Head of Developer Evangelism - DevRel

The PayPal Developer Relations (DevRel) team is transforming to be the voice of the developer, driving the best developer experience across PayPal services and products. This role, Head of Developer Evangelism, will strategically architect and lead how PayPal, Braintree, and Venmo SDKs, APIs, Docs, and AI tools are used by developers, focusing on reducing friction and creating a top-notch onboarding and integration experience. The role involves planning and delivering highly technical and engaging applications, demos, videos, blogs, tutorials, and guides globally, collaborating across lines of business to improve developer experience.

Must Have

• Create and drive holistic strategy for developer experience across SDKs, APIs, Docs, MCP, and other AI tools/platform.
• Create, implement and scale the technical asset strategy and operational plan.
• Develop and lead a high-performing, cohesive team of developers.
• Drive platform configurability and extensibility for developer enablement globally.
• Drive platform scale for improved global expansion.
• Develop deep partnerships with Product stakeholders to build solution based use cases and content.
• Tightly integrate with other technology and product leaders to drive consistency in technical assets.
• Provide a framework and vision for teams to coalesce around to build and distribute technical assets.
• Drive change in corporate policies that prevent collaboration and sharing of technical assets.
• Identify and drive automation, needed tools, and improvements across the team.
• Be the voice of the developer to architect and drive changes and improvements in SDKs, APIs, Docs and web.
• Develop deep trust with developers and encourage evangelism and advocacy from external developers.
• Write code, architect and develop apps, write technical blogs, create technical videos, demos, and tutorials.
• Be the developer evangelist by speaking at 3rd party developer conferences, hackathons, local meet ups, and events.
• Build and distribute tools and automation to gain efficiencies.
• 10+ years managing a team of developers and delivering against a roadmap.
• 10+ years of experience developing in frontend and web commerce technologies, including open-source frameworks, API and SDKs.
• 5+ years architecture and design experience for web commerce.
• 5+ years in a developer relations or product team.
• Demonstrated broad knowledge of products and services and its ecosystem.
• Demonstrated knowledge of leading open-source technologies, especially those used in the FinTech industry.
• Demonstrated success building, leading and scaling cross functional and global teams.
• Strong project and program management capabilities.
• Excellent verbal and written communications skills.
• Ability to simplify complex architectures and solutions providing an easy path to developers.
• Excited about coaching and mentoring others.
• Able to drive cross-team and cross-functional collaboration to solve problems, innovate and improve developer experience.
• Experience in non-technical aspects including business analysis and process optimization.

Good to Have

• Creative candidates with unique perspectives.
• A unique voice to make technical assets interesting, engaging and fun for developers.
• A deep-seated passion for technology and a proven track record of engaging with technical communities.
• Exceptional ability to communicate complex concepts (e.g., API structures, security protocols, payments flows) clearly and persuasively in written, verbal, and code forms.
• Experience in software development, technical writing, solutions architecture, or a prior Developer Relations role.

Perks & Benefits

• flexible work environment
• employee shares options
• health insurance
• life insurance
• medical benefits
• dental benefits
• vision benefits

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Developer Relations (DevRel) team is transforming! PayPal for Developers is not business as usual. We reflect the world developers live and work in, know what they’re into, at any role or level of expertise. We’re the source of trust for developers that look for best practices, documentation and training, as well as the main point of contact for internal engineering teams who needs to understand the feedback and experiences of the developer community. The Head of Developer Evangelism will be the voice of the developer to drive the best developer experience across services and products. The candidate will be the strategic architect and leader for how Braintree, and Venmo SDKs, APIs, Docs and AI tools will be used by devs, applying careful thought and methodical work to reduce points of friction. The ultimate goal is to create a top-notch onboarding and integration experience for developers. This role owns the strategy, planning and delivery of highly technical and engaging applications, demos, videos, blogs, tutorials, and guides for developers, as well as the internal tools and platforms needed to deliver these assets globally. This role will be required to work across lines of business to collaborate and improve the developer experience when integrating with SDKs, APIs, Docs, and ensuring that the quality, types and topics of technical assets produced meets the needs of devs, as well as the tone and personality of DevRel.

Job Description:

Responsibilities:

• Create and drive holistic strategy for developer experience across SDKs, APIs, Docs, MCP, and other AI tools/platform to deliver great developer experience. You’ll work closely with the Documentation and the Developer Experience PM and Engineering teams to make it easier and simpler for new and existing developers to use our SDKs, APIs, Docs and AI tools.
• Create, implement and scale the technical asset strategy and operational plan including the overall developer communications strategy and messaging strategy
• Develop and lead a high-performing, cohesive team of developers who understands and executes against a shared vision and evangelizes features, products and services
• Drive platform configurability and extensibility for developer enablement globally
• Drive platform scale for improved global expansion, ensuring robust support for the developers’ rapid growth
• Develop deep partnerships with Product stakeholders to build solution based use cases and content that supports our growth
• Tightly integrate with other technology and product leaders to drive consistency in our technical assets
• Provide a framework and vision for teams to coalesce around to build and distribute technical assets, including demos, apps, videos and blogs
• Drive change in corporate policies that prevent collaboration and sharing of technical assets with external developer communities
• Identify and drive automation, needed tools, and improvements across the team

Your team will be responsible for:

• Being the voice of the developer to architect and drive changes and improvements in SDKs, APIs, Docs and web to enable developers to quickly onboard and begin transacting
• Develop deep trust with developers and encourage evangelism and advocacy from external developers
• Writing code, architecting and developing apps, writing technical blogs, creating technical videos, demos, and tutorials
• Being the developer evangelist by speaking at 3rd party developer conferences, hackathons, local meet ups, and developer events, as well as facilitating virtual webinars and tutorials
• Build and distribute tools and automation to gain efficiencies

Qualifications:

• 10+ years managing a team of developers and delivering against a roadmap
• 10+ years of experience developing in frontend and web commerce technologies, including open-source frameworks, API and SDKs
• 5+ years architecture and design experience for web commerce
• 5+ years in a developer relations or product team
• Demonstrated broad knowledge of products and services and its ecosystem
• Demonstrated knowledge of leading open-source technologies, especially those used in the FinTech industry
• Demonstrated success building, leading and scaling cross functional and global teams
• Strong project and program management capabilities
• Excellent verbal and written communications skills
• Ability to simplify complex architectures and solutions providing an easy path to developers no matter their experience level or background
• Excited about coaching and mentoring others
• Able to drive cross-team and cross-functional collaboration to solve problems, innovate and improve developer experience
• Experience in non-technical aspects including business analysis and process optimization

Additional Responsibilities & Preferred Qualifications:

Preferred:

• Creative candidates with unique perspectives
• A unique voice to make technical assets interesting, engaging and fun for developers

What You'll Bring to the Team

• A deep-seated passion for technology and a proven track record of engaging with technical communities.
• Exceptional ability to communicate complex concepts (e.g., API structures, security protocols, payments flows) clearly and persuasively in written, verbal, and code forms.
• Experience in software development, technical writing, solutions architecture, or a prior Developer Relations role.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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