought leader in IT Asset Management (ITAM) and Enterprise Asset Management (EAM), aligning with Product Management, creating enablement programs, generating pipeline, demonstrating solutions, and responding to RFIs/RFPs to secure technical wins.

Must Have

• Serve as ITAM and EAM thought leader for ServiceNow
• Develop and maintain alignment with Product Management and Engineering
• Create and own enablement/training programs for Solution Consultants and Sellers
• Generate and mature ITAM and EAM pipeline
• Demonstrate standard and tailored solutions to secure technical wins
• Respond to RFIs/RFPs to secure technical wins
• Scope and deliver Proof of Concept/Proof of Value engagements
• 10+ years professional experience
• 5+ years technical hands-on experience with ServiceNow ITAM or competitor products
• Exceptional communication and presentation skills
• Strong presales or ServiceNow implementation experience
• Experience in healthcare payer, provider, or life science organizations

Perks & Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Flexible or Remote work persona

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What You Get to Do In This Role:

The ITAM Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles that help achieve sales goals for an assigned territory (territory will be specific to a particular industry vertical, i.e., life science, healthcare provider, healthcare payer).

A representative list of core responsibilities of the ITAM Solution Consultant are listed below:

• Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management, cloud cost management), and Enterprise Asset Management (EAM) for ServiceNow
• Develop and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, roadmap additions and to relay feedback from the field & customers
• Create and own programs that enable / train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM
• Create and own efforts to generate and mature ITAM and EAM pipeline for customers (e.g., webinars, in person events, workshops)
• Contribute to and maintain a showcase of ITAM solutions created on the ServiceNow platform
• Assist the sales personnel in qualification of customer needs (discovery) and creation of business cases (i.e., business value assessments that help calculate measurable value for customers)
• Demonstrate solutions - both standard and tailored – to successfully secure the technical win
• Respond to requests for information / proposal (RFIs, RFPs) in a fashion that successfully secures the technical win
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects, as appropriate
• Support Marketing events – user conferences, trade shows, webinars, summits, practitioner workshops
• Stay current on competitive analysis and on understanding of how to best position ServiceNow solution to ensure we keep ahead of opportunities, obstacles, and challenges
• Understand business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, etc.
• Up to 20% travel require

Qualifications

To be successful in this role, we need someone who has the following

• 10+ years of relevant professional, post-collegiate experience, 5 of which must be technical, hands on experience with the ServiceNow ITAM product suite or key competitor software & hardware asset management products
• Exceptional communication and presentation skills, including technical and business concepts associated with optimizing/streamlining costs
• Ability to forge strong business relationships and connect with personnel at the staff through C-level (at customer accounts as well as with individuals within the ServiceNow ecosystem)
• Strong presales experience and mastery of the sales process OR strong ServiceNow implementation experience (as an implementation partner / vendor or customer)
• Experience working with or in healthcare payer, provider or life science organizations
• Located in Eastern or Central time zones, with willingness to support occasional customer interactions in the Pacific Time Zone, India Standard Time Zone and Central European Time Zone

For positions in this location, we offer a base pay of $126,375 to $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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