Healthcare Recruiter

The Hiring Associate manages a high-volume hiring pipeline, guiding non-medical caregiver candidates from application through onboarding. This critical role builds rapport, provides proactive and reactive support, and ensures documentation compliance. Accountable for key hiring KPIs like conversion rates and time-to-hire, the associate combines personalized engagement with operational excellence. They also provide central operational support by managing candidate inquiries via voicemails, tickets, and emails, ensuring efficient progression through a tech-enabled hiring process.

Must Have

• Provide proactive and reactive support to candidates, addressing barriers and guiding through hiring milestones.
• Monitor and manage candidate progression through systems, intervening to ensure efficient movement.
• Review submitted documents and conduct state-regulated compliance checks, ensuring audit standards.
• Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets.
• Provide central operational support by co-managing voicemails, tickets, and emails from Care Pros.
• Actively participate in ongoing pilots and experiments to improve hiring outcomes.
• High School Diploma or GED.
• 2+ years experience in recruiting, hiring, onboarding, or customer support with high volume.
• Strong experience building rapport and providing exceptional customer service via phone, text, email, virtual interactions.
• Excellent verbal communication skills to convey complex hiring and compliance information.
• Strong organizational skills to manage multiple candidates and provide timely follow-up.
• Excellent attention to detail for documentation review and compliance.
• Strong problem-solving skills to identify and resolve candidate barriers.
• Ability to manage competing priorities and workload independently.
• Adaptable to change and comfortable in a fast-paced, evolving environment.
• Strong technical aptitude to learn and navigate applicant tracking systems, CRM tools, and automation platforms.

Good to Have

• Experience in home care, caregiving, or regulated industries requiring compliance documentation.

Perks & Benefits

• Equity and 401K with up to a 4% match
• Medical, dental and vision coverage including zero cost plans for employees
• Fully employer paid Short Term Disability, Long Term Disability and Life Insurance
• Voluntary additional Life Insurance option
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program

Our Hiring Associates manage a high-volume hiring pipeline, helping non-medical caregiver candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations. Hiring Associates are accountable for meeting key hiring KPIs, including conversion rates, time-to-hire, and weekly hiring goals, by combining personalized engagement with operational excellence. In addition to direct candidate support, this role provides central operational support by co-managing voicemails, tickets, and emails from candidates needing assistance. The Hiring Associate plays a pivotal role in ensuring priority candidates move efficiently through a tech-enabled, hiring process, leveraging automated workflows to remove barriers and drive hiring outcomes. This is a remote role with set shifts. Available shifts include:

• Friday - Tuesday 10:00am - 7:00pm EST
• Monday - Friday 12:00pm - 9:00pm EST

Responsibilities:

• Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion.
• Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel
• Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements.
• Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets
• Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries.
• Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes.

Qualifications & Competencies

• High School Diploma or GED
• 2+ years of experience in a recruiting, hiring, onboarding, or customer support role managing a high volume of candidates or clients
• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions
• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings
• Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals
• Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits
• Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track
• Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed
• Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects
• Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently
• Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$24.65—$27.40 USD