Guest Relations Hostess

The Guest Relations Hostess is responsible for delivering exceptional guest service by welcoming guests, handling inquiries, and ensuring a memorable and personalized guest experience throughout their stay. This role involves coordinating with various departments to fulfill guest needs, providing accurate information about hotel facilities and local attractions, and maintaining guest profiles to ensure personalized service. The hostess also supports VIP arrivals and loyalty program guests, adhering to hotel standards and policies.

Must Have

• Warmly welcome and escort guests upon arrival
• Assist guests with check-in and check-out processes
• Handle guest inquiries, requests, and complaints professionally
• Maintain continuous communication with guests for satisfaction
• Coordinate with relevant departments to fulfill guest needs
• Provide accurate information about hotel facilities and local attractions
• Record and follow up on guest feedback, complaints, and special requests
• Maintain guest profiles and preferences in the system
• Support VIP arrivals, special occasions, and loyalty program guests
• Adhere to hotel standards, policies, and grooming requirements
• Excellent communication and interpersonal skills
• Fluent in English
• Strong problem-solving and multitasking abilities
• Pleasant personality with a professional appearance
• Ability to work flexible shifts, including weekends and holidays

Good to Have

• Diploma or Degree in Hospitality Management or related field preferred
• Previous experience in guest relations, front office, or customer service is an advantage
• Additional languages are an asset

Perks & Benefits

• Opportunity to grow and learn every day
• Work brings purpose to your life
• Explore Accor’s limitless possibilities

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Guest Relations Hostess is responsible for delivering exceptional guest service by welcoming guests, handling inquiries, and ensuring a memorable and personalized guest experience throughout their stay.

Key Responsibilities

• Warmly welcome and escort guests upon arrival, ensuring a positive first impression.
• Assist guests with check-in and check-out processes in coordination with the Front Office team.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Maintain continuous communication with guests during their stay to ensure satisfaction.
• Coordinate with relevant departments (Housekeeping, F&B, Engineering) to fulfill guest needs.
• Provide accurate information about hotel facilities, services, and local attractions.
• Record and follow up on guest feedback, complaints, and special requests.
• Maintain guest profiles and preferences in the system to ensure personalized service.
• Support VIP arrivals, special occasions, and loyalty program guests.
• Adhere to hotel standards, policies, and grooming requirements at all times.

Qualifications

• Diploma or Degree in Hospitality Management or related field preferred.
• Previous experience in guest relations, front office, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Fluent in English; additional languages are an asset.
• Strong problem-solving and multitasking abilities.
• Pleasant personality with a professional appearance.
• Ability to work flexible shifts, including weekends and holidays.