(Junior) IT Support Officer (f/m/d)

1 Week ago • 1-2 Years

About the job

Summary_{By Outscal}

As a Jr. IT Support Officer for the applike Group, you will keep our office infrastructure and tech setup running smoothly and support a small team’s activities.

The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies and companies. We have already founded 5 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next generation hybrid casual mobile game publisher. justtrack offers a unique software to automate the entire mobile users acquisition process and Tabbler creates engaging mobile games for the world’s biggest brands. Yet more to come.

Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to challenge yourself and work in a high-performance environment, you’ve come to the right place!

Find the whole world in one office. Boost your career with awesome people!

What you will do:

You will provide first and second-level support
Ensure that our workplace tech is constantly working: Network, Wi-Fi, Internet Access, Meeting Rooms, Tech Equipment in common spaces and offices, etc.
Provide technical assistance with computer hardware and software (macOS, windows and Linux platforms)
Create and maintain tips and tricks solutions in our Confluence
Proper management of the IT warehouse
Provide the set-up and removal of technical equipment
Manage over 250 workstations, mainly onsite in Hamburg but also remotely
Ensure proper security of our computers and network
Contributes to the company's IT journey towards zero touch and ISO 27001 certification

Who you are:

Experience in System Administrator roles or equivalent experience
Expertise in various fields such as operating system administration, network security setup, infrastructure fallbacks, and process automation is highly valued. While it's beneficial to have prior experience in these areas, we also welcome individuals who are eager to learn and passionate about these topics.
Knowledge in working with Windows and Mac
Strong troubleshooting and critical thinking skills
Independent, reliable way of working, high motivation, and hands-on mentality
Strong command of English and German (min. B2) language spoken and written
Good to have: Experience in onboarding, coaching and mentoring working students, interns and other more junior colleagues

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.