Global Endpoint DevOps Engineer

Electronic Arts is seeking a Global Endpoint DevOps Engineer to join their EAIT team in Vancouver. This role involves reviewing and implementing automated solutions for various IT operations, including self-recovery, monitoring, and workflow optimization. The engineer will also be responsible for managing endpoint farms, debugging, installing/removing endpoints, upgrading firmware, and re-imaging systems. The position requires strong problem-solving and documentation skills, with a focus on both development and support.

Must Have

• Implement automated/assisted solutions for deterministic and repeatable activities (e.g., self-recovery).
• Implement automated/assisted solutions for monitoring and report generation.
• Develop optimized workflows for day-to-day operations.
• Document all solutions and workflows to established standards.
• Conduct code review.
• Manage endpoint farms (endpoints and environments).
• Debug and recover offline endpoints.
• Install or remove endpoints, upgrade firmware, reimage PC/Mac.
• Create or modify farm environments (e.g., build new racks), install or remove PDU.
• Able to do both development and support.
• Has problem-solving skills and is willing to learn.
• Has documentation skills.
• Able to travel to remote locations like a data center.
• Familiar with programming languages: C#, Python, PowerShell.
• Familiar with automation stacks: Jenkins, GitlabCI.
• Basics for Windows, Unix-based OS.
• Basics for package managers: choco, apt, yum.
• Familiar with data stack: ELK, PowerBI, Splunk.
• Has experience managing and handling physical hardware.

Good to Have

• Familiarity with endpoint hardware (console, PC, Mac, mobile) is a plus.
• Intends to stay onboard for a long period.

Perks & Benefits

• 3 weeks vacation per year to start
• 10 days per year of sick time
• Paid top-up to EI/QPIP benefits up to 100% of base salary for new child (12 weeks maternity, 4 weeks parental/adoption leave)
• Extended health/dental/vision coverage
• Life insurance
• Disability insurance
• Retirement plan
• Bonus eligibility (for certain roles)
• Equity eligibility (for certain roles)
• Healthcare coverage
• Mental well-being support
• Paid time off
• Family leaves
• Complimentary games

General Information

Locations: Vancouver, British Columbia, Canada

• Location: Vancouver
• Country: Canada

Role ID

211146

Worker Type

Regular Employee

Studio/Department

CT - IT

Work Model

On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Information Technology (EAIT)

EA’s Information Technology (EAIT) team connects the company’s global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you’ll play a pivotal role in empowering EA’s employees and ensuring the smooth operation of a global digital entertainment leader.

Responsibilities

• Review existing solutions and evaluate possible adoptions
• Implement automated / assisted solutions for deterministic and repeatable activities (e.g. self-recovery)
• Implement automated / assisted solutions for monitoring and report generation (e.g. dashboard)
• Develop optimized workflows for day-to-day operations
• Document all solutions and workflows in accordance with established standards
• Conduct code review
• Manage endpoint farms (endpoints and environments)
• Debug and recover offline endpoints
• Install or remove endpoints
• Upgrade endpoint firmware
• Reimage PC, Mac
• Create or modify farm environments (e.g. build new racks)
• Install or remove PDU
• Able to do both development and support
• Has problem solving skills, is willing to learn
• Has documentation skills
• Able to travel to remote locations like a data center
• Hopefully intends to stay onboard for long period
• Specific
• Familiar with programming languages: C#, Python, PowerShell
• Familiar with automation stacks: Jenkins, GitlabCI, etc.
• Basics for Windows, Unix-based OS (path, environment variables, commands available, process, system logs, services, etc.)
• Basics for package managers: choco, apt, yum, etc.
• Familiar with data stack: ELK, PowerBI, Splunk, etc.
• Familiarity with endpoint hardware (console, PC, Mac, mobile) is a plus
• Has experience managing and handling physical hardware

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$100,000 - $139,500 CAD

Pay is just one part of the overall compensation at EA.

For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.