IT Technician, Field Service

Micron Technology is seeking an IT Technician, Field Service to manage shift operations, ensure system recovery, and guide the team in technical activities. The role involves maintaining high customer service, continuous learning, and driving process improvements while ensuring workplace safety and inventory control. This position also includes participation in 24/7 on-call support rotations.

Must Have

• Front the Field Service shift operation by scheduling adequate shift staffing and ensure continuity by having effective passdown between shifts.
• Accountable for all system recovery in response to system monitoring, site walk or incident calls. Strict compliance to established documents, guidebooks or runbooks, and follow through with subject experts on the document revision to maintain relevant.
• Guide the team in technical related activities, such as preparation, setup, testing and continuous improvement. Apart from achieving the objective within the agreed timeline, the ability to prioritize and divide the tasks among the team by applying the individual talent to minimize complexity is the key essence to teamwork success.
• Inspire the team by keeping a high level of customer service and computer literacy to a wide range of customers. Willing to listen and maintains open communication to understand any request or feedback while follow through on satisfaction survey upon delivery.
• Participates in activities or finds opportunities to enhance own knowledge and skills. Willing to share knowledge gained and be mentor to members not within the same shift external.
• Always on the lookout for process improvement, motivates the team in collaboration effort with other team members to drive multiple wins.
• Be the master in housekeeping, ensure safety in workplace and rigor in inventory control.
• Participate in on-call 24/7 support rotations

Perks & Benefits

• Paid Time Off
• Continuous Learning
• Wellness Programs
• Stock Purchase Program
• Health Insurance
• Recognition

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

• Front the Field Service shift operation by scheduling adequate shift staffing and ensure continuity by having effective passdown between shifts.
• Accountable for all system recovery in response to system monitoring, site walk or incident calls. Strict compliance to established documents, guidebooks or runbooks, and follow through with subject experts on the document revision to maintain relevant.
• Guide the team in technical related activities, such as preparation, setup, testing and continuous improvement. Apart from achieving the objective within the agreed timeline, the ability to prioritize and divide the tasks among the team by applying the individual talent to minimize complexity is the key essence to teamwork success.
• Inspire the team by keeping a high level of customer service and computer literacy to a wide range of customers. Willing to listen and maintains open communication to understand any request or feedback while follow through on satisfaction survey upon delivery.
• Participates in activities or finds opportunities to enhance own knowledge and skills. Willing to share knowledge gained and be mentor to members not within the same shift external.
• Always on the lookout for process improvement, motivates the team in collaboration effort with other team members to drive multiple wins.
• Be the master in housekeeping, ensure safety in workplace and rigor in inventory control.
• Participate in on-call 24/7 support rotations

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert**: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

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