Quality and Compliance Officer

The Quality and Compliance Officer ensures Colac Otway Shire Council's Ageing Well Service operates in accordance with relevant legislation, standards, and internal policies, specifically for the Support at Home program. This permanent part-time role focuses on continuous improvement, risk management, and quality assurance to provide safe, effective, and person-centered care for older Australians. Key responsibilities include maintaining quality assurance frameworks, assisting with policy development, responding to emergencies, and supporting staff and volunteers. The ideal candidate will have extensive experience in nursing or allied health, strong knowledge of aged care quality standards, excellent time management, and communication skills.

Must Have

• Operate the Support at Home program in accordance with relevant legislation, standards, and internal policies.
• Support continuous improvement, risk management, and quality assurance processes.
• Assist with maintaining compliance with aged care quality and safety standards.
• Identify, assess, and mitigate clinical risks to enhance participant safety.
• Focus on continuous improvement through data analysis, consumer feedback, and incident monitoring.
• Maintain Council’s aged care services quality assurance framework and records.
• Assist the Coordinator and Manager in the development and review of policies and procedures.
• Respond to emergencies that impact on Council’s aged and disability service.
• Provide support and direction to internal staff, field staff, and volunteers.
• Qualifications and/or extensive experience in Nursing or Allied Health or equivalent.
• Extensive knowledge and experience with quality assurance, risk and compliance frameworks.
• Sound knowledge of the Support at Home Program.
• Detailed knowledge of the aged care quality standards.
• Excellent time management skills and ability to manage complex projects.
• Well-developed interpersonal, oral and written communication skills.
• A Current Victorian driver's licence.

Perks & Benefits

• Rewarding career path in the Aged and Disability Services field.
• Opportunity to make a real difference and meaningful contribution to people's lives.
• Work with people who value you and appreciate your contributions.
• Attractive lifestyle with diverse employment opportunities in Colac Otway Shire.

We are seeking an exceptional community minded individual to join our Ageing Well team as Quality and Compliance Officer in a Permanent Part-Time capacity.

Colac Otway Shire Council's Ageing Well Service is an integral part of Colac's highly regarded health and community services sector with good opportunities for a rewarding career path in the Aged and Disability Services field. We can offer you a job where you can make a real difference and meaningful contribution to people's lives. You will be appreciated and work with people who value you.

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

The Quality and Compliance Officer's primary objective is to ensure that Council:

• Operates the Support at Home program in accordance with relevant legislation, standards, and internal policies.
• Supports continuous improvement, risk management, and quality assurance processes to ensure safe, effective, and person-centered care for older Australians living independently in the community.
• Assists with maintaining compliance with the aged care quality and safety standards, legislation and accreditation under the Support at Home program.
• Identifies, assesses and mitigates clinical risks, implementing best practice, and risk management strategies to enhance participant safety and high-quality service delivery.
• Focuses on continuous improvement through data analysis, consumer feedback and incident monitoring.

Key responsibilities include:

• Maintaining Council’s aged care services quality assurance framework and records.
• Assisting the Coordinator and Manager in the development and review of policies and procedures.
• Responding to emergencies that impact on Council’s aged and disability service.
• Providing support and direction to internal staff, field staff (community care workers) and volunteers in the absence of the Coordinator.

About You:

To support your success in this role you will have:

• Qualifications and/or extensive experience in Nursing or Allied Health or equivalent.
• Extensive knowledge and experience with quality assurance, risk and compliance frameworks and continuous improvement.
• Sound knowledge of the Support at Home Program
• Detailed knowledge of the aged care quality standards.
• Excellent time management skills and demonstrated ability to manage complex projects and competing priorities.
• Well-developed interpersonal, oral and written communication skills
• A Current Victorian driver's licence

For further information regarding the duties and requirements of the role, please refer to the position description.

Salary information: $86,793.20 to $93,614.04 per annum pro rata plus superannuation.

For further information and how to apply:

1. Download and review the Position Description including the Key Selection Criteria.

2. Information to be included with your application:

• Letter of application
• Current resume
• Key Selection Criteria Responses

3. Submit your application

Applications close on Wednesday 28 January 2026 at 11.59pm.

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.