Product Engineer (Full Stack)

Plain is redefining customer support for the next generation of B2B companies, building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. This Product Engineer (Full Stack) role involves owning and solving problems end to end, from infrastructure decisions to feature design, shipping high-impact features, contributing to product and technical direction, and collaborating closely with customers.

Must Have

• Build across the stack (frontend, backend)
• Ship high impact features
• Contribute to product and technical direction
• Collaborate tightly with customers
• Help shape a fast moving, product centric engineering culture
• Have shipped features end-to-end in fast paced environments
• Take initiative and show strong agency
• Be impact driven and motivated by seeing customers succeed
• Want to work closely with customers and shape product decisions
• Care deeply about craft and love building products that feel simple, powerful, and polished
• Have a voice to level up how Plain as a company works

Perks & Benefits

• Competitive, globalized salaries
• Generous option grant on employee-friendly terms
• Quarterly offsites with the whole company in interesting and fun places
• $1000 per year to spend on your WFH setup
• Desks at coworking spaces whenever you need
• Flexible, parent-friendly culture
• Enhanced parental leave
• 35 days holiday, including public holidays

Engineering

Product Engineer (Full Stack)

London

Sound interesting?

We'd love to hear from you.

Apply Now

Your application will be reviewed by us. We'll get back to you within a week. We can't wait to meet you!

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

Some of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.

What you'll do

Engineering at Plain is about much more than moving tickets from left to right - it’s about owning and solving problems end to end, from infrastructure decisions to feature design to button copy.

You will:

• Build across the stack: frontend interfaces, backend logic, and everything in between
• Ship high impact features that are fast, reliable, and delightful
• Contribute to product and technical direction, working closely with design, engineering, and founders
• Collaborate tightly with customers to understand their problems and solve them elegantly
• Help shape a fast moving, product centric engineering culture

This is a great fit if you…

• Have shipped features end-to-end in fast paced environments
• Take initiative and show strong agency; you don’t wait to be told what to do, you figure out what matters, drive momentum and make it better, we move and ship fast here
• Are impact driven and motivated by seeing customers succeed; you measure the quality of your work by the end experience of users, not the abstractions or cleanliness of the code
• Want to work closely with customers and shape product decisions, not just execute on tickets
• Care deeply about craft and love building products that feel simple, powerful, and polished
• Want to not only do great work in a fast paced team, but also have a voice to level up how Plain as a company works

This won't be the right role if you…

• Are uncomfortable with ambiguity; we have some really exciting traction but are still at an early stage and are constantly trying new things as our company grows, you should enjoy “being in the storm”
• Find learning about new technologies a key motivation for coming to work; we invest in what makes us productive but will prefer the known option to the experimental and novel, Postgres is great
• Are looking to manage others, we're firmly looking for someone who, for now, wants to be an individual contributor

Apply on Ashby

Competitive, globalized salaries for everyone, regardless of where you live

Generous option grant on employee-friendly terms

Quarterly offsites with the whole company in interesting and fun places

$1000 per year to spend on your WFH setup

Desks at coworking spaces whenever you need

Flexible, parent-friendly culture

Enhanced parental leave

35 days, including public holidays, to take as you wish

At the end of the year, the founders cook the whole team dinner. You might feel that’s a threat rather than a benefit, but we were told in a non-anonymous survey that our food is one of a kind.