Associate Distinguished Engineer - Salesforce Architect (Field Service)

Nagarro is a rapidly scaling Digital Product Engineering company that builds inspiring products, services, and experiences globally with over 18,000 experts across 37 countries. We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design, govern, and deliver scalable, secure, and high-performing field service solutions, ensuring alignment with enterprise standards and business objectives.

Must Have

• Define end-to-end Salesforce architecture for Field Service implementations
• Design scalable solutions using Service Cloud, Field Service Lightning, Experience Cloud, and platform capabilities
• Establish architectural standards, design patterns, and best practices
• Ensure solutions meet performance, scalability, security, and compliance requirements
• Architect solutions leveraging Salesforce Field Service (Work Orders, Service Appointments, Assets, Entitlements, Scheduling, Optimization, Dispatcher Console, Emergency Workflows, Skills-based routing, Service Territories, Operating Hours, Field Service Mobile App configuration and offline capabilities)
• Design complex scheduling and optimization strategies for large technician workforces
• Enable asset-centric service models and preventive maintenance use cases
• Lead and mentor Salesforce developers, admins, and consultants
• Review solution designs, configurations, and code for quality and compliance
• Drive architectural governance through design reviews and documentation
• Resolve complex technical issues and performance bottlenecks
• Design and oversee integrations with ERP, Inventory, IoT, GIS, and third-party scheduling systems
• Define integration patterns using REST/SOAP APIs, Platform Events, Change Data Capture, and Middleware (MuleSoft preferred)
• Architect data migration and data quality strategies
• Ensure data security, sharing, and compliance across integrated systems
• Architect automation using Flows, Apex, Lightning Web Components (LWC), and Validation Rules
• Optimize system performance for high-volume work orders and mobile users
• Define strategies for bulk processing, error handling, and monitoring
• Collaborate with Product Owners, Business Analysts, and business stakeholders
• Provide architectural input during backlog grooming, sprint planning, and release planning
• Translate complex technical concepts into business-friendly language
• Support UAT, go-live, and post-production stabilization
• Design Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules
• Ensure compliance with enterprise and regulatory standards (e.g., SOX, GDPR, HIPAA where applicable)
• Define CI/CD strategy and DevOps best practices using tools like Copado, Gearset, or Salesforce DevOps Center
• Deep expertise in Salesforce Service Cloud and Field Service Lightning
• Strong hands-on experience with Apex, LWC, SOQL, Flows, and Salesforce APIs
• Experience with Salesforce mobile and offline architectures
• Strong understanding of Salesforce limits and performance optimization
• Proven experience architecting large-scale Field Service solutions
• Strong understanding of field service business processes: dispatching, workforce management, inventory, and asset servicing
• Experience with multi-org, multi-cloud Salesforce environments
• Strong leadership, communication, and stakeholder management skills
• Ability to influence architectural decisions across business and IT teams
• Experience working in global, distributed Agile teams

Good to Have

• Salesforce Certified Technical Architect (CTA) or progress toward CTA
• Salesforce Certified Field Service Lightning Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Integration Architecture Designer
• Experience with industries such as Utilities, Manufacturing, Medical Devices, Telecom, or Energy

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Role Summary

We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design, govern, and deliver scalable, secure, and high-performing field service solutions. The architect will define end-to-end Salesforce architecture, lead complex implementations, and ensure alignment with enterprise standards and business objectives.

Key Responsibilities

Salesforce Architecture & Solution Design

• Define end-to-end Salesforce architecture for Field Service implementations
• Design scalable solutions using Service Cloud, Field Service Lightning, Experience Cloud, and platform capabilities
• Establish architectural standards, design patterns, and best practices
• Ensure solutions meet performance, scalability, security, and compliance requirements

Salesforce Field Service Expertise

• Architect solutions leveraging Salesforce Field Service, including:
• Work Orders, Service Appointments, Assets, and Entitlements
• Scheduling, Optimization, Dispatcher Console, and Emergency Workflows
• Skills-based routing, Service Territories, and Operating Hours
• Field Service Mobile App configuration and offline capabilities
• Design complex scheduling and optimization strategies for large technician workforces
• Enable asset-centric service models and preventive maintenance use cases

Technical Leadership & Governance

• Lead and mentor Salesforce developers, admins, and consultants
• Review solution designs, configurations, and code for quality and compliance
• Drive architectural governance through design reviews and documentation
• Resolve complex technical issues and performance bottlenecks

Integration & Data Architecture

• Design and oversee integrations with ERP, Inventory, IoT, GIS, and third-party scheduling systems
• Define integration patterns using REST/SOAP APIs, Platform Events, Change Data Capture, and Middleware (MuleSoft preferred)
• Architect data migration and data quality strategies
• Ensure data security, sharing, and compliance across integrated systems

Automation, Customization & Performance

• Architect automation using Flows, Apex, Lightning Web Components (LWC), and Validation Rules
• Optimize system performance for high-volume work orders and mobile users
• Define strategies for bulk processing, error handling, and monitoring

Agile Delivery & Stakeholder Engagement

• Collaborate with Product Owners, Business Analysts, and business stakeholders
• Provide architectural input during backlog grooming, sprint planning, and release planning
• Translate complex technical concepts into business-friendly language
• Support UAT, go-live, and post-production stabilization

Security, Compliance & Release Management

• Design Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules
• Ensure compliance with enterprise and regulatory standards (e.g., SOX, GDPR, HIPAA where applicable)
• Define CI/CD strategy and DevOps best practices using tools like Copado, Gearset, or Salesforce DevOps Center

Qualifications

Salesforce Technical Skills

• Deep expertise in Salesforce Service Cloud and Field Service Lightning
• Strong hands-on experience with Apex, LWC, SOQL, Flows, and Salesforce APIs
• Experience with Salesforce mobile and offline architectures
• Strong understanding of Salesforce limits and performance optimization

Architecture & Domain Skills

• Proven experience architecting large-scale Field Service solutions
• Strong understanding of field service business processes: dispatching, workforce management, inventory, and asset servicing
• Experience with multi-org, multi-cloud Salesforce environments

Soft Skills

• Strong leadership, communication, and stakeholder management skills
• Ability to influence architectural decisions across business and IT teams
• Experience working in global, distributed Agile teams

Preferred Qualifications & Certifications

• Salesforce Certified Technical Architect (CTA) or progress toward CTA
• Salesforce Certified Field Service Lightning Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Integration Architecture Designer
• Experience with industries such as Utilities, Manufacturing, Medical Devices, Telecom, or Energy

Additional Information

This is a hybrid position, selected candidate is expected to be in our Atlanta office 1-2 days weekly

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status