IT Operations Lead

We are a mobile game company, based in both Helsinki and Berlin, creating world-class entertainment by building a portfolio of hit games. Since our launch in 2020, our first chart-topping game Merge Mansion has been entertaining over 55 million players worldwide, and we have grown into a team of over 200.

Our mission is to entertain hundreds of millions of people for decades, with our games, and also through our creative marketing, community, and beyond – while having fun with it. 

We’re ordinary people crafting extraordinary games with passion and ambition, united by our culture of trust, psychological safety and wellbeing.

IT Operations Lead

We are looking for an experienced IT Ops Lead to manage and develop our internal IT operations, supporting a growing, multi-location organization. You’ll be leading a small and effective IT team, working closely with stakeholders across the company to ensure our IT services align with business needs and continue to evolve with our growth. You will have the opportunity to shape our IT strategy, build key partnerships, and ensure smooth IT operations, from workstation support to planning and design.

More about Metacore crafts: https://metacoregames.com/our-crafts

Responsibilities

• Developing, maintaining, and scaling the internal IT function, providing services and processes to match the scale of the company
• Planning, selecting, and implementing the best possible IT solutions to support the company’s future growth
• Deciding which parts of IT services to outsource to external partners and managing those partnerships
• Providing support and assistance for stakeholders throughout the organization
• Overseeing IT procurement
• Managing partners and contracts in various fields such as storage and inventory, access, device and network management, and office security
• Leading a team of three IT specialists in Helsinki and Berlin

Requirements

• Strong leadership experience combined with a background in diverse IT roles and the ability to effectively lead, motivate, and manage IT professionals
• Strong technical background in internal IT services, processes, and solutions, with the capability to build and scale a full office IT structure
• Willingness to work on all levels of IT, from workstation support to procurement, outsourcing, planning, and design
• Cloud-first thinking, with a good understanding of modern IT services and processes, including SaaS services (e.g., Google Workspace, Zoom)
• Experience in IT procurement, outsourcing, and vendor management
• Project management experience and skills, with strong documentation abilities, and the motivation to take on and drive projects independently
• Strong troubleshooting and problem-solving skills, with an ability to see the big picture
• Customer and service-oriented mindset team player with good interpersonal and communication skills
• Experience in IT security policies, with experience collaborating alongside Information Security teams

In addition to these, it would be nice but not mandatory for you to have some of these as well:

• Experience with teams in multiple locations
• Experience with cloud computing (e.g., AWS, GCP, Azure)

What We Offer

• Workplace where we aim high, without taking ourselves too seriously
• Autonomy and accountability with support to foster professional development
• Great opportunities to grow with the company
• Work-life balance and strong emphasis on wellbeing
• Approachable leaders with low ego
• Flexible hybrid workplace where people enjoy working at the office

Basics 

• Location: Helsinki, Finland
• Relocation: Relocating to Finland expected, full support provided
• Remote work: Hybrid model of office and remote work
• Start date: Flexible, ideally as soon as possible
• Working language: English

The application period ends on November 4th. This recruitment is managed by our partner, Nordic Leaders, who will be in contact with you throughout the selection process.

Our equal opportunity statement

To entertain hundreds of millions of people for decades, we need diverse teams that understand our diverse audiences. The key to unleash our creativity is a diverse, equitable, and inclusive culture of trust where Metacoreans from all walks of life can be themselves. We celebrate our differences and believe they are the strength that drives us forward.

We are committed to offering equal opportunities for all, regardless of background, age, race, color, ethnicity, religion, disability, gender, sexual orientation, family status, education, socioeconomic status or any other characteristic. We build and maintain a workplace and industry free of harassment and discrimination.

We also aspire to have DE&I as a fundamental part of our game design process to enable us to create even better and more inclusive games, communities and entertainment.

If you require any support or have specific needs during the application process, please don't hesitate to let us know. We look forward to hearing from you!

Our culture

Our culture is based on trust, psychological safety and wellbeing. At Metacore, autonomy and accountability go firmly hand in hand, and we cultivate a diverse and inclusive workplace where you can be yourself.

We are collaborative and humble, and think “we” before “me”. We enable focus through transparency and ownership. We aim high, and aspire to be nothing less than the best game company in the world to work for.

To create even better games, communities and entertainment, we welcome talent with diverse experiences, who are passionate about their roles and bold in their ambition. 

We have collectively defined our culture and values, and we uphold them together, every day.

Read more about our culture: https://metacoregames.com/culture