Area Collections Manager, Mumbai
PhonePe
Job Summary
PhonePe, headquartered in India, is a leading digital payments app with over 600 million registered users and a vast merchant network. The company is expanding into financial products and new consumer tech. This full-time Area Collections Manager role in Mumbai involves strategizing and driving collections for an assigned region, ensuring compliance, controlling delinquencies, and improving resolution rates. The ideal candidate will develop and execute collection strategies, optimize processes, and implement controls in line with regulatory guidelines, requiring strong business acumen, analytical skills, and stakeholder management.
Must Have
- Manage portfolio by strategizing and driving collections for the assigned region.
- Drive compliance to collection processes.
- Control roll rates and recovery of overdue from delinquent pool.
- Drive higher resolution rates across buckets.
- Develop and execute collection strategies.
- Identify, develop, and continuously improve collections process.
- Develop in-depth understanding of collections SOP and drive implementation.
- Design and implement Compliance & Controls for collections unit.
- Daily monitoring and regular reviews of delinquent portfolio.
- MBA/Graduate and above.
- At least 5 years experience in collections.
- Experience in New age NBFCs or Banks or Fintech.
- Decision making, work under pressure, effective communication.
Perks & Benefits
- Medical Insurance
- Critical Illness Insurance
- Accidental Insurance
- Life Insurance
- Employee Assistance Program
- Onsite Medical Center
- Emergency Support System
- Maternity Benefit
- Paternity Benefit Program
- Adoption Assistance Program
- Day-care Support Program
- Relocation benefits
- Transfer Support Policy
- Travel Policy
- Employee PF Contribution
- Flexible PF Contribution
- Gratuity
- NPS
- Leave Encashment
- Higher Education Assistance
- Car Lease
- Salary Advance Policy
Job Description
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Job Responsibilities:
- Managing the portfolio by strategizing and driving collections for the assigned region.
- Driving the compliance to collection processes in the assigned region
- Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies.
- Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience.
- Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.
- Identify, develop and continuously improve collections process to ensure overall efficiency
- Develop in an in-depth understanding collections SOP and drive implementation
- Accountable for designing and implementing Compliance &; Controls for collections unit in line with regulatory guidelines.
- Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations.
Functional Competencies
- Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct.
- Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
- Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.
- Results Oriented: Deliver on short-term goals and long-term milestones set by business.
Attributes we are looking for
- Must be MBA/Graduate and above and have at least 5 years; experience in collections.
- Experience in New age NBFCs or Banks or Fintech is mandatory.
- Decision making, work under pressure, Effective communication
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog._
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