IT Program Manager / Portfolio Lead

The IT Program Manager / Portfolio Lead is a business-minded information technology professional who works with various stakeholders at different levels of the organization to manage Salesforce/CRM programs, projects, and strategic sales, marketing, and services initiatives. You’ll work to ensure collaboration, communication, visibility, and successful delivery of complex projects within the CRM Program, and have a strong sense of ownership, pride, and accountability. You will be responsible for end-to-end quality of what is released. You will be able to identify unaddressed issues, work on solutions, or find the appropriate owner to ensure only high-quality deliverables are produced.

What You'll Do

The ideal candidate will possess expert relationship management, communication, and organizational skills, have strong executive presence, and be readily equipped to provide hands-on oversight to numerous complex global work efforts to ensure business value is realized.

• Lead the CRM IT Project Management team, providing input on resource allocations and virtual management of contractor resources.

• Provide oversight for all project delivery in the CRM Portfolio, ensuring adherence to PMO Governance and Management practices.

• Build trusted relationships within IT and across various business stakeholders to ensure clear project charters, collaborative delivery, and shared accountability.

• Exhibit expertise in project methodologies (e.g., Waterfall, Agile, Scaled Agile, Hybrid, etc.), tailoring approach to each project.

• Develop comprehensive project plans, outlining tasks, timelines, resource requirements, and potential risks – as required.

• Maintain accurate and up-to-date project documentation, including status reports, change requests, and meeting minutes. Provide regular status updates and progress reports to stakeholders and management.

• Aggressively manage risk mitigation, remediation, and contingency strategies.

• Identify unaddressed issues, work on solutions, or find the appropriate owner to ensure only high-quality deliverables are produced.

What We're Looking For

• Bachelor’s or Master’s degree preferred in computer science, project management, engineering, or related project management undergraduate course of study; an advanced degree is preferred.

• PMP and Agile Certifications are preferred.

• 10+ years of program and project management experience within a formal Project Management Office

• 5+ years’ experience managing global Salesforce Service Cloud, Sales Cloud, and CPQ projects with IT and Business stakeholders located across the globe.

• Experience in multiple project methodologies, including Waterfall, Hybrid, Agile, and SAFe approaches.

• Experience with driving and managing virtual teams.

• The role is located in Las Vegas, with the ability to work flexible hours with stakeholders located across multiple time zones.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Pay Range

$118,133-$219,390

Pay Rate Type

Salary

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.