Assoc Tech GFO

The Assoc Tech GFO will gain familiarity with Global Field Operations concepts, procedures, and methodologies. This role involves performing routine Global Field Operations duties under guidance, including receiving and responding to client and Field Engineering requests, creating, validating, and tracking service tickets, booking client appointments, coordinating essential parts, maintaining the call center, and monitoring service level agreements (SLAs). The individual will also communicate with cross-functional teams to ensure a fluid and cohesive process.

Must Have

• Familiarity with Global Field Operations concepts
• Performing routine Global Field Operations duties
• Receiving and responding to client requests
• Creating, validating, and tracking service tickets
• Using Unisys Dispatch Field Force Management tools
• Booking client appointments
• Coordinating essential parts
• Maintaining call center operations
• Monitoring service level agreements (SLAs)
• Communicating with cross-functional teams
• High School diploma or GED
• Less than 1 year of relevant experience

What success looks like in this role:

• Gains familiarity with Global Field Operations concepts, procedures and methodologies.
• With guidance, performs routine Global Field Operations duties, including:
• Receiving and responding to client and Field Engineering members requests,
• Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
• Booking client appointments,
• Access service arrangement,
• Coordinating of essential parts,
• Maintaining call center, and
• Monitoring service level agreements (SLAs), and
• Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

You will be successful in this role if you have:

High School diploma or GED required Generally, less than 1 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com_

. US job seekers can find more information about Unisys’ EEO commitment here_

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