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type="application/json">{"props":{"pageProps":{"pageData":{"seo":{"title":"","description":"","url":"https://outscal.com/job/customer-experience-consultant-at-maersk-careers-in-bogot-bogota-colombia-1","languageAlternates":[{"href":"https://outscal.com/job/customer-experience-consultant-at-maersk-careers-in-bogot-bogota-colombia-1","hrefLang":"en-IN"},{"href":"https://outscal.com/us/job/customer-experience-consultant-at-maersk-careers-in-bogot-bogota-colombia-1","hrefLang":"en-US"},{"href":"https://outscal.com/job/customer-experience-consultant-at-maersk-careers-in-bogot-bogota-colombia-1","hrefLang":"x-default"}]}},"customPageData":{"selectedJob":{"jobDetails":{"__typename":"Job","id":"671befd39c8782c7ce888716","_id":"671befd39c8782c7ce888716","company_id":"670f8c4b733a5f8912a5ecc4","company":{"__typename":"Company","id":"670f8c4b733a5f8912a5ecc4","_id":"670f8c4b733a5f8912a5ecc4","name":"Maersk Careers","display_name":null,"logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/maersk-careers/maersk-careers_logo_10_16_2024__09_50_03.jpg","description":null,"slug":"maersk-careers","company_partnership_info":"not-a-partner","about":null},"unmapped_company":"maersk","display_name":"Customer Experience Consultant","title":"Customer Experience Consultant","min_experience":1,"max_experience":null,"text_body":"\u003cdiv class=\"css-ey7qxc\"\u003e\u003cdiv data-automation-id=\"jobPostingDescription\" class=\"css-oplht1\"\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eWe have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.  \u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eThe Customer Experience Consultant builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cspan\u003eWe Offer:\u003c/span\u003e\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eWe offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eEnergizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.\u003c/span\u003e\u003cspan\u003e We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eWe have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eWe value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cspan\u003eKey responsibilities\u003c/span\u003e\u003c/b\u003e\u003cspan\u003e:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eDelivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCustomer´s business acumen and ability to know what factors drives the decision making.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLead Digital Adoption discussions with customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCross sell and Upsell Logistics and services products to customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePerformance Review with customers\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eWillingness to go to the extra mile towards the customers \u0026amp; with focus on providing solutions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eManage interaction with LNS operations.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eHave direct communication with the customer.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eManage communication with internal stakeholders.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAnalyze how to improve the service provided to customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eEnsures all products and services are sold to the customer to maximize profitability.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBuilds strong relationships with all stakeholders including offshore GSC teams.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eIs responsible for customer satisfaction and has experience with customer interaction.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eUnderstands customers' business drivers, needs and requirements.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eHandles incoming customer services queries, issues and exception management.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMay support the Customer Experience Partner and internal teams.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cspan\u003eWe are looking for\u003c/span\u003e\u003c/b\u003e\u003cspan\u003e:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eAt least 1 year of experience in similar roles.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBachelor's degree in business administration, foreign trade or similar.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience in Air Transportation, LCL, Maritime or Inland.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience in logistics desirable.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eEnglish: Intermediate to advanced.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProactive.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrong communication skills.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eNegotiation skills.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrategic thinking and influence.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eYou have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eJoin a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e#LI-JL1\u003c/span\u003e\u003cbr\u003e\u003cspan\u003e#LI-Hybrid\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003eMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003e\u003cspan\u003eWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing\u0026nbsp; \u003c/span\u003e\u003ca rel=\"noopener noreferrer\" target=\"_blank\" href=\"mailto:accommodationrequests@maersk.com\"\u003e\u003cspan\u003e\u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eaccommodationrequests@maersk.com\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan\u003e.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e","unmapped_location":"co bogota","location_type":"on-site","job_role":"","min_ctc":null,"max_ctc":null,"job_type":"full-time","tech_stack":["gsc"],"slug_v2":"customer-experience-consultant-at-maersk-careers-in-bogot-bogota-colombia-1","external_job_link":"https://maersk.wd3.myworkdayjobs.com/en-US/Maersk_Careers/job/Customer-Experience-Consultant_R125653?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","jobStatus":"active","activated_date":"2024-10-21T19:07:49.064Z","ai_content":{"__typename":"JobAIContent","must_have":[],"good_to_have":[],"perks":[],"summary":null},"createdAt":"2024-10-25T19:21:58.710Z","similar_jobs":[{"__typename":"SimilarJobs","title":"(CX) CUSTOMER EXPERIENCE CONSULTANT","company_id":{"__typename":"Company","display_name":"WongDoody","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/10_01_2024__11_42_15.png","slug":"wongdoody"},"activated_date":"2024-10-01T08:02:48.515Z","location":{"__typename":"Location","label":"Australia","country":"Australia","locality":null,"area":null},"location_type":"on-site","external_job_link":"https://boards.greenhouse.io/wongdoody/jobs/4944402003?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"66fbd712b64a5d966955591d","_id":null,"slug_v2":"cx-customer-experience-consultant-at-wongdoody-in-australia-1"}],"similar_location_jobs":[{"__typename":"SimilarJobs","title":"Dynamics CE Functional Architect (remote/must be Columbia- or LATAM-based)","company_id":{"__typename":"Company","display_name":"Hitachi","logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/hitachi/hitachi_logo_10_16_2024__09_13_03.jpg","slug":"hitachi"},"activated_date":"2024-10-25T14:28:32.200Z","location":{"__typename":"Location","label":"Bogotá, Bogota, Colombia","country":"Colombia","locality":"Bogotá","area":"Bogota"},"location_type":"remote","external_job_link":"https://jobs.smartrecruiters.com/HitachiSolutions/743999933382618-dynamics-ce-functional-architect-remote-must-be-columbia-or-latam-based-?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd59c8782c7ce88b5ae","_id":null,"slug_v2":"dynamics-ce-functional-architect-remote-must-be-columbia-or-latam-based-at-hitachi-in-bogot-bogota-colombia-1"},{"__typename":"SimilarJobs","title":"Crypto SaaS Product Manager Intern (Colombia-Remote)","company_id":{"__typename":"Company","display_name":"Token Metrics","logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/token-metrics/token-metrics_logo_10_16_2024__09_43_23.jpg","slug":"token-metrics"},"activated_date":"2024-10-25T14:28:21.263Z","location":{"__typename":"Location","label":"Medellín, Antioquia, Colombia","country":"Colombia","locality":"Medellín","area":"Antioquia"},"location_type":"remote","external_job_link":"https://jobs.lever.co/tokenmetrics/50aaa9c9-ef99-44fe-86ab-e9ce63cee0b3?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd39c8782c7ce887bfa","_id":null,"slug_v2":"crypto-saas-product-manager-intern-colombia-remote-at-token-metrics-in-medell-n-antioquia-colombia-1"},{"__typename":"SimilarJobs","title":"Tech Lead - 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