Renewals Specialist

Sonar is seeking a Renewals Specialist in Austin to join their global Renewals Team. This role is crucial for supporting customer retention and business growth for SMB customers. The specialist will manage the entire renewal process, from proactive engagement and quote delivery to collaborating with GTM teams for effective strategies. They will also handle administrative tasks, identify upsell opportunities, maintain high renewal success rates, and improve forecasting accuracy, all while contributing to a dynamic, global culture focused on delivering Clean Code.

Must Have

• Oversee the complete renewal process for existing contracts
• Proactively engage with customers 90-120 days before contract expiration
• Prepare and deliver accurate renewal quotes and proposals
• Collaborate closely with GTM teams (Sales, Customer Success) on renewal strategies
• Manage the end-to-end administrative process from initial quoting to deal closure
• Support contract processes and work closely with the Deal Desk
• Identify and flag upsell and cross-sell opportunities, handing them over to the Sales team
• Maintain a high success rate for subscription renewals (on time to close and close won ratio)
• Maintain and improve forecasting accuracy for renewals, providing regular reports
• Categorize churn reasons for reporting accuracy and share customer feedback
• Actively participate in process improvements, identifying efficiencies and implementing best practices
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data
• Proven experience in a similar role within the software industry
• Proactive with a customer-focused mindset
• Ensures accuracy and thoroughness in all tasks
• Strong relationship-building and communication skills
• Dedication to producing precise, reliable, and professional outcomes
• Adept at managing and excelling in fast-paced, international environments
• Knowledge of Salesforce or a similar CRM

Perks & Benefits

• Flexible comprehensive employee benefit package
• 23 days of PTO per calendar year (pro-rated)
• Additional time provided for sickness, life events, and holidays
• 401(k) plan with a 4% match, fully vested on day one
• Generous discretionary Company Growth Bonus, paid annually
• Fully paid parking in the heart of downtown Austin, Texas
• Global workforce with employees in 20+ countries representing 35+ unique nationalities
• Annual kick-off somewhere in the world to build relationships and goals
• Monthly catered events and team events
• Dynamic work culture that values respect and kindness
• Flexible work policy including remote and in-office hybrid work (minimum three days a week in office)
• Opportunities for continuous education and acquiring new skills

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have

As part of our exciting growth, our global Renewals Team is seeking a new team member to join us in the Live Music Capital of the World. You will play a key role in supporting customer retention and business growth for our SMB customers. You will work in a dynamic, fast-paced environment, collaborating closely with the teams across the Go-To-Market organisation, to ensure a smooth renewal process and deliver excellent service to our valued customers.

What you will do daily:

• Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90- 120 day window leading up to their contract expiration.
• Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies.
• Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts.
• Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk.
• Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team.
• Maintain a high success rate both on time to close and close won ratio for subscription renewals
• Maintain and improve forecasting accuracy for renewals, providing regular reports to management.
• Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
• Actively participate in process improvements, identifying efficiencies and implementing best practices.
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data.

The experience you will need:

• Proven experience in a similar role, within the software industry.
• Proactive with a customer-focused mindset.
• Ensures accuracy and thoroughness in all tasks.
• Strong relationship-building and communication skills.
• Dedication to producing precise, reliable, and professional outcomes.
• Adept at managing and excelling in fast-paced, international environments.
• Knowledge of Salesforce or a similar CRM.

Benefits of Working with Sonar:

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.