Inside Account Manager - Sharefile

Progress (Nasdaq: PRGS) is a software provider seeking an Inside Account Manager for a hybrid role in Belen, Costa Rica. This position involves managing existing Financial Services Enterprise customer accounts, generating new business, and driving customer engagement. Responsibilities include understanding ShareFile products, applying sales methodologies, and forecasting opportunities. Candidates should have a university degree, at least two years of relevant experience, and familiarity with SaaS B2B Customer Success teams and CRM systems like Salesforce.

Must Have

• Own strategic and tactical components for accounts (existing ARR and new business)
• Understand use cases and sell across multiple lines of business (Business & Professional Services, 5,000+ employees)
• Apply ShareFile product knowledge, sales methodology, processes, prospecting, and customer base understanding
• Lead and execute customer engagement programs (nurture, social, webinar, QBRs)
• Create customer-specific content solution outcomes and apply value-based selling
• Cooperate with internal resources and partners for onboarding and adoption strategies
• Partner with cross-functional teams for coordinated customer journey
• Learn and practice prospecting, follow up on inbound leads, qualify, solution sell, negotiate, and close sales
• Develop relationships with existing customers, emphasizing new product sales, account expansion, cross-selling, negotiation, and closing
• Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
• University Degree and minimum 2 years of prior relevant experience
• Experience working with Customer Success teams on SaaS B2B
• Experience with a CRM system
• Practical knowledge of project management
• Experience with Salesforce

Good to Have

• Experience identifying and working with C-level contacts
• Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology

Perks & Benefits

• Health insurance plan (doctor visits, dental, emergency care, preventative care for self, spouse, dependent children)
• Life and disability insurance for employees
• Competitive salary, bonus or commission
• Best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Paid day off for your birthday
• Company holidays
• Variety of leave plans, including additional paid time off

Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager, working hybrid between your home office and our office in Belen Costa Rica, and help us do what we do best: propelling business forward.

We are searching for someone who can help us make a little magic for our customers and their clients every day. As an Inside Account Manager, you will service our Financial Services Enterprise customers to manage their accounts and generate new business.

In this role, you will:

• Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
• Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations with over 5,000 employees
• Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
• Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
• Create customer-specific content solution outcomes and apply value-based selling methodology
• Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
• Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
• Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
• For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
• Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue

Your background:

• University Degree and minimum 2 years of prior relevant experience
• Experience working with working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
• Experience with Salesforce
• Experience identifying and working with C-level contacts preferred
• Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
• Life and disability insurance for our employees.
• Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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