Head of Program Management

Join eBay's Regulatory Initiative as Head of Program Management, leading the development and execution of end-to-end customer solutions for significant new regulations. This distributed team collaborates across legal, tax, product, marketing, shipping, customer support, and government relations to balance compliance with business goals. You will own the delivery of eBay’s Regulatory programs, including environmental regulations, from strategy to execution, building scalable, compliant solutions and transforming complex requirements into actionable programs. The role involves leading high-impact programs, building scalable solutions, breaking down complex tasks, providing cross-functional leadership, and using data to create customer-centric solutions.

Must Have

• Outstanding program management leadership in corporate, tech, ecommerce, or consulting
• Demonstrated capability to manage extensive, intricate, cross-functional initiatives from strategy through implementation
• Experience managing senior collaborators globally, with the ability to align diverse teams
• Strategic perspective with attention to detail in legal, business, and product requirements
• Analytical approach to connect regulatory, operational, and customer perspectives for scalable solutions
• Proficiency in English

Good to Have

• Experience in customs and cross-border shipping
• German language proficiency

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Join eBay’s Regulatory Initiative, where innovation meets compliance! We lead the charge in developing, designing, and completing end-to-end customer solutions for significant new regulations impacting eBay and its sellers. Our distributed team works across various functions, including legal, tax, product, marketing, shipping, customer support, and government relations, to deliver solutions that perfectly balance regulation, customer needs, and business goals. Our work is pivotal, ensuring consumer protection, environmental sustainability, and adapting to global tariff changes, thereby improving the majority of our customers’ experiences.

In this role, you will own the delivery of eBay’s Regulatory programs, including environmental regulations, from strategy to execution. You will build and implement scalable, compliant solutions that ensure seamless operations and minimize disruptions. By working closely with product, legal, communication, and operations teams, you will transform complex regulatory requirements into actionable programs, balancing compliance with business efficiency.

What you will accomplish:

• Lead high impact regulatory programs, ensuring flawless execution and minimal disruption to customers and eBay’s operations.
• Build and implement scalable solutions in collaboration with cross-functional teams to meet evolving regulatory needs.
• Break down complex regulatory requirements into clear, actionable tasks, ensuring timely and successful customer experiences.
• Provide strong cross-functional leadership, keeping collaborators informed and engaged to co-create efficient solutions.
• Use data and market intelligence to build customer-centric solutions, optimizing impact and performance.
• Support the Director, EU Regulatory in team management, communication, and strategy implementation.

What you will bring:

• Outstanding program management leadership in corporate, tech, ecommerce, or consulting; experience in customs and cross-border shipping is a plus.
• Demonstrated capability to manage extensive, intricate, cross-functional initiatives from strategy through implementation
• Experience managing senior collaborators globally, with the ability to align diverse teams.
• Strategic perspective with attention to detail in legal, business, and product requirements.
• Analytical approach to connect regulatory, operational, and customer perspectives for scalable solutions.
• Proficiency in English; German is preferred but not required. Based in Berlin, Germany, with 10-20% travel encouraged.

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