Manager, Production Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

The Manager, Production Operations oversees the end-to-end execution of production, fulfillment, and order management across multiple business channels including eCommerce, Tour, and Retail. This role ensures all manufacturing orders move efficiently from placement through delivery, driving operational accuracy, vendor accountability, and KPI performance for On-Time Delivery, Goods Receipt, and end-to-end cycle time. The Manager partners closely with Product Development, Logistics, Finance, and Brand Management to ensure timely movement of goods, data accuracy across systems, and alignment with financial and operational goals.

How you'll CREATE:

• Lead the production operations workflow from order placement through delivery, ensuring on-time and accurate shipment of all products, materials, and supplies.
• Oversee daily production and order tracking within ERP (Navision) and project management systems to maintain visibility to goods on order, WIP, and in transit.
• Manage vendor and 3PL communication to ensure adherence to production timelines, shipping accuracy, and documentation compliance.
• Ensure goods receipt and invoice accuracy by coordinating with Finance for timely payment processing and reconciliation.
• Maintain production dashboards and KPIs, tracking On-Time Delivery, cycle times, and exceptions across territories and suppliers.
• Proactively identify and resolve issues related to delays, shortages, damages, or data inconsistencies across systems.
• Supervise production operations coordinators or support staff, providing direction, workload management, and training as needed.
• Implement process improvements to strengthen data integrity, system efficiency, and operational accuracy across ERP and production tools.
• Drive cross-functional communication with Brand Management, Logistics, and Finance to ensure business continuity and performance alignment.
• Maintain an organized view of outstanding production orders and report status updates to leadership on delivery performance and potential risks.
• Champion operational excellence and team collaboration, managing up where necessary to remove roadblocks and improve throughput.

Bring your VIBE:

• 3-5 years of experience in production operations, supply chain, or order management, preferably in consumer products, apparel, or entertainment merchandise
• Experience using Navision (Microsoft Dynamics) or similar ERP system
• Advanced proficiency in Excel, including pivot tables, V-lookups, and data reporting
• Strong understanding of production manufacturing and vendor management processes
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills for cross-functional coordination
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

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