Director, Product Growth

This Director, Product Growth role at PayPal focuses on driving the company's agentic commerce growth strategy. The position involves establishing PayPal as a trusted enablement layer for AI-powered commerce across major LLM platforms like OpenAI and Google. Key responsibilities include leading go-to-market initiatives, scaling merchant adoption, negotiating strategic AI platform partnerships, and positioning PayPal as the protocol-agnostic translation layer for agentic commerce. The role aims to drive revenue growth, influence product outcomes, and ensure successful delivery of solutions.

Must Have

• Drive revenue growth and global market expansion through strategic partnerships.
• Lead negotiations with external partners for successful solution delivery.
• Develop and execute overall business strategy for revenue growth.
• Align product and business levers to maximize revenue and market expansion.
• Engage closely with product, engineering, and architecture teams.
• Represent the end customer to drive effective prioritization and decision-making.
• Collaborate and influence product outcomes with various stakeholders.
• 10+ years relevant experience and a Bachelor’s degree or equivalent.

Good to Have

• Refine PayPal's product differentiation in agentic commerce trust infrastructure.
• Collaborate on product roadmap priorities for agentic commerce capabilities.
• Translate complex technical capabilities into merchant-focused value propositions.
• Develop comprehensive sales enablement programs for agentic commerce.
• Design and deliver training programs for sales and partner management teams.
• Create scalable assets for showcasing agentic commerce capabilities.
• Design and execute merchant adoption programs across AI platforms.
• Build scalable merchant enablement frameworks.
• Lead vertical-specific Go-To-Market strategies.
• Maintain competitive intelligence on agentic commerce players.
• Analyze merchant transaction patterns and AI agent behavior.
• Develop thought leadership positioning for PayPal in agentic commerce.
• Contribute to strategic negotiations with major AI platform partners.
• Develop and execute coordinated launch strategies across multiple AI platforms.
• Establish contractual frameworks for PayPal’s agentic commerce strategy.
• Align cross-functional partners on agentic commerce priorities.
• Contribute to board-level and executive communications on partnership strategy.
• Build and scale the agentic commerce GTM organization.

Perks & Benefits

• Flexible work environment (3 days in office, 2 days home/office)
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Parental and family leave
• 401(k) savings plan
• Paid time off

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role drives PayPal's agentic commerce growth strategy by establishing the company as the trusted enablement layer for AI-powered commerce across leading LLM platforms including OpenAI, Google, Microsoft, Perplexity, Amazon, Meta, and more. The Director will lead go-to-market initiatives that scale merchant adoption, negotiate and manage strategic AI platform partnerships, and position PayPal as the protocol-agnostic translation layer for agentic commerce. This job drives revenue growth, leads sales enablement efforts, develops business strategy, influences product outcomes, aligns product levers, engages with product teams, represents the end customer, and collaborates with stakeholders across PayPal. It involves ensuring successful delivery of solutions and maximizing market expansion opportunities.

Job Description:

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships.
• Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion.
• Influence the negotiation with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large complex partnerships.
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities.
• Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design.
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making.
• Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Agentic Commerce Product Strategy & Positioning

• Refine PayPal's product differentiation in agentic commerce trust infrastructure, payments, and orchestration capabilities
• Collaborate on product roadmap priorities for agentic commerce capabilities including OMS integration, commerce protocol support, Smart Wallet development, and Computer Using Agent (CUA) technology
• Translate complex technical capabilities into merchant-focused value propositions that lead with business outcomes

Sales Enablement & Commercial Readiness

• Develop comprehensive sales enablement programs including pitch decks, ROI calculators, competitive battle cards, and partnership-specific positioning for each AI platform integration
• Design and deliver training programs for sales, business development, and partner management teams on agentic commerce value propositions, technical requirements, and merchant qualification criteria
• Create scalable assets and frameworks that enable sales teams to showcase PayPal's agentic commerce capabilities across different merchant verticals and use cases

Merchant Adoption & GTM Execution

• Design and execute merchant adoption programs that drive integration across AI platforms, tracking readiness metrics and transaction volume growth as primary success indicators
• Build scalable merchant enablement frameworks addressing integration complexity, technical requirements, and business case ROI for agentic commerce participation
• Lead vertical-specific GTM strategies targeting high-potential categories, verticals, and demographic segments for accelerated adoption

Market Intelligence & Competitive Strategy

• Maintain competitive intelligence on known and emerging players in agentic commerce, identifying strategic opportunities and threats
• Analyze merchant transaction patterns, AI agent behavior, and platform performance data to inform strategic decisions and product investment priorities
• Develop thought leadership positioning through industry conferences, executive briefings, and strategic communications that establish PayPal as the category leader in agentic commerce

AI Platform Partnership Management & Orchestration

• Contribute to strategic negotiations and relationship management with major AI platform partners (OpenAI, Google, Microsoft, Perplexity, Amazon, Meta, and more), ensuring PayPal maintains platform neutrality while delivering platform-specific value
• Develop and execute coordinated launch strategies across multiple AI platforms, managing complex interdependencies and timeline commitments while balancing competitive positioning
• Establish contractual frameworks that enable PayPal’s agentic commerce strategy, ensure wallet visibility in AI interfaces, and manage data sharing arrangements

Cross-Functional Orchestration & Stakeholder Management

• Align Product, Engineering, Marketing, Legal, Risk, and Finance partners on agentic commerce priorities, ensuring coordinated execution across complex partnership commitments
• Contribute to board-level and executive communications on partnership strategy, financial commitments, and strategic positioning, maintaining transparency while driving decision-making
• Build and scale the agentic commerce GTM organization establishing operational frameworks for multi-partner coordination

Why This Role Matters:

Agentic commerce represents a fundamental shift in how consumers shop—from traditional ecommerce interfaces to AI agent transactions across platforms. PayPal has the unique opportunity to establish itself as the essential infrastructure layer powering this transformation, leveraging our unmatched two-sided network and platform-neutral positioning. This role will define how PayPal captures value in a market expected to grow exponentially, ensuring we remain the trusted orchestration layer while competitors fragment across incompatible protocols. Success in this role will position PayPal for the next decade of commerce evolution, protecting our merchant relationships while enabling the future of AI-powered shopping experiences. The Director of GTM Product Growth will lead one of the most strategically important initiatives at PayPal, with direct impact on long-term revenue growth and competitive positioning in the AI era.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.